Wilson County Hyundai - Service Center

This department has declined almost as far as it can go with the employment of front-facing employees who have no business dealing with the public. I purchased my 2015 Sonata Sport from WCH. I have used with the employment of front-facing employees who have no business dealing with the public. I purchased my 2015 Sonata Sport from WCH. I have used WCH as my service center for most of the years since that purchase. The morning of my 8 AM routine maintenance appointment, I was first in line to report & check in. Ryan was the check-in staffer--pleasant and welcoming. After over an hour waiting for my vehicle, I stepped into the service department to enquire about the progress of my service (formerly, the wait for service was not so protracted). I was then forced to interact with Ms. Destiny Davis--a human who appears to despise other humans; at least her behavior toward this customer indicated that attitude. Ms. Destiny Davis' demeanor immediately exuded extreme dislike for this customer--it radiated off of her and right to me--the only person in front of her as she referred to me in 3rd person. Ms. Destiny Davis maintained her rude, ungracious, smile-free behavior as she concluded my transaction by attempting to overcharge me for services rendered. Ms. Destiny Davis refused to look at me during the entire completion process which required some verbal communication as I asked about specific items on my invoice. Perhaps Ms. Destiny Davis is related to the owners of WCH, which explains her employment there. I will not return to WCH for the routine maintenance of my Hyundai. If I purchase another Hyundai, it will not be at WCH. Sadly, Ms. Destiny Davis is the reason I will now take my business to ANY OTHER Hyundai Service Center. When WCH informs me that Ms. Destiny Davis is no longer employed as customer service personnel, I could return; but that option is highly doubtful. More

Parts department amazing. Sales decent, service poorly staffed been dealing with service repair issue for more then 6 months and it's warranty work. Service department is not Sales decent, service poorly staffed been dealing with service repair issue for more then 6 months and it's warranty work. Service department is not equipped to service vehicles they sell. They don't follow up with customer or return calls when they say they will. More

I have been using this shop for many years. I won’t take my car anywhere else. I always encourage others to use this shop as well. The Service Manager, Randy Jackson, is a rare gem and an honest and highl my car anywhere else. I always encourage others to use this shop as well. The Service Manager, Randy Jackson, is a rare gem and an honest and highly knowledgeable man; a combination that’s hard to find. No matter how busy the shop is Randy always takes the time to greet me and personally thank me for my business. In my latest visit Service Advisor Hunter Boyer promptly greeted me with a great smile and upbeat attitude. Advisor Mamie Sells was also instrumental in my service and was very friendly as always and answered my questions. The service was fast and thorough as usual and Hunter went over everything with me in detail at the end. It’s hard to put into words the quality of this shop and the peace of mind they bring. I recently started a new job and there is Hyundai dealer within two mile of my work and Wilson Country Hyundai is over 30 miles away. Due to the extremely close proximity and for the sake of time I can’t believe it but was actually considering going to the other shop just for oil changes. When I called for the appointment the Service Manager there answered and right off the bat there was an issue with scheduling (a problem I never have with Wilson County) and I didn’t appreciate his attitude and did not feel comfortable taking my car there. I would rather make the long drive to Wilson County. Wilson County Hyundai Service is the best!!!! More

Excellent sales, service, quality and management Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This typ Superior in customer service, quality and overall professionalism! I recommend Wilson County Hyundai to anyone looking to purchase a vehicle! This type of dealership seems to be more and more rare and one that I certainly desire and want to reward! More

Great experience I walked into the dealership as a service customer. I had been having my 2012 Hyundai Sonata serviced there for years; the service was always great a I walked into the dealership as a service customer. I had been having my 2012 Hyundai Sonata serviced there for years; the service was always great and reasonably priced. While waiting on an oil change, I wandered through the lot outside looking at prices while engaging in a business call. My Sonata had over 241,000 mile on it with no serious repairs and it was time to begin looking. The problem was that I had bad credit and had no plans to purchase right away - didn't even know if I could get a car loan. Sales associate Rob Crockett came out to the lot and waited for me to finish my call. He asked if he could help me and I explained my situation and that I used my car to make a living. I told him I loved my Sonata and would buy another 2012 if they had one on the lot! Long story short, Rob and Wayne, a financial/contract guy, at Wilson County Hyundai presented me with a price on a 2019 that I could not refuse, assuming that I could get a loan! After crossing that hurdle, I drove away in my new, beautiful, reliable, 2019 Hyundai Sonata at an awesome price with a very reasonable monthly payment, an excellent vehicle and what I already knew would be consistent, reliable, affordable service in the years to come. More

Fantastic I was in a tough spot with my old car going out on me out of nowhere, Bobby done a wonderful job making sure I found the perfect new fit for me and my I was in a tough spot with my old car going out on me out of nowhere, Bobby done a wonderful job making sure I found the perfect new fit for me and my daughter, had a new car within a week and I couldn't have asked for better help. More

best service and friendly folks who care that you are happy. Suggested things for me that I did not think about. You can tell that Randy Jackson runs a great ship. I was told to wait awhile before buying tires Suggested things for me that I did not think about. You can tell that Randy Jackson runs a great ship. I was told to wait awhile before buying tires because they still had mileage left. Never tried to over sell me. Just help. I will always go back because I trust them. More

Great customer service They go out of their way to make the customer happy. The wait time is short and the work is excellent. I go out of my way to use this service departme They go out of their way to make the customer happy. The wait time is short and the work is excellent. I go out of my way to use this service department More

First Class Service A unique problem, but solved quickly with skilled talent and willingness to do research. Could not ask for better experience from the service manager A unique problem, but solved quickly with skilled talent and willingness to do research. Could not ask for better experience from the service manager to the mechanic. Thanks More