Wilson Toyota of Ames

Excellent service Some reason I cant write excellent service and quite typing instead if making me do 15 words service and quite typing instead if making me do 15 words More

They have a very friendly professional staff that takes care of you. They explained everything they did to your vehicle. care of you. They explained everything they did to your vehicle. More

I brought my car into be fixed as a recommendation from my insurance company after a minor collision. After doing the estimate they gave me the impression that my insurance would cover all of the repairs w my insurance company after a minor collision. After doing the estimate they gave me the impression that my insurance would cover all of the repairs which it did not and none of this was communicated to me prior to or during the scheduled repairs. They told me after making an appointment on Monday that they would have it done by the end of the week after I waited about 30 minutes for someone to show up in the office to help me drop off the car. While the car was being fixed i left messages 3 or 4 times with no return calls regarding the status of my vehicle which was kept 3 times longer than they said it would. When I was finally called to inform me I could pick the car up, I received my keys, unlocked the car only to discover that one of the staff spilled what looked like coffee all over the drivers seat. The mechanic was unapologetic and informed me they would have to keep the car at least another day to get the stain out. I was never notified once they finished and had to keep calling in order to find out when they were done with it, which was a few more days. When I picked up the car for the second time, they lost my paperwork but I was able to take the car back after waiting around again for someone to help locate my keys. This was about the worst customer service I have experienced in a long time. If this is the Wilson experience then I will choose a different experience if I ever need body work done again. Super dissatisfied. More

Aside from a maintenance check I was to have an issue with my front left bumper and under carriage fixed.The parts were ordered and the time for the repair was dependent on their arrival. When they did with my front left bumper and under carriage fixed.The parts were ordered and the time for the repair was dependent on their arrival. When they did arrive the appointment was set up. Initially just the maintenance check was done.This took about 1 1/2 hrs. When someone came to go other the maintenance check with me they had not done the repair and no indication that the main reason for my coming in was for the repair. They did find the repair parts and that took an additional hour to complete. There does seem to be a disconnect with the repair people and reception/administration. Ruth G Larson More

A two hour wait for an oil change is a bit much, especially when I had scheduled an appointment. especially when I had scheduled an appointment. More

Greeted by a friendly and courteous service person. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. Waited in waiting area was a pleasant experience. Length of wait was less than expected. Great experience. More

Good job! He answered my questions and we were pleased with his service.Thank you. He answered my questions and we were pleased with his service.Thank you. More

The staff are really good to work with and the service is very good too. very good too. More

With this dealership, it was easy to look through the type of vehicles I wanted and had a variety of vehicles that I liked type of vehicles I wanted and had a variety of vehicles that I liked More