Wilson Motor Company - Service Center

Pleasant Lynette was friendly and helpful. I like dealing with her. The repair was completed in the time I was told it would be. I can't comment on the technic Lynette was friendly and helpful. I like dealing with her. The repair was completed in the time I was told it would be. I can't comment on the technician(s); I didn't interact with any of them. I've been driving the vehicle for a few days now, and everything is fine. More

Will to make things right Even though we got Off on the wrong foot Chad was willing to go the extra mile to make things right and after working with him everything has been cor Even though we got Off on the wrong foot Chad was willing to go the extra mile to make things right and after working with him everything has been corrected and things are going great with my vehicle I think you Chad for being so wonderful More

4 point check Everything was amazing and the team was awesome they do fantastic work thanks so much for all of your help from when I purchased the car until now Everything was amazing and the team was awesome they do fantastic work thanks so much for all of your help from when I purchased the car until now More

Oil change They took me right in. I had missed my appointment that was scheduled earlier that day. They were very polite and helpful. Thanks so much ❤️ They took me right in. I had missed my appointment that was scheduled earlier that day. They were very polite and helpful. Thanks so much ❤️ More

Recall fixed/clutch EW issue Fixed gas tank recall issue. Inspection of clutch to be replaced when parts available. Radio/sync system broken-- $1200 to fix ridiculous!! I know p Fixed gas tank recall issue. Inspection of clutch to be replaced when parts available. Radio/sync system broken-- $1200 to fix ridiculous!! I know people with 50 yr old cars and the radio still works . . . What does that say about Ford!! Dealership service Dept was awesome. Kept me informed of what was going on. More

Best service! I needed an oil change before I left out of town. They got me in and out in an hour. I love wielding service, especially Lynette! I needed an oil change before I left out of town. They got me in and out in an hour. I love wielding service, especially Lynette! More

Service Department is excellent! I have brought my car here twice now and have had an excellent experience both times. They began and completed the work on time and pointed out additi I have brought my car here twice now and have had an excellent experience both times. They began and completed the work on time and pointed out additional services that were due on my car without pressure to complete them, just making me aware of the manufacturer’s recommendations. I would recommend Wilson Motors. More

Read the fine print I got 3 recall letters and brought my car into be serviced. The one most visible and pressing to me was 1 month past eligibility even though I brough I got 3 recall letters and brought my car into be serviced. The one most visible and pressing to me was 1 month past eligibility even though I brought it in a week after receiving the notification letter. Super frustrating. More

Great & friendly Service The service rep was very nice and explained everything and kindly answered my questions. They had to keep my car longer than expected, but gave me a r The service rep was very nice and explained everything and kindly answered my questions. They had to keep my car longer than expected, but gave me a ride home and offered to pick me up when it was finished. More

Poor Service I took my truck in for a diagnostic test to find out why the doors wouldn’t lock and to se why it has a harsh downshift. I had an appointment with the I took my truck in for a diagnostic test to find out why the doors wouldn’t lock and to se why it has a harsh downshift. I had an appointment with them and was told it should be about 30 min. I ended up being there for 2 hours. When they they finished they told me the looked at the doors and changed the fuse but didn’t have time to look at the downshifting issue. I was charged for a full diagnostic that came back showing nothing. The doors still don’t lock and they said feel free to bring it back in when the fuse blows again and to run another diagnostic and have the downshifting problem looked at. I know that it is not always and easy fix but I don’t appreciate companies that do sub par work and then over charge you for it. More