Wilson Toyota of Ames

I brought my vehicle in because I have replaced my battery twice in the last six months. While in service, I also had routine maintenance, and an issue with a window switch. I was called that my vehic battery twice in the last six months. While in service, I also had routine maintenance, and an issue with a window switch. I was called that my vehicle was ready. I got in to leave, and it wouldn't start. While waiting for transportation, they miraculously found that my alternator was bad. Then informed me that they didn't have one in stock, and would have to order it. Then they informed me that my cost would be $900, and if my battery was beyond being charged, it would need a $230 dollar battery. So... They didn't troubleshoot the reason I brought the vehicle for service in the first place, the battery wasn't dead at the time, so they didn't do anything except the routine maintenance, and "reinitialize" the window motor for $60 and put it outside. They called me at the end if the day (work had been done for hours) and presented me another bill for a $400 alternator and $450+ for labor. When I asked to speak to a manager, he had already "left for the day". Luckily, my battery wasn't beyond saving (it was two months old, and had been replaced a few months before). Very disappointed. I won't be servicing my vehicle at your dealership in the future, nor bring any recall or other business to your dealership. And most likely won't be buying a Toyota in the future. More

Excellent Service Experience as always! Easy to schedule appointment. Friendly shuttle today to work and back to dealership to pick up truck. Fast and convenient vehicle pick up. appointment. Friendly shuttle today to work and back to dealership to pick up truck. Fast and convenient vehicle pick up. More

I told Devon, the salesman, what I was looking for. He showed me a car he had just gotten, gave me the details, and we went for a ride. He showed me another car. Went back to the first car, made an offer showed me a car he had just gotten, gave me the details, and we went for a ride. He showed me another car. Went back to the first car, made an offer and he took it. I had really dreaded the ordeal, but turned out great! The paperwork process was a breeze. Treatment by everyone at Wilson was awesome. Most of all, I am much happier than I expected with the vehicle. More

I had my catalytic converter stolen and they were super speedy getting it replaced! Everyone I talked to super kinda. If I have anymore trouble I’ll go to Wilson Toyota! speedy getting it replaced! Everyone I talked to super kinda. If I have anymore trouble I’ll go to Wilson Toyota! More

They looked over a car we were planning to purchase. Gave it a thorough checking over. We felt very confident purchasing the vehicle. They know their stuff. it a thorough checking over. We felt very confident purchasing the vehicle. They know their stuff. More

Friendly sales and service. I came to this service Friendly sales and service. I came to this service center as per Toyota’s request when another dealer did a bad service on my suv. They fixed it wit Friendly sales and service. I came to this service center as per Toyota’s request when another dealer did a bad service on my suv. They fixed it without any issues. Service do not recommend any unwanted services. More

Had another great experience. My better died in the bitter cold, and without an appointment, they got me right in and serviced in less than an hour. I felt they respected my time and worked to get me b bitter cold, and without an appointment, they got me right in and serviced in less than an hour. I felt they respected my time and worked to get me back out on the road ASAP. More

Great sales team willing to go above and beyond to help meet and exceed your expectations! Price was unmatched and they were willing to work with me to accommodate an out of state purchase. meet and exceed your expectations! Price was unmatched and they were willing to work with me to accommodate an out of state purchase. More

Always prompt, courteous and professional. I appreciate the online scheduling and the comfortable waiting area. We have purchased four vehicles from Wilson and will definitely purchase our next one there a the online scheduling and the comfortable waiting area. We have purchased four vehicles from Wilson and will definitely purchase our next one there also. More

Had car in and out quickly for a warranty item. Gave us a loaner to use while they worked on my car. Fast and friendly. loaner to use while they worked on my car. Fast and friendly. More