Wilson Motor Company - Service Center

Recall fixed/clutch EW issue Fixed gas tank recall issue. Inspection of clutch to be replaced when parts available. Radio/sync system broken-- $1200 to fix ridiculous!! I know p Fixed gas tank recall issue. Inspection of clutch to be replaced when parts available. Radio/sync system broken-- $1200 to fix ridiculous!! I know people with 50 yr old cars and the radio still works . . . What does that say about Ford!! Dealership service Dept was awesome. Kept me informed of what was going on. More

Best service! I needed an oil change before I left out of town. They got me in and out in an hour. I love wielding service, especially Lynette! I needed an oil change before I left out of town. They got me in and out in an hour. I love wielding service, especially Lynette! More

Poor Service I took my truck in for a diagnostic test to find out why the doors wouldn’t lock and to se why it has a harsh downshift. I had an appointment with the I took my truck in for a diagnostic test to find out why the doors wouldn’t lock and to se why it has a harsh downshift. I had an appointment with them and was told it should be about 30 min. I ended up being there for 2 hours. When they they finished they told me the looked at the doors and changed the fuse but didn’t have time to look at the downshifting issue. I was charged for a full diagnostic that came back showing nothing. The doors still don’t lock and they said feel free to bring it back in when the fuse blows again and to run another diagnostic and have the downshifting problem looked at. I know that it is not always and easy fix but I don’t appreciate companies that do sub par work and then over charge you for it. More

The problem was well taken care of. They took care of ordering a new backk passenger handle in the ceiling to help a person get in and out of my car and it was covered by warranty. They took care of ordering a new backk passenger handle in the ceiling to help a person get in and out of my car and it was covered by warranty. More

Oil Change and Detail I came in for an oil change and a detail. I was there for 2.5 hours. They changed my oil but only washed the outside of my car a vacuumed the inside. I came in for an oil change and a detail. I was there for 2.5 hours. They changed my oil but only washed the outside of my car a vacuumed the inside. Nothing else was touched. Why was I there for 2.5 hours?!?! More

Service Department is excellent! I have brought my car here twice now and have had an excellent experience both times. They began and completed the work on time and pointed out additi I have brought my car here twice now and have had an excellent experience both times. They began and completed the work on time and pointed out additional services that were due on my car without pressure to complete them, just making me aware of the manufacturer’s recommendations. I would recommend Wilson Motors. More

Read the fine print I got 3 recall letters and brought my car into be serviced. The one most visible and pressing to me was 1 month past eligibility even though I brough I got 3 recall letters and brought my car into be serviced. The one most visible and pressing to me was 1 month past eligibility even though I brought it in a week after receiving the notification letter. Super frustrating. More

Great & friendly Service The service rep was very nice and explained everything and kindly answered my questions. They had to keep my car longer than expected, but gave me a r The service rep was very nice and explained everything and kindly answered my questions. They had to keep my car longer than expected, but gave me a ride home and offered to pick me up when it was finished. More

Finally Got It I gave a terrible review after making 6 trips to get my car fix. Chad Ricks finally got involved and went above and beyond. Thanks I gave a terrible review after making 6 trips to get my car fix. Chad Ricks finally got involved and went above and beyond. Thanks More

Super fast service When I brought in my 2019 Rogue in for its first service, it was completed so fast I didn't get to finish the last bit of the book I brought with me. When I brought in my 2019 Rogue in for its first service, it was completed so fast I didn't get to finish the last bit of the book I brought with me. Everyone was nice and I was on my way home in no time at all. I finished my book at home. More