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Wilson County Hyundai - Service Center

Lebanon, TN

3.4
32 Reviews

32 Reviews of Wilson County Hyundai - Service Center

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August 03, 2017

RECALL Took in for two recalls on my Santa Fe engine inspection and secondary hood latch cable replacement.Told the person that took my keys no oil change. More

by SAMMOBIL 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Jackson
Aug 03, 2017 -

Wilson County Hyundai responded

I do recognize that we had a communication error and I take full responsibility for my staff. However, it is a mixed message at best to say you don't need an oil change but you do want the recall campaign done on the vehicle. Recall Campaign 162 requires that we remove and replace the oil in your vehicle as a step in the process (at no cost to you). Hyundai will not count the recall as done (which I understand is the reason you were here today) if this step is not completed. It is a misstatement to say it is the "wrong oil". We actually put in the factory recommended oil under the Hyundai Oil Program. When I personally called you, I agreed to pay you back for the $77.69 you paid at Walmart for an oil change on 7/27 because we mis understood your instructions. Additionally, I offered to send you at no charge a new Hyundai filter so you can put a factory part back in the engine. It is mildly frustrating that you would publicly berate us after the Service Manager and Owner apologized, took full responsibility and paid you for the mis understanding. I am going to send the check and filter because I told you I would. I hope you will keep your word and take your vehicles elsewhere in the future.

Aug 03, 2017 -

SAMMOBIL 1 responded

I gave a honest review this honest review was given before I talked to you.Sounds like to me you are publicly berating a loyal customer just because a honest review is not to your liking.I will take my Hyundai to Cool Springs.

May 26, 2016

GREAT SERVICE THE LADIES ON THE FRONT DESK MADE ME FILL WELCOME. THEY SEEMED TO CARE THAT I GOT THE BEST OF SERVICE ON MY CAR WITH OUT SPENDING TOO MUCH FOR THINGS More

by T.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MEGAN AND AMINAH ON SERVICE DESK., Randy Jackson
April 10, 2016

SERVICE TO CAR I would like to thank Randy Jackson and Aminah Alhassan for the service they have provided to my car. "You always give me such exceptional service wh More

by th
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Jackson
March 28, 2016

watch your back my wife bought a 2013 Genesis Coup in 2012 and we got every protection plan and add on that the dealer wanted us to get. she wanted a car that she did More

by lordelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 28, 2016 -

Wilson County Hyundai responded

I am sorry you are unhappy that the sealant company does not provide a rental vehicle during the repair they are providing at a third party body shop. We strive to provide great customer service before and after the sale as does Hyundai with America's Best Warranty. If the car were in our shop and we were taking three weeks to repair, a rental car would be provided by Hyundai under the terms of the warranty. In this case, we are being asked to pay for a rental car for a third party shop which is unaffiliated with us in any way on a repair that is not related to the Hyundai warranty.

March 23, 2016

they give excellent service & are friendly I take my ford ranger truck and my Nissan maxima there to the service dpt & I receive excellent service for oil changes or vehicle repairs to either More

by TRH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aminah, Randy Jackson
February 21, 2016

Second To None I have been bringing my cars to WCH to be serviced for many years now and have enjoyed the peace of mind that comes from knowing that my car is being More

by Happy Hyundai Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Reese, Randy Jackson
March 16, 2015

"Only at Wilson County Hyundai" Stopping to make an appointment for our first service, our car was serviced right on the spot! How often would that EVER happen ! Kudos everyone!! More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Jackson
July 26, 2013

Phenomenal service department. For routine maintenance type issues or something more significant, they are on top of it. Extremely professional in every regard. 37 months into Hyundai ownership and this More

by Sula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shasha, Randy Jackson
February 14, 2013

We have just moved to Lebanon from Central FL. We have used this dealership several times lately for our Hyundai and our Nissan. We have been treated with the friendliest of care and excellent service. Th More

by sbjosey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
customer service young lady in the service dept
January 26, 2013

I just bought my third Hyundai. I have been bringing Hyundai #2 into the Wilson County service department for almost three years now. I have always said that at bad or dishonest mechanic can really wre More

by RobynatWilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Reese; Sasha Bennett, Randy Jackson