Wilson Toyota of Ames

We have been a customer for many years but customer service for service dept. has continued to decline and prices seem to be very high. When went in for appointment, was told it was not on the books. service for service dept. has continued to decline and prices seem to be very high. When went in for appointment, was told it was not on the books. When I expressed my concern that it wasn't on the books, he said not to blame him, he didn't do it but in the end, they were accommodating and got it in very quickly. However, when we got it home that night, found a part/tray in our back seat. Had to make another trip to the dealer the next day to find out where it belonged. It was a tray that sits over the battery. Was very helpful when I brought it back out but should never have happened. Glad it wasn't a more important part that got left out. More

The videos of the service were entertaining and helpful. Thanks for a full inspection and telling me how good my purchase was. Thanks for a full inspection and telling me how good my purchase was. More

Always friendly, courteous, knowledgeable. They offer shuttle service but we usually just wait because they are timely. They offer shuttle service but we usually just wait because they are timely. More

Waiting too long when I took my car in for a regular servicing and not being informed about what’s going on. servicing and not being informed about what’s going on. More

3 hour wait for a scheduled oil change. No consideration for my time and inconvenience. In todays world notifications that they where hours behind should be standard No consideration for my time and inconvenience. In todays world notifications that they where hours behind should be standard More

Have traded here several times. Had to wait ten months for truck to come in but don't blame that on the dealership. Felt the trade was good and fair even after ten months. Had to wait ten months for truck to come in but don't blame that on the dealership. Felt the trade was good and fair even after ten months. More

Fantastic service and better people! Would recommend to anyone that is looking for service or body work if asked. Would recommend to anyone that is looking for service or body work if asked. More

Came in for our regular Maintance on our Toyota. Our car plate bolts had broken off. We asked if there was a way to get it the bolts out. They said they would look at it. After a while they told us Our car plate bolts had broken off. We asked if there was a way to get it the bolts out. They said they would look at it. After a while they told us the car was ready Went to pay the bill for an oil change and we had been also charged over $150 to reattach the plate to the car. There was no communication or an estimate or anything about the plate. Our bill came to around $300. More

Clerks that processes payment for service work are rude and thank you is not in their vocabulary. Stood at the payment desk for at least 5 minutes visiting with another employee before acknowledging I was and thank you is not in their vocabulary. Stood at the payment desk for at least 5 minutes visiting with another employee before acknowledging I was even there. Tech never reset service reminder this service and prior services More

Amazing service! Kayley was super friendly. Love how upfront and honest they are. Would definitely recommend!!! Kayley was super friendly. Love how upfront and honest they are. Would definitely recommend!!! More