Wilson Toyota of Ames

Unmet expectations When arriving for an appointment I was informed that my wait would be an hour and 20 minutes due to others coming in with tire emergencies. If I have When arriving for an appointment I was informed that my wait would be an hour and 20 minutes due to others coming in with tire emergencies. If I have an appointment others should have to wait, not me. More

best service We have always been treated well when we come in. We have now bought 3 vehicles from Wilson and used Ryan for all those purchases. We will be back in We have always been treated well when we come in. We have now bought 3 vehicles from Wilson and used Ryan for all those purchases. We will be back in the spring for our daughters car. More

Lies lies lies Will never go back to this service department! We went to get oil changed for 25,000 miles Toyota care and were told we couldn’t because we were too f Will never go back to this service department! We went to get oil changed for 25,000 miles Toyota care and were told we couldn’t because we were too far over. We had been about 600 miles over for each oil change or at about 28000. Set an appointment and drive an hour to get there and we’re turned away! Was told too bad even though their employee schedule is knowing how many miles we had. Places sucks! More

Door lock issue After purchasing the 2014 prius we found that the front door locks we not working. We purchased the car as-is but we took it back and I stated that I After purchasing the 2014 prius we found that the front door locks we not working. We purchased the car as-is but we took it back and I stated that I felt the door lock should be fixed by the dealer. They agreed and now everything is working. More

Friendly, Helpful, Understanding I am 21 years old and wanted a 2019 Toyota Prius L Eco. They didn’t have one in stock but after a test drive in the XLE trim they worked with me on th I am 21 years old and wanted a 2019 Toyota Prius L Eco. They didn’t have one in stock but after a test drive in the XLE trim they worked with me on the price to get it in my budget. Very helpful, wont try to screw you over and willing to help you get the car you want! Brad Baker was my sales consultant and he couldn’t have been better! More

Excellent customer service I had a great experience at this dealership. Brad Baker stayed late to make sure I got a great deal. No quit in him! He worked over and above what he I had a great experience at this dealership. Brad Baker stayed late to make sure I got a great deal. No quit in him! He worked over and above what he needed to. He made sure I got the car I wanted, not just to make a sale. He even pushed to get the one I wanted ready for me that day. Since it had just come in and had not been inspected yet. This kind of service is why my family has bought 3 cars from Brad alone. More

Oil change and tire rotation Quick service and rep explained things well. We have a lot of trust and confidence in Wilson Toyota’s service department and sales Dept. It’s the Quick service and rep explained things well. We have a lot of trust and confidence in Wilson Toyota’s service department and sales Dept. It’s the only place we have purchased our last 5 cars More

Highlander quest I had been looking for a Highlander that not only fit my budget , but also my purpose . Found it online at Wilson Toyota . Jacob Harmelink responded q I had been looking for a Highlander that not only fit my budget , but also my purpose . Found it online at Wilson Toyota . Jacob Harmelink responded quickly to my inquiry . My usual ( and most people unfortunately ) experience at a dealership is the same old over zealous sales people pushing you into something you don't want . I am pleased to report that you will NOT have that kind of experience with Jacob . Very pleasant , well informed young man ! He helped us through this car purchase with the utmost professionalism . Glad to have met him and super happy with my Highlander ! More

Excellent!! Wilson Toyota of Ames has a wide variety of cars and they can compete with anyone in the business! Just ask for Brad Baker and he will take good care Wilson Toyota of Ames has a wide variety of cars and they can compete with anyone in the business! Just ask for Brad Baker and he will take good care of you! More

Always good service of my car I went in for routine maintenance and as is typical I got outstanding service. I did not have to wait the entire hour either. I am always happy to g I went in for routine maintenance and as is typical I got outstanding service. I did not have to wait the entire hour either. I am always happy to get in and out as quickly as possible yet knowing s good evaluation of my auto was done. More