
Wilson Toyota of Ames
Ames, IA
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What usually took 30 minutes to get my car serviced, took one and a half hours this time. ;I have never seen so many cars lined up for service. It was not the fault of the service supervisor but the schedu one and a half hours this time. ;I have never seen so many cars lined up for service. It was not the fault of the service supervisor but the scheduler. More
Services requested were not completed as asked and I was charged a large sum for a diagnostic that I did not request. The concerns of my car were not checked. charged a large sum for a diagnostic that I did not request. The concerns of my car were not checked. More
Great service, great people. A mistake was made with scheduling....they didn't ask who made the mistake, they just said to bring it in and they would get the work done...and they A mistake was made with scheduling....they didn't ask who made the mistake, they just said to bring it in and they would get the work done...and they did just that! More
If there are difficulties, you can count on Wilson’s to come through with a plan that will be advantageous to their customer. That is a relief especially when dealing with $ at this time in the economy. come through with a plan that will be advantageous to their customer. That is a relief especially when dealing with $ at this time in the economy. More
Fantastic set up. Easy online scheduling. I showed up early and we got started right away. Love the video inspection. Text to let me know about issues, parts, prices. Easy online scheduling. I showed up early and we got started right away. Love the video inspection. Text to let me know about issues, parts, prices. Left on time with everything addressed. Very happy with the entire experience. More