
Wilson Toyota of Ames
Ames, IA
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Seemed to be confusion about the service appointment I made 3 weeks prior but they worked me in. My appointment was for 10:45 oil change and tire rotation. Finished at 4:30. Shuttle took me home so I didn made 3 weeks prior but they worked me in. My appointment was for 10:45 oil change and tire rotation. Finished at 4:30. Shuttle took me home so I didn't have to wait in service area. Service personnel were great and very thorough. More
Jamie was not very good with the tablet he was using. He never explained that I would received a text that I had to reply to. Therefore all the service work did not get completed. I waited an extra 45 He never explained that I would received a text that I had to reply to. Therefore all the service work did not get completed. I waited an extra 45 minutes because I did not know that I had to reply to the text message. Because of the wasted 45 minutes I was not able to complete all my appointments that day. Therefore I had to make another 25 miles trip back to Ames. More
I went there because they’re a business that advertises on Christian radio. They treat their customers like people and listen to what they have to say. on Christian radio. They treat their customers like people and listen to what they have to say. More
Folks at Wilson Toyota are very professional, courteous and knowledgeable. They kept me posted on the status of my vehicle throughout the time it was at Service bay. and knowledgeable. They kept me posted on the status of my vehicle throughout the time it was at Service bay. More
We had a great experience with Wilson Toyota. We ordered a truck and they keep us informed throughout the process. Ver professional and helpful staff. We ordered a truck and they keep us informed throughout the process. Ver professional and helpful staff. More