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Wilson Toyota of Ames

Ames, IA

4.4
3,873 Reviews

2212 S Duff Ave

Ames, IA

50010

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Showing 3,873 reviews

July 24, 2020

Very professional staff, they make you feel like family. They fixed our van, to look like Brand New, and completed the job 2 days earlier than expected. I will recommend them to all of my friends. More

by pmmikes
Recommend Dealer
Yes
Employees Worked With
Lonny Rugg & Nick G., Brad Baker
July 24, 2020

Recall service On way down a semi-truck send oil all over my car. After the service someone at Toyota washed my car. What a nice touch. Thanks a million. More

by mlnlhyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I didn’t remember the lady who checked me in. Or the gentleman who told me they had washed my car.
July 24, 2020

Chad was amazing!! This is the first time buying a car that I actually felt at ease. Highly recommend Chad And Wilson Toyota!!! The only downfall was that I think since I bought the car spur of the mom More

by vrupert88
Recommend Dealer
Yes
Employees Worked With
The finance lady , Chad Christensen
July 23, 2020

The staff is very friendly and attentive. Please forward a Rav 4 to my mailing address. LOL!!! We have enjoyed our Corolla but will be looking soon More

by GOKARTN
Recommend Dealer
Yes
Employees Worked With
Not sure
July 23, 2020

Fast & Friendly Service My service advisor was polite and professional. I had a few questions each was answered with good detail. Service was performed quickly and I was pr More

by JWD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Kunik
July 22, 2020

Great service from the collision center! They kept me informed and explained everything that they were doing and patiently answered all of my questions. I felt like I was a valuable customer. More

by wghyde
Recommend Dealer
Yes
Employees Worked With
Lonnie - 5 Stars!!!!
July 22, 2020

Overall review I have nothing but good things to say about Wilson Toyota. Their treatment of customers is above and beyond all expectations as far as I am concerned More

by Lcangle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tron Smith - excellent, Woman who arranged our financing - She worked very hard to get our payments below what we expected!, Chad Christensen, Taybor Johnson
July 22, 2020

Outstanding Service Experience We always feel like we're the most important customers at the dealership whenever we're there for service on our vehicles. Outstanding personnel, qua More

by kschlawin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan W.
July 21, 2020

I was very impressed with all aspects of our buying experience. Everyone went above and beyond. Thanks to all . Getting our car ready in record time. More

by Dotty
Recommend Dealer
Yes
Employees Worked With
Blake Schmidt
July 21, 2020

Devan was awesome! Service and body shop needs work. Poor communication, used wrong oil, 2 hrs for an oil change, took longer to get an oil change then it took to buy a new car. Doesn't return phone calls. A More

by bschwering20
Recommend Dealer
No
Employees Worked With
Devan Parsons
Jul 31, 2020 -

Wilson Toyota of Ames responded

Hi Brian, we would like to apologize for your recent negative experience at our service department. It sounds like Devan did a great job assisting with the purchase process. We are usually known for providing a top-notch customer experience in each department and regret to have missed the mark this time. We’d like to speak with you about your visit to see what we can do to make things right. Please call/email at your earliest convenience, we look forward to speaking with you. CJ Mayou, Satisfaction Manager cjm@wilsonofames.com | 515-598-2028 [office]

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