Wilson Motors Ford

Good service This dealership is the best. I would recommend it to all. I am very satisfied with the workmanship and everything I had done. The service people go ab This dealership is the best. I would recommend it to all. I am very satisfied with the workmanship and everything I had done. The service people go above and beyond what is necessary. I feel that they made every effort to do what I asked. Jeff was my service man. I liked the professional way every thing was handled. More

Wilson Motors is an amazing dealership! I took my 2019 Ram in for my first service at Wilson Motors and it was just as great as when I purchased my truck from them, professional friendly st I took my 2019 Ram in for my first service at Wilson Motors and it was just as great as when I purchased my truck from them, professional friendly staff who went out of their way to accommodate my needs. Scott from the service department was fantastic to deal with, I would recommend and have recommended Wilson Motors to anyone for a new vehicle and now I would recommend the service department as well. More

Great customer service The dealership was nice with a good selection of vehicles. Kendra was the first person I talked to. She was very nice. Cody was our salesman. He w The dealership was nice with a good selection of vehicles. Kendra was the first person I talked to. She was very nice. Cody was our salesman. He was very nice and worked hard to get us a deal. Love the car. Thanks More

Courteous, thorough, and completed the work in a timely fash I purchased my truck at Wilson Ford and have been incredibly happy with the experience stemming from the purchase and continuing on into the care and I purchased my truck at Wilson Ford and have been incredibly happy with the experience stemming from the purchase and continuing on into the care and maintenance phase. They really are a great "team" of professionals to work with! More

Brake job fixed issue Jeff H in service is very thorough and timely. I appreciate the consideration and communication. He understands customer service. Brake job completed Jeff H in service is very thorough and timely. I appreciate the consideration and communication. He understands customer service. Brake job completed when I was told it would be done. It is reassuring to trust this service department. More

Bad customer service! I purchased a package to where I would get 6 free oil changes. This was to happen around every 10,000 miles. Every time I have gotten my oil change it I purchased a package to where I would get 6 free oil changes. This was to happen around every 10,000 miles. Every time I have gotten my oil change it has never been exactly a 10,000 mile period. I made an appointment to get my last one. I dropped it off then at some point I got a phone call stating that I had to of had my last one by 61,000 miles, which was never told to me. Why was I not ever told this? I purchased this and I should have been given all my oil changes no mater what time frame this was. I expressed my frustration yet I get told they will contact Ford and see if they will pay and if so I will be reimbursed. To me this is bad customer service. I should have just been comped this oil change.This is just a tactic to get me to forget about this. I truly believe if I had purchased my vehicle at this dealer or that it was a $50,000 vehicle I would not have been treated this way. More

Excellent advice and service for insurance claim. The insurance claim process was handled expertly. Service advisors explained how the truck might be totaled and what that meant for me. They educate The insurance claim process was handled expertly. Service advisors explained how the truck might be totaled and what that meant for me. They educated me about this process and it was enlightening and helpful. They then took care of all the details and the truck was repaired perfectly and returned to me repaired and clean. Rodent damage can be stinky, so they took care of deodorizing and detailing the interior. Superior advice and service. More

Always excellent service I have always been happy with the service at Wilson Motors. Jeff Heilbrun, the service manager seems always up on what is happening and arranges thor I have always been happy with the service at Wilson Motors. Jeff Heilbrun, the service manager seems always up on what is happening and arranges thorough service. Pricing is fair. More

They went the extra mile They took photos of the side mirror on my F350 and wrote up an explanation of the problem to get the warranty to cover the repair. It saved me over $1 They took photos of the side mirror on my F350 and wrote up an explanation of the problem to get the warranty to cover the repair. It saved me over $1300 so I was quite impressed. I understood that warranty doesn’t often pay for mirror issues because they’re so often broken by parking lot bumps and smashes but mine wasn’t. More

Oil change, tire rotation, recall Very helpful in arranging a date for our oil change, tire rotation and recall. I had a discount for oil change but couldn't get the truck in for the Very helpful in arranging a date for our oil change, tire rotation and recall. I had a discount for oil change but couldn't get the truck in for the oil change before the discount date but they honored the discount. Picked up our Dodge Ram 3500 later in the day and it was washed and cleaned. Highly recommend Wilson Motors for their sales and servicing. More