Wilson Toyota of Ames

My husband had a good experience with his 4Runner, but my daughter had a rough experience with her Camry. Staff is friendly, professional and prompt. But I felt the repairs recommended and priced were way daughter had a rough experience with her Camry. Staff is friendly, professional and prompt. But I felt the repairs recommended and priced were way out of line. I went to another mechanic and saved over $4000. More

Not to sound snarky but on three different occasions dealing with your service department, I was asked to tell them what they were doing to my car. I should think a computer would better be able to desc dealing with your service department, I was asked to tell them what they were doing to my car. I should think a computer would better be able to describe the job. Also I was asked to repeat the estimate. I felt once again this was something the service department should have a record of their quote. I was asked what part was ordered. Don’t really understand why this was my job. Everyone was courteous and friendly but seemed a bit uncoordinated. More

Very competent and courteous people. They treat their customers with respect. Work done properly and promptly. I don’t know what else needs to be said customers with respect. Work done properly and promptly. I don’t know what else needs to be said More

We liked the cleanliness, timing, and promot attention provided to the customer. The job was done right. And service was great. Did not have to wait. provided to the customer. The job was done right. And service was great. Did not have to wait. More

I have 1 issue that i will explain, but 1st, we had a I have 1 issue that i will explain, but 1st, we had a great experience with you guys. Thanks! Drove down last Monday 2/1 from Belmond to narrow dow I have 1 issue that i will explain, but 1st, we had a great experience with you guys. Thanks! Drove down last Monday 2/1 from Belmond to narrow down the wife's wish list. Found the perfect vehicle at a fair price and left with an '18 camry xle. Great experience. Great staff, aggressive pricing, weren't rushed or pressured, once we chose to buy, the process was fast and efficient. I will be back when I'm ready to trade my truck. Salesman Travis was a great guy. Friendly, made us comfortable with relatable stories, whether true or bs sales tactic doesn't really matter:) he did a great job. Have 1 major issue that I intend to take up with Toyota as I believe the issue is with them and not your dealership. It wasn't until we were in the finishing paperwork that I was informed the vehicle was not cpo after all as there was an open recall on a part not available so could not be certified. If I wanted any warranty coverage at all I had to purchase a separate extended warranty. That was 2500 I didn't intend to spend, and would have kept shopping had that fact been explained to me earlier. However, at that point my wife was over the moon excited, so I shut my mouth and went along. That it was not cpo and that the original warranty was not transferable to us should have been disclosed up front. I felt very taken advantage of and I dont appreciate it. I will know better for next time. I feel that if the vehicle is that new, and would otherwise be cpo if the recall had been satisfied with Toyota's part at a Toyota dealership, that it should be cpo regardless, and that I was denied that coverage is ridiculous. As I said I intend to take that up with them. Had our salesman warned me up front I would have still put my wife in a new car from you that day. Fyi. Thank you again! And am looking forward to having an excuse to come see you for a truck. Have a great day! Morgan Masteller More

Both Chad and Conner were excellent (and patient) to work with. I never felt pressured to make a deal at any point. Chad made sure to answer any questions I had on my vehicle and Conner was very thorough whe with. I never felt pressured to make a deal at any point. Chad made sure to answer any questions I had on my vehicle and Conner was very thorough when going through features before I drove off the lot. More

Always great and friendly service! They get me to my job if I need a ride! They will pick you up! Never had bad service! if I need a ride! They will pick you up! Never had bad service! More

I am informed as to needs/problems of the vehicle. I get I am informed as to needs/problems of the vehicle. I get a prompt appointment and am in and out in a reasonable time. Assistants are always courteous I am informed as to needs/problems of the vehicle. I get a prompt appointment and am in and out in a reasonable time. Assistants are always courteous and helpful. It is a very friendly atmosphere More

Always pleasant and efficient! A pleasure to work with them. I’ve bought my last two cars from them and would do so next time. them. I’ve bought my last two cars from them and would do so next time. More

Excellent service department , found my problem quickly and the charges were very fair. Service advisor was professional and courteous .Kept me updated on the progress of the repair. and the charges were very fair. Service advisor was professional and courteous .Kept me updated on the progress of the repair. More