Wilson County Hyundai - Service Center

My brother, who is partially disabled, has taken his 2018 Hyundai, to Wilson County Hyundai for repeated engine issues. Every time they charge another $185 for a diagnostic fee and then $185 per hour for lab Hyundai, to Wilson County Hyundai for repeated engine issues. Every time they charge another $185 for a diagnostic fee and then $185 per hour for labor. A few weeks ago he took it in due to engine issues and was charged over $500 for a $35 part and 1/2 hour of labor. When I went back with him to question the charge, the service person said that was their policy. To charge a diagnostic fee every visit, $ 50 shop charge and $185/hr. for labor. I asked how they sleep at night charging someone over $500 for a $35 part and 1/2 hour of labor. No response. In the past 6 months, my brother has spent almost $2k in engine repairs and the car still burns oil. My brother has been a loyal Hyundai customer for 18 years and they do not care. I emailed the owner, Paine Bone, and never even got a response. Needless to say, we will never set foot in a Hyundai dealership again. We went last week and bought my brother a 2025 Toyota Corolla. Stay clear of Hyundai and this dealership as they are crooks! More

I recently got my car serviced for the first time at Wilson County Hyundai & received excellent service by Jamaul. I appreciated the prompt & quick service provided. Wilson County Hyundai & received excellent service by Jamaul. I appreciated the prompt & quick service provided. More

I am getting bounced around from scheduler to a service to parts. Now I'm calling back and only getting leave a message. After the operator answers, this is a terrible. Very frustrating thing. I am having to parts. Now I'm calling back and only getting leave a message. After the operator answers, this is a terrible. Very frustrating thing. I am having to go through with this dealership. More

Phillip in service department very helpful and knowledgeable with my service request. Parts ordered and installed promptly and courtisly. knowledgeable with my service request. Parts ordered and installed promptly and courtisly. More

I have purchased a Sonata and now own a Tucson. The sales personnel are great to work with but the service area is over the top due to the manager Randy Jackson who gets things done. Thank you, Ran The sales personnel are great to work with but the service area is over the top due to the manager Randy Jackson who gets things done. Thank you, Randy! More

Always great whenever I go there. Just recently went and had my car serviced and it was done in a timely manner and attitudes were great. Just recently went and had my car serviced and it was done in a timely manner and attitudes were great. More

Hyundai has always been terrific! I had some issues last time I was in but, Randy Jackson called me and is helping me with this problem. Randy is ALWAYS ready to solve a problem in a I had some issues last time I was in but, Randy Jackson called me and is helping me with this problem. Randy is ALWAYS ready to solve a problem in a very nice way. My husband even took his Toyota there because Hyundai service department was great due to Randy being so helpful! It is a great car with a great service department!! More

I had some issues with the service department that left me feeling very angry. When I reached out to the service manager Randy Jackson, he went above and beyond to rectify the situation. Randy ensured I me feeling very angry. When I reached out to the service manager Randy Jackson, he went above and beyond to rectify the situation. Randy ensured I understood the exactly what the issue was. He apologized and took ownership of the situation that was caused by a former employee and he assured me that he would do everything to make the situation right. Randy was great and restored my respect for this dealership. I greatly appreciate his service and dedication! I recommend this dealership because of his commitment and outstanding professionalism. More

I can't say enough positive things about Wilson County Hyundai's service department, headed by Service Manager Randy Jackson. Even while the dealership is undergoing a major renovation, pushing the servic Hyundai's service department, headed by Service Manager Randy Jackson. Even while the dealership is undergoing a major renovation, pushing the service department out to a framed tent for the service advisors to work from, and temporary waiting area for service customers, the service provided is still top notch! Professional, friendly, knowledgeable. The service advisors listen carefully to what the car needs to have serviced. Randy is frequently available and jumps right in to answer any questions I have. The techs perform their duties efficiently, making note of anything they find that might need further attention. Randy goes above and beyond to make sure my car is taken care of completely. I have been a Hyundai customer at this dealership for over 15 years and will continue to buy from them and get all my service done with them. They are the BEST! More

My car was held from October 30 until December 8 to complete 4 recalls. When I attempted to make inquiries it was very difficult to even get through to anyone and when I did I was given conflicting exc complete 4 recalls. When I attempted to make inquiries it was very difficult to even get through to anyone and when I did I was given conflicting excuses. I would list all the excuses but that would make for a long review. I even tried calling the corporate customer service number and received essentially the same treatment. Hyundai could care less about their customers! This is the first and last Hyundai I will ever own! P.S. I would sell it but my conscience just won’t allow me to dump it on someone else. More