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Wills Toyota
Twin Falls, ID
175 Reviews
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Showing 175 reviews
April 14, 2022
DO NOT WORK WITH THEM IF YOU HAVE A TRADE. THEY WILL SNEAK IN A LOWBALL, SHOW NO CONCERN, AND IGNORE YOU. I would not recommend this dealership especially if they have a trade. This is q THEY WILL SNEAK IN A LOWBALL, SHOW NO CONCERN, AND IGNORE YOU. I would not recommend this dealership especially if they have a trade. This is quite possibly the worst experience I have had in many transactions. The salesman appraised my car "without opening my email" that had the description of vehicle, Vin#, and pictures.... Gave me a great appraisal , strung me along for 1 month then the day before decided to deduct value from my trade for $1200 on previously disclosed but "unseen issues" That he missed in the only email he could have used to appraise the vehicle. This would not have been disclosed before a 4 hour round trip drive had I not pushed for the further agreement on terms. It would have been a nice surprise for sure. I tried to work with the Sales manager Steve and meet somewhat in the middle. He had no empathy or concern and would not even acknowledge the mistake was theirs. He didnt even fake it. Just did not care and constantly talked over me. I requested a Call from the GM who declined and instead took 20+ minutes to type an email. He feigned concern, didnt reply, and had his salesman deny sale over text. Unprofessional!! I normally would not write a negative review. As a business owner myself I prefer to inform and work it out with the owners and managers of the facility. These have proven absolutely unapologetically unconcerned with integrity and customer service. BUYER BEWARE More
by tim.r.jolicoeur
Employees Worked With
Dean, Steve, Reji and Hank
December 02, 2021
Wills Toyota is the only place to buy a car !! We have purchased 3 cars from them over the last 30 yrs, knowing we where always getting a dependable vehicle & have, everytime ! They pay attention to detai purchased 3 cars from them over the last 30 yrs, knowing we where always getting a dependable vehicle & have, everytime ! They pay attention to detail from sales to service & they care about you..the customer. We had an awesome salesman in "Casey Hoobery". Very knowable about the technology & the in's/out's of the vehicle we where interested in. Very polite, very enjoyable to be around, answered all our questions & is still following up with us, after the sale. He was very patient about explaining anything we where not familiar with. We felt as tho we had made a new friend by the end of the transaction. So if you are looking to buy a new or pre-owned vehicle call "Casey Hoobery" at Wills Toyota, he is a good guy & not the type of Car Salesman we all dread, he will do all he can to help you out......THANKS CASEY More
by Barb
Employees Worked With
Casey (Sales), Casey (Service), Guillermo (Finance)
September 20, 2021
I've been in the market for a new 2021 Toyota 4runner TRD PRO, most dealers around where I live (Reno,NV.) are way over market value, or are already sold. I been searching for about a month and came across W PRO, most dealers around where I live (Reno,NV.) are way over market value, or are already sold. I been searching for about a month and came across WILLS Toyota in Idaho. Wills had the vehicle I been searching for and it was fairly priced. I spoke to Zach and Dean, they are friendly, and professional. They helped me secure the TRD Pro over the phone. I made a trip to Idaho to make the purchase upon arriving Mr. Chad Klemann already knew who I was and gave my family a warm welcome. Mr. Chad showed us the vehicle and I was very impressed over all with the whole purchase. Chad,Zach,and Dean are top class guys. We were not hassled, nor pressured to buy something we didn't want. The 6 hour trip to Idaho was well worth it, I was able to buy my Dream rig without the stress. If you live by Wills Toyota or the next state over, these guys are worth a trip to. I'll probably buy another car in 2yrs., I'll be making a trip to Idaho again. Thank you Chad for all the help. More
by fz07isidro
Employees Worked With
Chad Klemann, Zach, Dean.
September 04, 2021
Nate your sells man was very good. Fast at getting us un a vehicle thanks. Guillermo your financial guy was very funny and got us a good deal thank you very much. a vehicle thanks. Guillermo your financial guy was very funny and got us a good deal thank you very much. More
by billreidelkkiller444
Employees Worked With
Nate and Guillermo
June 10, 2021
Wills Motor dealers are the best. Jacob Dixon, sales professional, just spent an hour with us, orienting us to our new car. He's terrific! Because of Covid we did not have an orientation, Jacob was v professional, just spent an hour with us, orienting us to our new car. He's terrific! Because of Covid we did not have an orientation, Jacob was very thorough, taking his time, repeating things that I didn't understand the first go-around. He went over and beyond my expectations. He even helped me program my home garage door opener by sending me a U-tube instruction video. Jacob did all of this,, and he didn't even sell us the car last March Go to Wills Motor and request to see Jacob, he is the best! More
by Claudeen
Employees Worked With
Jacob Dixon
May 04, 2021
Miguel was terrific to work with. No pressure just helpful. We love our new car! We would recommend Wills to anyone who is looking for a new or pre owned car. helpful. We love our new car! We would recommend Wills to anyone who is looking for a new or pre owned car. More
by elgeej
Employees Worked With
Miguel and Jerry
April 30, 2021
I recently purchased a 4Runner from wills Toyota. Our sales representative was Rick and Scott helped us with the financing piece. The entire team took excellent care of us from start to finish. I drove f sales representative was Rick and Scott helped us with the financing piece. The entire team took excellent care of us from start to finish. I drove from out of state to work with Rick and Wills Toyota. They have quality inventory and an excellent reputation. It is a family owned business that has been in place for generations. They treat everyone like a VIP and provide a luxurious experience no matter what your price point. After working with them, I can see why they have been in business for so long and have such excellent reviews. People come from all over the country to purchase vehicles from them. The car I purchased from them was used… A couple of years old and only had one owner. The original owner also purchased the vehicle from Wills Toyota. Wills Toyota went above and beyond by providing me with the entire service history of the vehicle. I knew I was getting a quality item and that the entire team was totally transparent. They were honest, ethical, reasonably priced, and provided the best car buying experience! If you are looking for a team of professionals who will take excellent care of you and provide only quality product, I highly suggest working with Rick, Scott and all of the Wills Toyota team. More
by evaranakis
Employees Worked With
Rick
March 31, 2021
Our Sales Professional was Barry Mercer. He was personable and made us feel comfortable. He answered all our questions, and brought up the things we had not considered. He had a great sense of hum personable and made us feel comfortable. He answered all our questions, and brought up the things we had not considered. He had a great sense of humor too! We were impressed with all the people we had the opportunity to meet. I wanted to try a couple other dealerships, but we were sold 5 minutes into our visit at Wills. We highly recommend Wills Toyota. More
by Georgia
Employees Worked With
Barry Mercer
March 15, 2021
It was the best experience I have ever had buying a car. Don Kerr, the salesman, was very friendly and attentive and listened to my situation and went out of his way to help me. He provided all the informa Don Kerr, the salesman, was very friendly and attentive and listened to my situation and went out of his way to help me. He provided all the information I needed and made the whole event great. There was no stress or pushy salesmen intimidating me. Will definitely see Don again if I ever need another car. In addition to Don, Dean was helpful and referred me to Don, which I appreciated. In addition, Guillermo, was friendly and made the loan process easy as well. More
by BooBoo
Employees Worked With
Don Kerr, Dean Montoya, Guillermo
February 05, 2021
I bought from out of state/online and the process was quick and easy. I was picked up from the airport and had a nice drive home. Thanks to Zach, Guillermo and Jake. quick and easy. I was picked up from the airport and had a nice drive home. Thanks to Zach, Guillermo and Jake. More
by wavslide
Employees Worked With
Zach, Guillermo and Jake
