Wilson Toyota of Ames

the service department is full of crooks. charged me double for exhaust work they did not even do. will not purchase another car from toyota for this reason. charged me double for exhaust work they did not even do. will not purchase another car from toyota for this reason. More

Scheduled appointment and service was not delivered on time. Vehicle routine service was completed several hours after promised. time. Vehicle routine service was completed several hours after promised. More

Up until this point, I would give Wilson Toyota 5 stars, but the service I received from my accident this summer was not up to that standard. It took 36 days from the day my vehicle was dropped off unt but the service I received from my accident this summer was not up to that standard. It took 36 days from the day my vehicle was dropped off until the day it was completed. Throughout this time, communication with Katie was subpar. She would not return phone calls or emails that I sent her. On the other hand, whenever I contacted Shannon, she was very helpful and responsive. Toward the end, Shannon informed me that Katie "had a lot on her plate" and they were trying to work to offload some of her work duties to others. It was frustrating that it got to that point. While my vehicle is functional, there are some things that I'm not completely satisfied with after the repair. One, the dead animal smell is still prevalent. They did keep it an extra week to try to get rid of it, but it is still strong. And, there are sputters and sounds that were not present before my accident. It seems to hesitate a little upon acceleration. The body work they did was excellent. I have no complaints, only compliments about that. With all of that being said, I would still recommend Wilson Toyota for sales and/or service of a vehicle. More

Salesperson was great to work with. Bought car in 2020 and got a great price before Covid drove car prices up. Very happy with car. Has years of life yet. We would recommend you as Bought car in 2020 and got a great price before Covid drove car prices up. Very happy with car. Has years of life yet. We would recommend you as a salesperson and dealership without reservation. More

Great experience. In and out very quickly. I recommend them all the time. I would buy there again. In and out very quickly. I recommend them all the time. I would buy there again. More

Salesman, Mark Wacker, went above and beyond to make sure all details of sale were met. No pressure sales, just informed decisions.. much appreciated. Excellent follow up and updates through order process. T all details of sale were met. No pressure sales, just informed decisions.. much appreciated. Excellent follow up and updates through order process. Thank you! More

First time experience. Friendly staff, a bit overly aggressive when arrived to look at a car that we had not seen. The staff assumed that we were buying it before we knew t Friendly staff, a bit overly aggressive when arrived to look at a car that we had not seen. The staff assumed that we were buying it before we knew the cost and proceeded as if we had made our decision since we we there! Will give them the benefit of the doubt in the future. More

Salesman, Jack Perdue was excellent. Easy low pressure sales experience. Purchased many vehicles from Wilson Toyota over the years. Excellent customer service Easy low pressure sales experience. Purchased many vehicles from Wilson Toyota over the years. Excellent customer service More

I came in looking to trade in a Corolla for a Corolla Cross prior to winter. Jack Perdue was very friendly and informative about the process. He kept me in the loop about the status of my car and made th Cross prior to winter. Jack Perdue was very friendly and informative about the process. He kept me in the loop about the status of my car and made the transaction very smooth! Armando in finance was also very helpful in filling out the proper forms. I'd highly recommend this dealership. I'm loyal to Toyota for the quality of their cars but the staff at this dealership made driving an extra 30 minutes worth it! More

The ordering and purchase experience was very quick an simple. No hard sell on options and friendly and professional service by the whole team. simple. No hard sell on options and friendly and professional service by the whole team. More