Wilson Motor Company - Service Center

Very polite and helpful workers It did take them quite a while longer than expected to fix my airbag...but they were very helpful and got what needed to be done, done. :) It did take them quite a while longer than expected to fix my airbag...but they were very helpful and got what needed to be done, done. :) More

Not a good experience 🙁 Serviceman Halverson, said I might need a new engine based on telling him that I took my car into jack’s tire and oil, which he tried to say they put Serviceman Halverson, said I might need a new engine based on telling him that I took my car into jack’s tire and oil, which he tried to say they put too much oil in and it over spilled on the engine..... my car is a 2015 Ford Fusion I don’t plan on getting a new engine any time soon and in the future I WILL NOT take my car to Wilson Motor Ford or I won’t recommend them to anyone either ! More

Service Great service. I brought my truck down for a safety recall and oil changed and they discovered another safety recall. Fixed both recalls, changed the Great service. I brought my truck down for a safety recall and oil changed and they discovered another safety recall. Fixed both recalls, changed the oil and washed the truck. More

Lynette in service is the best. I have worked with several individuals in the service dept over several years. Based on experience, Lynette (spelling may be incorrect) is the only p I have worked with several individuals in the service dept over several years. Based on experience, Lynette (spelling may be incorrect) is the only person in service I will work with. She is knowledgeable and keeps me informed of service progress. I have also had great service from parts department. More

Great service , terrific people, got in and out quickly, personable and happy, friendly staff. Always willing and ready to help. Thanks for all the care they give , terrific people, got in and out quickly, personable and happy, friendly staff. Always willing and ready to help. Thanks for all the care they give More

Recall We had a recall on a new truck and they were able to get the parts and fix it within a weeks time. They also were done servicing the vehicle in the al We had a recall on a new truck and they were able to get the parts and fix it within a weeks time. They also were done servicing the vehicle in the allotted time. More

The best in town Lynette is the best service advisor! We would not take our vehicles to anybody else. She always gets us in when we need a service. Very friendly genu Lynette is the best service advisor! We would not take our vehicles to anybody else. She always gets us in when we need a service. Very friendly genuine person More

Lynette is the only reason to go Lynette is amazing very friendly knowledgeable and willing to go the extra mile. She should be the manager. She actually interacts with the customer. Lynette is amazing very friendly knowledgeable and willing to go the extra mile. She should be the manager. She actually interacts with the customer. Give lynette the ability to make decisions you would not regret it More

Vehicle Service I had no issue with the professionalism and politeness of the service department. However I did feel like I was getting the run around. Dropped a car I had no issue with the professionalism and politeness of the service department. However I did feel like I was getting the run around. Dropped a car off for service and waited on parts for 2 weeks. Checked every other day for updates. After calling the day I was about to purchase aftermarket parts. I was then told that my parts had been there and they were waiting on nuts and bolts that could have been reused. The lack of communication between the parts and service department was frustrating to say the least. Had they communicated that they could have went ahead and worked on it as is, and possibly got me in sooner I probably wouldn't have taken my vehicle elsewhere to get serviced. Overall no personal issues with any employee/department involved. But the situation did leave me disappointed and unfortunately I won't be coming back. More

It is enjoyable dealing with Lynette. Honeknowledgeable.ther Service was completed before the estimated time. Very clean and organized. Service at Wilson is one of the reasons we consider purchases there. Lynet Service was completed before the estimated time. Very clean and organized. Service at Wilson is one of the reasons we consider purchases there. Lynette has always been a great person to deal with. More