Wilson Motor Company - Service Center

Good People Good follow through, attention to detail. Love the look and convenience of the new Express Service. People were friendly and spent the time needed to Good follow through, attention to detail. Love the look and convenience of the new Express Service. People were friendly and spent the time needed to understand my needs. More

Always a wonderful experience I always have a great experience with the service department at Wilson Motor, not only because of the work performed on my vehicle, but also because o I always have a great experience with the service department at Wilson Motor, not only because of the work performed on my vehicle, but also because of the exceptional staff. They are always friendly, attentive, and personal. I truly feel known and appreciated each and every time I am there! More

Friendly, fast and quality work. I made an appointment for a recall repair and regular maintenance. The work was done well within the estimated time. The service representative was fr I made an appointment for a recall repair and regular maintenance. The work was done well within the estimated time. The service representative was friendly and very quick in getting me checked out and on my way. There were no unpleasant surprises or attempts to sell me more than what I needed. I trust Wilson Motor for my car care needs. More

Smooth & hassle free First time using Wilson Ford. Got me in fast and out in an hour and a half. Included full service and software update related to a recall. Very frien First time using Wilson Ford. Got me in fast and out in an hour and a half. Included full service and software update related to a recall. Very friendly advisor and knowledgeable and thorough questions. Would use again More

Friendly and knowledgeable, but too long of a wait! The staff I worked with was friendly and knowledgeable. I took my vehicle to them when the power steering failed. I dropped it off at their shop on th The staff I worked with was friendly and knowledgeable. I took my vehicle to them when the power steering failed. I dropped it off at their shop on the 24th of July. The earliest they could schedule it to look at it was Aug 5th. They did work it in on Aug 2nd and called me 3 days earlier than they originally committed, which was appreciated. When they called with the estimate, they couldn't schedule it to begin work on the repair until Aug 19th! This is my family vehicle and isn't really drivable until repaired. I was very disappointed in the wait. Again, knowledgeable and friendly, but a month to complete a repair is WAY too long! They need more mechanics and/or bays if they are that busy. Maybe offer some overtime until they are back on top of their schedule. I ended up calling Young Ford in Brigham City on the 5th of Aug and they were able to get my vehicle in the next day for repair. I wouldn't hesitate to take my vehicle to them again, other than repairs typically are more costly at a dealership, as long as I could get my vehicle in and back in a timely fashion. More

Worst customer service ever I took my truck in for a factory recall nothing got done was never brought to my attention that there was a mileage cap on the recall which I think i I took my truck in for a factory recall nothing got done was never brought to my attention that there was a mileage cap on the recall which I think is xx the service writer was a complete xxxxxxx not understanding the situation I asked for clarification on why and what and I ended up paying a diagnostic fee which I thought was ridiculous because I took the truck in for a factory xxxxing recall I will never ever use you guys I will never recommend you guys and I am in the market for a brand new Ford I will gladly drive to Brigham to buy More

AWESOME Experience Great employees. Great service. Great atmosphere. There was a short wait and a free service where Mitch explained everything I needed to know about my Great employees. Great service. Great atmosphere. There was a short wait and a free service where Mitch explained everything I needed to know about my car. I know nothing about cars, and I didn't feel judged at all. Definitely would go back next time I have any issues with my Ford Escape! I would recommend calling to make an appointment so they can tell you exactly what you should do before arriving (i.e. make sure you are a quarter or lower with gas when checking possible leak in fuel tank). More

Lanette is AWESOME Lanette is amazing. Her knowledge and professionalism main reason why I take my vehicles to the dealership. She communicates and keeps you up to date. Lanette is amazing. Her knowledge and professionalism main reason why I take my vehicles to the dealership. She communicates and keeps you up to date. Thank you. More

Excellent Customer Service on this Visit Wilson went beyond expectations in making sure that our vehicle was serviced properly. They communicated the problems, offered their suggestions for r Wilson went beyond expectations in making sure that our vehicle was serviced properly. They communicated the problems, offered their suggestions for repairs, and kept us up-to-date as to the work in progress. More