Wilson County Motors Chevrolet Buick GMC

Always used Wilson Co morning. Last oil change they didn't tighten oil filter leaked oil every where carried it back yesterday for another oil and tire rotation got it home all tir Last oil change they didn't tighten oil filter leaked oil every where carried it back yesterday for another oil and tire rotation got it home all tires down to 25 lbs of air pressure and 1 valve stem leaking very upset over all this been dealing with them since 2007 More

My check engine light came on November 1st, 2021, took my car to the only place that I trusted, which is Wilson Co. Motors. They installed a SL-N-Cover and R&R Valve Cover. Check engine light came back on No car to the only place that I trusted, which is Wilson Co. Motors. They installed a SL-N-Cover and R&R Valve Cover. Check engine light came back on November 30th, 2021, took my car back to Wilson Co. Motors, this time they said I needed a SL-N-Valve, R&R Purge Valve. My check engine light came back on in late December. Wilson Co. Motors could not get my car in for at least a week. I was able to get an appointment with a different company. It was actually needing an Intake Manifold and a PCV Pipe that had been duct tape from the service dept at Wilson Co. Motors. I contacted the owner of Wilson Co. Motors, who requested that I email a picture of the part and he would look into it and get back to me. I emailed the picture and a few days later the shop foreman contacted me and said that the service tech had duct taped the part to save me money. I received a check in the yesterday for $120.98. I was not looking to save money; I was looking to have my car fixed right. I spent $1,559.32 within two months because of duct tape! I have lost my trust in the service dept at the dealership. More

Called Wilson County Motors last week and set up an appointment to get the radio in my truck worked on. It has been going crazy for 3 to 4 months now, changing channels on it own and flipping my dash s appointment to get the radio in my truck worked on. It has been going crazy for 3 to 4 months now, changing channels on it own and flipping my dash speedometer around. I was also getting my oil changed. They set me up an appointment and told me that we've had this issue several times on similar vehicles and could get me in and out in an hour or so on my appointment date. I said great lets set it up. Fast forward to the day of appointment. I take off work early drive 30 minutes to Wilson County Motors. Turn my truck over to them, set for an hour in the waiting room looking at my truck still sitting in the drop off bay. Finally someone comes to see me and and asked what is it we can help you with today. I said I had an appointment an hour ago to get the radio worked on and my oil changed. They said well our technicians can't get to your radio today but we can still change your oil. At this time I'm pissed because I was instructed over the phone that this would be fixed today. I had taken off work drove to Lebanon and set for an hour already. Well I tell them to go ahead and change the oil and I will set another appointment for the radio. They Finally take my truck to the back parking lot. I sit back down and wait for the oil change. I set another hour getting madder and madder, looking at my truck setting in the back parking lot. I finally tell them to return my truck to me and I will take my business elsewhere. Wilson County Chevrolet is absolutely ridiculous and unacceptable. I am now setting at Valvoline getting my oil changed in 15 minutes. More

This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

Do not trust them you will not get an option answer on a phone call. They will give you a different story versus what is online. This is the third time trying to purchase a vehicle from them. If you choose phone call. They will give you a different story versus what is online. This is the third time trying to purchase a vehicle from them. If you choose to go there buy or beware... More