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Wilson Toyota of Ames
Ames, IA
3,873 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,873 reviews
July 13, 2020
I had an amazing experience! Everyone here was so friendly and helpful. Especially ours salesman Chad Christensen. Thank you for helping me find a car I love! friendly and helpful. Especially ours salesman Chad Christensen. Thank you for helping me find a car I love! More
by winter.brown121
Verified CustomerEmployees Worked With
Chad Christensen
July 12, 2020
Great experience. Would highly recommend giving Wilson Toyota a try. I would say that buying my new Tacoma at Wilson Toyota was one of the best vehicle purchases I have gone through. Eager but not pushy. Toyota a try. I would say that buying my new Tacoma at Wilson Toyota was one of the best vehicle purchases I have gone through. Eager but not pushy. More
by r.hurd
Employees Worked With
Armando Pena
July 11, 2020
6 month Toyota care Dropped vehicle of, got 6 month check. Didn't get any feedback from anyone, other than "here you go, all done" It took about 1 hour, 15 minutes. Dropped vehicle of, got 6 month check. Didn't get any feedback from anyone, other than "here you go, all done" It took about 1 hour, 15 minutes. More
by englinb
Employees Worked With
Guy who took my car
July 11, 2020
Due to the corona virus,, I missed the April tire sale. I talked to the service manager,¹ Dan & he quoted me a discounted price on new 4 new tires. He said the price covered everthing. I purchased the n I talked to the service manager,¹ Dan & he quoted me a discounted price on new 4 new tires. He said the price covered everthing. I purchased the new tires for my car. I misunderstood what the quote was going to cover & was shocked when I was presented with the final bill. I expressed my concern & they called the service manager, Dan, on his day off. Dan explained why the bill was more than the quote & made an adjustment on the invoice. This helped. As I drove home with the newly installed tires, I noticed that car pulled to the right. I called & talked to Dan & he made arrangements for me to bring the car back in & have them double check the alignment. After a second adjustment, I was presented an invoice for the adjustment. I was upset & explained that I had just had new tires installed & this should be covered by the first invoice. The staff notified Dan & he agreed & zeroed out the invoice. On the drive home, it was evident that car was still pulling to the right. I called again, explained the problem to Dan. He made arrangements for me to bring it in a third time. I asked Dan if he could drive it before they serviced it. After driving it, he agreed that it was pulling to the right & drove it right into the shop & asked them to correct the problem. Dan drove it after it was serviced to make sure it was fixed properly. Dan apologized that the alignment was not done properly the first time. He did not bill me for the service to correct the problem. Dan went the extra mile to keep me happy; He took time to listen to my concerns & took action to correct the issues. In the process he saved a customer. Thank you Dan! More
by tissue.cscott
Employees Worked With
Dan, Service Manager
July 10, 2020
We Scheduled a routine maintenance appointment, LOF and rotation. When we have arrived, the service department let us know there was a recall related to the vehicle that would take approximately two hours rotation. When we have arrived, the service department let us know there was a recall related to the vehicle that would take approximately two hours to address. Given our schedule for the day we could not have that addressed at the time of the original appointment. Given we live approximately 45 minutes away from the dealership, this means a second trip for this to be addressed. Would have muchThe service department to let us know in advance about the recall and we could have scheduled appropriately to have this handled in one trip. Very disappointing. More
by JOHN
Employees Worked With
Brad Baker
July 10, 2020
Rate buying experience. Our salesman was Brad Baker his personality clicked with ours making it a great buying experience.The buisness manager also did a great job. Brad did Our salesman was Brad Baker his personality clicked with ours making it a great buying experience.The buisness manager also did a great job. Brad did a great job explaining the tech part of the Highlander when we took delivery to a couple that aren’t tech savvy. More
by kevin
Employees Worked With
Brad Baker
July 09, 2020
This was a great experience, straightforward and without stress. I highly recommend. The employees all worked together between sales/finance/and management to make this a seamless experience. stress. I highly recommend. The employees all worked together between sales/finance/and management to make this a seamless experience. More
by Katew
Employees Worked With
Devan Parsons
July 08, 2020
Hands down a great overall buying experience. They did a great job explaining options and made financing super easy. We would certainly buy from them again. great job explaining options and made financing super easy. We would certainly buy from them again. More
by sconlin
Employees Worked With
CJ Mayou, Austin See
