Wilson Toyota of Ames

Great customer service!! Wilson's always go the extra mile to make sure you are satisfied. Everything is always First Class !! Best sales and service providers in Iowa! !! Wilson's always go the extra mile to make sure you are satisfied. Everything is always First Class !! Best sales and service providers in Iowa! !! More

Service We have been very happy with the service here. This service department is part of the reason we have purchased our vehicles at Wilson Toyota. They are We have been very happy with the service here. This service department is part of the reason we have purchased our vehicles at Wilson Toyota. They are the only service center we use for our Toyotaa More

Airbag Recall Service Took our Sienna in for service related to an airbag recall. Our service tech was very friendly and helpful. Our vehicle was washed and vacuumed and wa Took our Sienna in for service related to an airbag recall. Our service tech was very friendly and helpful. Our vehicle was washed and vacuumed and was ready to go when we picked it up! We are new here in Ames (though this is our second or third visit to Wilson Toyota since we own two Toyota's), I just wish the waiting area was as nice as the one at Rudy Luther Toyota in Golden Valley, MN, where I purchased and serviced vehicles at for almost 30 years. They offered cookies, bananas, and a variety of coffee selections. More

Brought Avalon in for normal service Good experience both in service and sales ...while waiting for Avalon being serviced, met Jacob to look at future purchase of a Highlander and looked Good experience both in service and sales ...while waiting for Avalon being serviced, met Jacob to look at future purchase of a Highlander and looked at pricing More

In and Out no nonsense Service! Get me in, out and on my way in 40 mins! Great Friendly Customer Service, told me what was going on and told me my options. Get me in, out and on my way in 40 mins! Great Friendly Customer Service, told me what was going on and told me my options. More

Quick but it left me with questions. I was in and out of the service center in less than 20 minutes. In that time they were supposed to have rotated the tires and changed the oil, topped I was in and out of the service center in less than 20 minutes. In that time they were supposed to have rotated the tires and changed the oil, topped off the fluids, and checked everything else. They were supposed to show me the filters but didn't. I had asked for that one thing to happen. The young service rep. seemed more interested in leaving for the day then actually answering questions. When I asked if they had done something, he said yes and then pointed at the paper and walked away. The car drove okay after leaving the dealer so I guess they did at least fill the tires with air but sometimes speed with little actual customer interaction leaves you wondering what didn't they do. questions. If all I wanted was speed then I would go to Jiffy Lube and leave with more of the same thoughts and probably pay more. I go to Wilson's because that is where I bought the car but leaving with all these questions will cause me to when I buy the next car to go someplace else. More

Just Cruising & Observing We had no intention of buying the first day we stopped at your dealership . We stopped our vehicle and looked at a couple of Tacoma's . We had no intention of buying the first day we stopped at your dealership . We stopped our vehicle and looked at a couple of Tacoma's . Kari came out of the building and greeted us . She was friendly , courteous, and ambitious . We talked briefly and she showed me a vehicle that fit what I was looking for (listening carefully) . She gave us a very brief pitch on why we would like this particular truck . Not aggressively ! I would have left if she would have been aggressive . She asked us our names etc and it was sincere --not canned . LIke she sincerely WANTED to know us ! Asked me if I would like a brochure on the truck ? I said yes . She went and got it and gave me her card . Told me to call or come back if I wanted to drive it etc . I said I would do that ! I have sold vehicles --I know a good salesperson when I see one--Kari is a great Salesperson ! Through the entire process she has been there and helped me . Now, I am the proud owner of a Toyota Tacoma ! I could have purchased a Tacoma in Carroll but I was struck with Kari's ambition, and sales knowledge and felt it was worth driving the extra miles to purchase from Wilson Toyota ! People make the difference--not the product !~ Character shines through on everyone and is easily noticed ! Everyone I met at the dealership was helpful . More

Never been happier while buying a car Jacob was upfront and honest about everything which made buying a car so much easier. I already knew I wanted a Camry but he helped me find the right Jacob was upfront and honest about everything which made buying a car so much easier. I already knew I wanted a Camry but he helped me find the right model for me. He was understanding and far from pushy! I would recommend him to everyone! More

Great Customer Service Jacob was very friendly. He took the time to show me how to use all the features of the car. He was patient with all of my questions and worked with Jacob was very friendly. He took the time to show me how to use all the features of the car. He was patient with all of my questions and worked with me to get all of my needs met. He was not pushy at all. He was very knowledgeable about features that different years/trims had on different models. More

Great customer service Mark Wacker was very friendly, kind and patient in helping us find a car that was right for us. It was great having the car delivered to our home. Mark Wacker was very friendly, kind and patient in helping us find a car that was right for us. It was great having the car delivered to our home. More