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Wilson Toyota of Ames
Ames, IA
3,864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
June 30, 2023
Greeted by a friendly and courteous service person. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. More
by MGW4BAJA
Employees Worked With
Megan Wolf
June 30, 2023
Aside from a maintenance check I was to have an issue with my front left bumper and under carriage fixed.The parts were ordered and the time for the repair was dependent on their arrival. When they did with my front left bumper and under carriage fixed.The parts were ordered and the time for the repair was dependent on their arrival. When they did arrive the appointment was set up. Initially just the maintenance check was done.This took about 1 1/2 hrs. When someone came to go other the maintenance check with me they had not done the repair and no indication that the main reason for my coming in was for the repair. They did find the repair parts and that took an additional hour to complete. There does seem to be a disconnect with the repair people and reception/administration. Ruth G Larson More
by RG8LARSON31
Employees Worked With
Jenna Tieskoetter, Jayson Patten
June 29, 2023
I’m gonna have to be honest, sorry. First off, EVERYONE was sweet to me, the work was done well (I think), and promptly performed and I was kept up to date. BUT, the elephant in r First off, EVERYONE was sweet to me, the work was done well (I think), and promptly performed and I was kept up to date. BUT, the elephant in room is that this is the second time I’ve had loose lug nuts after a tire rotation and this time it cost me $487. The money isn’t that important to me, the part that bothers me is I feel like I have to take my truck home and tighten the lug nuts after every service appointment. Please take this as a hostile review. I’m not pissed, just disappointed. I used to be a surgeon and I am very experienced with human failures and imperfect outcomes. It’s the Real World. I think this is just a great opportunity for honest QA and improvement. Mark Taylor More
by mktaylor145
Employees Worked With
Dan Wolf
June 29, 2023
It took 2 hours and 15 minutes to complete an easy check up service. Seems like they scheduled too many vehicles for this time frame. I will not return for service here. Very disappointing, especially since up service. Seems like they scheduled too many vehicles for this time frame. I will not return for service here. Very disappointing, especially since I had such a good experience with the sales department. More
by schreck.anne
Employees Worked With
Service department
