Wilson Toyota of Ames

I’m not done dealing with them yet but up until now they have been very professional have been very professional More

There was a time I would’ve recommended Wilson Toyota, but no longer. This is mainly due to their service department and multiple instances regarding service on my minivan. For example, they recommended a but no longer. This is mainly due to their service department and multiple instances regarding service on my minivan. For example, they recommended a battery replace because of the cold cranking amps. They said the reading they were getting was too low and the battery needed to be replaced. However, if one looked at the battery, they could see that the cold cranking amp reading, was just fine for that battery another time, we brought our car in for an oil change and inspection and they told us our tires were fine however, they were not and when we went on a trip one of them was so bald that it ruptured during the drive. I know ultimately, that is my responsibility to check the tires however, when you bring a car in for a service check Which includes checking tire tread you would’ve think they would’ve caught that. On my most recent trip I had a scheduled oil change and tire rotation. Normally that takes a very short period of time but this time it took several hours. What is the point of scheduling an oil change and the dealer doesn’t keep it scheduled time? It would’ve been nice to have given me an update. Letting me know there was a delay, but I heard nothing when my car finally was driven out. I asked if I could take it and go. But apparently the paperwork wasn’t done yet and so I had to wait longer. It was interesting to watch the people who got there after me leave before me I get it that sometimes things take longer than normal but at least be communicative about it when you go to a dealer you expect better service than you would at a quick oil change place but sadly, that is no longer the case with Wilson Toyota in Ames. I would go elsewhere where there is better and less expensive services. More

Poor communication among employees had to keep asking about same things over and over again and never got passed on to the next person. about same things over and over again and never got passed on to the next person. More

Well, what can I say? Wilson Toyota has been my vehicle maintenance go to for so many years and I so much appreciate how you treat me and how you take care of all my vehic Wilson Toyota has been my vehicle maintenance go to for so many years and I so much appreciate how you treat me and how you take care of all my vehicle maintenance needs. More

Seamless car buying experience. Would highly recommend to others in the market for a new vehicle! Would highly recommend to others in the market for a new vehicle! More

We choose Wilson Toyota for our new 2023 4Runner because of Travis Reinhart! He is dedicated and always makes sure that we are getting the vehicle that we want. And this is actually the 3rd new vehicle that of Travis Reinhart! He is dedicated and always makes sure that we are getting the vehicle that we want. And this is actually the 3rd new vehicle that we have bought from them in the last 15 years. We would not go anywhere else! More

The work was done in a timely manner and staff was polite. This is enough polite. This is enough More

I have been a regular customer for 20 years due to the excellent service I have received. Service department is A#1 in my book. excellent service I have received. Service department is A#1 in my book. More

Nice clean facility. Great building to view car in. Salesman was great and essy to talk to. He helped alot on the car features. Great building to view car in. Salesman was great and essy to talk to. He helped alot on the car features. More

The service department seems to be very slow and appointments are long even when you have a reservation. I waited two and a half hours with a reservation for a tire rotation. appointments are long even when you have a reservation. I waited two and a half hours with a reservation for a tire rotation. More