Wilson Motor Company - Service Center

Disappointed I brought my truck in due to a check engine light and sudden loss of power while passing someone. I was told that they were unable to find the exact I brought my truck in due to a check engine light and sudden loss of power while passing someone. I was told that they were unable to find the exact cause but found engine had misfired and recommended a tune up. I agreed to the tune up and spent a load of money, check engine light was gone but it seemed that ever since the initial loss of power, the truck just didn’t seem to have its former get up and go. Fast forward to Friday August 2nd. I was coming back from Bear Lake where there is significant climb that required me to pass some slower moving vehicles. Once again, check engine light came on and I had a severe loss of power. Too late to call service since it was Friday night, so I put my truck in the garage until Monday morning. First thing in the morning I called Wilson and after speaking with service, was sent to a “scheduler”. This person informed me that they could look at my truck in a week and a half. Completely unacceptable to not be able to drive my truck for a week and a half for an urgent reoccurring issue. I instead chose to take it to a local mechanic who diagnosed the problem within 2 hrs to be a hole in the seal on a turbo bypass valve. They showed me the defective part. They replaced it and when I drove my truck, it had it’s full power back, like driving a brand new truck! I cant believe the Ford service department failed to catch what a local mechanic caught. I am so happy to have my truck back and I’m much more likely to go to this local mechanic in the future than deal with over priced, long wait, inaccurate diagnostic abilities from the dealer service department. More

2012 FORD RAPTOR SERVICE Very accommodating" friendly service advisor, especially Lynnette. I would recommend this service dept of Wilson Motor for any service need for any ve Very accommodating" friendly service advisor, especially Lynnette. I would recommend this service dept of Wilson Motor for any service need for any vehicle. Keep up the good work., clean and friendly environment. More

QUICK CHECK Wonderful professional and friendly service. When we come up from AZ and I always have my car checked before going home. All of your employees are so Wonderful professional and friendly service. When we come up from AZ and I always have my car checked before going home. All of your employees are so friendly and thorough. Thank you so much for having a wonderful dealership in Logan More

Lynnette is the bomb! Lynnette and her service/mechanic team ALWAYS provide great care! Lynnette is the key reason for servicing our vehicles at Wilson Motor. She accommoda Lynnette and her service/mechanic team ALWAYS provide great care! Lynnette is the key reason for servicing our vehicles at Wilson Motor. She accommodates our schedules, keeps us notified of repair costs and her experience and customer service is invaluable! Our service experience is continually top notch when doing business with Lynnette! Our vehicles are returned washed and in a timely manner. Wilson Motor has a talented, qualified and customer service oriented team. More

Oil change- walk in Very accommodating. Helpful. Even though they were busy they were still able to fit us in and finish fairly quickly. the lady in the service departmen Very accommodating. Helpful. Even though they were busy they were still able to fit us in and finish fairly quickly. the lady in the service department was very helpful and answered all of our questions and concerns. More

Lynnette is great! We have purchased numerous vehicles from Wilson. One of the primary reasons is the service that we receive from Lynnette! She is always willing to ans We have purchased numerous vehicles from Wilson. One of the primary reasons is the service that we receive from Lynnette! She is always willing to answer questions and provide answers! Lynnette is a great asset to Wilson Motor, as long as she is there, we will keep coming back! More

Oil change Lynette does an amazing job, very good customer service. I will come back again. I would suggest telling your service techs to leave radio settings a Lynette does an amazing job, very good customer service. I will come back again. I would suggest telling your service techs to leave radio settings alone. More

Oil Changer I love Wilson Motor! Lynette always takes such great care of us! We will keep coming back for more! Thanks! We buy our cars there because we know that I love Wilson Motor! Lynette always takes such great care of us! We will keep coming back for more! Thanks! We buy our cars there because we know that Lynette and her team will service us well! More