Wilson Toyota of Ames

New car purchase I was wonderfully well treated at the dealership. The sales consultant, Jacob, was terrific in that he was very patient with me, explained everything I was wonderfully well treated at the dealership. The sales consultant, Jacob, was terrific in that he was very patient with me, explained everything I need to know about the vehicle, and made me feel welcome. I received an extremely fair price for my trade-in vehicle and similarly was offered a new vehicle at an excellent price. More

Outstanding customer service I went into the dealership to speak with Brad Baker in sales over a car and told him my situation and what I had to work with and told Brad to work hi I went into the dealership to speak with Brad Baker in sales over a car and told him my situation and what I had to work with and told Brad to work his magic and the whole time I'm thinking my credit is being rebuilt there is no chance I'll get a loan for one . I told my self it was just a dream not reality and I would be stuck in my car that wasnt worth the gas I put into it and drive it till it falls apart the rest of the way . Then when I was working Brad got back to me with great news I was approved for the loan . Then he blew me away with the payments on a new car lower then I could expect for where my credit was . And he wasnt finished there he went above and beyond with helping me with my last hurdle in the process. If you go into Wilson Toyota of Ames Iowa. Look for Brad Baker he will light up your world with his smile and personality and it's not all about the incentives for him to sell cars or the bonuses it's about making his magic and getting you into the car you want and will love . More

As a customer seeking new Camry Excellent facilities and personnel. Re. latter, dealt personally with sales rep (Kari Henderson) and credit rep (Leon Holder). Both very professional Excellent facilities and personnel. Re. latter, dealt personally with sales rep (Kari Henderson) and credit rep (Leon Holder). Both very professional and helpful. Dealt mostly with Kari. She was relatively new to her job (floor sales) and admitted as such, which we appreciated. Yet in spite of her newness to the role, she had remarkable knowledge of the product (Camry) and more than capable in answering questions. And what she didn't know, she admitted but found an answer. Where Kari really stood out was at the personal level. She is a warm, welcoming individual. Makes you want to know her as a person even before approaching the knitty-gritty of buying and selling a product. No need for her to convince you she has your interests at the forefront; it comes naturally through the manner in which she presents herself. Wilson Motors should be thankful for having a person like Kari working on their behalf! More

Great experience!! From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and ge From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money. More

Excellent customer service- Brad Baker Brad is very helpful! Such a nice guy! He will do ANYTHING he can to get you what you are looking for! He is willing to go above and beyond(which is a Brad is very helpful! Such a nice guy! He will do ANYTHING he can to get you what you are looking for! He is willing to go above and beyond(which is an understatement) for his customers and takes very good care of them! HIGHLY recommend him to anyone looking for a new vehicle! He is not just about making a sale like some, but he is truly passionate about every aspect of your experience! He did everything he could to get my boyfriend and I into EXACTLY what we were looking for in our price range! He originally told us we could pick up the car Thursday or Friday but when he found out my birthday was Tuesday, he made sure he had our vehicle ready to go for us on Tuesday so we could pick it up for my birthday! That was awesome! He even put a big red bow on the hood of the vehicle and rolled out the red carpet for us! Overall was a GREAT experience and HIGHLY recommend him to anyone in the market for a new vehicle! More

Great customer service These guys definitely deserve every star they get! My salesman spent 3 hours with me answering every question I had about the car I ended up buying. H These guys definitely deserve every star they get! My salesman spent 3 hours with me answering every question I had about the car I ended up buying. He researched maintenance records, ran additional diagnostics, all things that were above and beyond. The process from beginning to end went smoothly. I will definitely buy there again! More

Patient and Informative When a customer is reluctantly replacing a much-loved 24-year old car, at once leapfrogging nearly a quarter century of automotive technological chang When a customer is reluctantly replacing a much-loved 24-year old car, at once leapfrogging nearly a quarter century of automotive technological changes, the salesperson had better have a lot of patience. And be able to do a lot of explaining. Thank you, Jacob Harmelink. More

Comfortable courteous staff Jacob helped us find the right car for us! We had a great time meeting him and learning about how toyota’s Cars are built to reduce environmental impa Jacob helped us find the right car for us! We had a great time meeting him and learning about how toyota’s Cars are built to reduce environmental impact and ensure our safety. Shouldn’t that be top priority for every vehicle? More

2019 Highlander Brad Baker did an outstanding job helping us pick out a new vehicle. He answered all our questions, gave us a nice test ride and demoed almost all of Brad Baker did an outstanding job helping us pick out a new vehicle. He answered all our questions, gave us a nice test ride and demoed almost all of the new electronic features. He showed us how all of the new safety features worked and we really liked that. The test ride confirmed his quote about the Highlander being very quiet and canceling out most road noise.. It was a real pleasure to deal with a salesperson who wanted to find us the best vehicle. Tron Smith gave us a very fair trade-in value and was great to work with. Amy helped us with all the paperwork and she was very fast and efficient. Everything was handled in a very short amount of time. More

Failed Sales Experience Went to the dealership with a pre-approved Leasing from Toyota Financial, and eventually pre-approved financing. Sounds like a perfect customer to m Went to the dealership with a pre-approved Leasing from Toyota Financial, and eventually pre-approved financing. Sounds like a perfect customer to me..?? All they were pushing to do is for me to fill out their Credit App? Why would I do that and put another inquiry on my Credit Report when I'm already pre-approved? Then they were only giving the sticker price for the car, said Toyota was not giving any on that model, but every other dealer I went too was giving on price for the same model. Then, through my research, I discovered a $4500 rebate from the Government on the car, asked for details. Acted like they new nothing and said to consult my tax professional. I ended up going to another vehicle manufacturer and getting a car. When I told Wilson of this, then they came through with details on the rebate and I would have gotten $4500 dollars back. That would have made my decision to go with their vehicle, but they were too late. I don't understand if you have a customer come in the door pre-approved for the purchase, why you would not do everything you could for them, it's a guaranteed sale. Sales professional was friendly and low pressure, but getting details, answering questions and follow-up were lacking. If a customer is entitled to a $4500 rebate on a car, that should be great knowledge to share with the customer. More