Wilson Toyota of Ames

Waiting time for an oil change was way too long, even when I had an appointment. when I had an appointment. More

I specifically told them not to fill the wiper fluid as I was going to do it myself with my preferred brand. They forgot to do this. Not a big deal, but I specifically asked for this. Will just top it off fi was going to do it myself with my preferred brand. They forgot to do this. Not a big deal, but I specifically asked for this. Will just top it off first next time so they won't have to worry about it. More

People are very service minded. Good communication. Great service for the regular routine services and checks during 1st 2 years of new vehicle ownership, but so far no solution t Good communication. Great service for the regular routine services and checks during 1st 2 years of new vehicle ownership, but so far no solution to the battery going dead so often and requiring a jump start problem. But still working on it........ More

My steering column makes noise when I turn. The car seems exceptionally loud. The repairs took 45 days to get done. I understand a back order happening, nut it just seemed like they were draggi The car seems exceptionally loud. The repairs took 45 days to get done. I understand a back order happening, nut it just seemed like they were dragging their feet in getting the repairs done. More

Service specialist Brenden Hoffman was professional, prompt and helpful in updating my contact information. The whole team is great. prompt and helpful in updating my contact information. The whole team is great. More

Wilson Toyota Service Dept. is wonderful to deal with. They are very efficient and fairly priced. Sr. Advisor/Mgr. - Dan W. is always on point & has shown me time and time aga is wonderful to deal with. They are very efficient and fairly priced. Sr. Advisor/Mgr. - Dan W. is always on point & has shown me time and time again his quality work ethic! I truly don’t mind driving almost an hour to Ames due to the personalized service I always receive since buying my RAV4 from them years ago! I will continue to recommend this honest & family-friendly dealership! More

This dealership is an A++ from top to bottom. Superior cars. Superior service. Superior people Superior cars. Superior service. Superior people More

I was very pleased with my service advisor Nick. He was on top of everything and when I found out my extended warranty didn't cover the damage (mouse/critter chewed wires, rendering my 4Runner incap He was on top of everything and when I found out my extended warranty didn't cover the damage (mouse/critter chewed wires, rendering my 4Runner incapacitated), Nick suggested I check with my insurance company, and they covered it! I wouldn't have thought to do that, so I really appreciate him mentioning that. The only thing was that they didn't have a loaner and I was without transportation for five days. But two of those were over the weekend. But all in all, a great service experience, considering I was stranded on the interstate and had to be towed to the dealership for service. More

We've never had issues with the service center. They always keep you well informed. They always keep you well informed. More

I purchased a vehicle from you this past Saturday… overall the salesman and finance guy were pleasant but I would like to address a few concerns with you. I realize that I purchased a vehicle that ha overall the salesman and finance guy were pleasant but I would like to address a few concerns with you. I realize that I purchased a vehicle that had no warranty. It was a 2015 jeep renegade. The test drive seem to go smooth but when I got home I realized that the oil needed changed so I took it to the local dealership here and got that completed, they then proceeded to tell me that it needs new front brakes and rotors it needs new spark plugs. It also needs the serpentine belt replaced which is roughly another cost of $1100 that will be coming out of my pocket. I don’t know if you do this with all of your customers When they spend $10,000 on a used vehicle I feel that you should disclose that some of these issues were wrong with this vehicle so I am not very happy with this situation. Maybe you should work on some kind of disclosure so future customers won’t be scammed like I was . More