Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wills Toyota
Twin Falls, ID
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 176 reviews
December 21, 2024
Jake Dixon was phenomenal! He worked with me on everything that I wanted and was so patient. After the purchase was made he even went as far as driving my new car to the place He worked with me on everything that I wanted and was so patient. After the purchase was made he even went as far as driving my new car to the place I had to drop off my rental. Definitely the best experience I have had buying a car. Thank you Wills Toyota! More
by Karley
Employees Worked With
Jacob Dixon
August 09, 2024
Tried to charge me $2,000 over MSRP as a “market adjustment” No other dealers I contacted about ordering this same vehicle even mentioned this. Salesman Jeremy was condescending on the phone and tol adjustment” No other dealers I contacted about ordering this same vehicle even mentioned this. Salesman Jeremy was condescending on the phone and told me “they only like to sell to locals” (I live 2 hrs away) so that the people they sell to bring their cars in to their dealership for service. Feel like they tried to rip me off because I’m female. The other reviews probably had no idea they were getting ripped off. Disgusting More
by Chris H
Employees Worked With
Jeremy
May 26, 2024
Every person we encountered was friendly and ready to help us with our questions, before, during, and after the purchasing of our new vehicle. I even went by the following day and an employee helped me i help us with our questions, before, during, and after the purchasing of our new vehicle. I even went by the following day and an employee helped me immediately with my questions. More
by ltrainor3677
Employees Worked With
Don Meyers
April 25, 2023
We walked in not sure if we would be able to buy a car in the short time frame we had. Casey was great. He help us get a car in a couple of weeks and then spent the time we needed helping us understand the the short time frame we had. Casey was great. He help us get a car in a couple of weeks and then spent the time we needed helping us understand the technology this new car had. More
by Kerrie Obray
Employees Worked With
Casey Hoobery
April 01, 2023
Jacob Dixon was amazing . .. Highly recommend Will's Toyota and Jacob for all of your vehicle needs! I was totally impressed with the service and commitment at this dealership .. Highly recommend Will's Toyota and Jacob for all of your vehicle needs! I was totally impressed with the service and commitment at this dealership! More
by jamiepbd
Employees Worked With
Jake Dixon
January 02, 2023
I came in to inquire about trading in my Tacoma and ordering a new Tacoma. The GM/VP Hank simply ignored me 25 minutes went by and I asked the salesperson what is going on, he came back and said Hank i ordering a new Tacoma. The GM/VP Hank simply ignored me 25 minutes went by and I asked the salesperson what is going on, he came back and said Hank is not interested in your Tacoma as a trade but will sell you a new one. I asked please have Hank come out here and talk to me, I was informed Hank could not be bothered and simply ignored me until I left. I originally purchased my Tacoma there and have had it serviced at Wills from day 1. What a smug, arrogant, immature, person running the dealership. I feel sorry for the employees. If this is how he treats a valued customer I can only imagine how he treats his employee's. Also just last week I had my Tacoma serviced for my cruise control, and the oil changed, I purposely kept my wheel lock locked up in my glove compartment with the key in my possession. When I was paying for the service I was told that they had rotated my tires, I thought really I have the wheel lock tool locked up, do they always tell you things they do they they do not do. In fact they told me they updated my transmission, and I said to myself really did they, they did not fix my original cruise control problem which my Tacoma was brought in for, did they update my transmission just like they rotated my tires??? Makes you question their honesty??? More
by evillgeniuz
Employees Worked With
Miguel
December 08, 2022
Absolutely terrible, the most heartless people I’ve ever dealt with. Jake our salesman was so unhelpful and had no interest in helping us. Back story- we bought a used 2010 dodge and were happy for about 2 dealt with. Jake our salesman was so unhelpful and had no interest in helping us. Back story- we bought a used 2010 dodge and were happy for about 2 weeks, 14 days with the truck. Then it wouldn’t start , wouldn’t turn over nothing. Of course they wanted no part in that and Jake gave us the excuses that it’s not their problem to fix. So we had to go through a local shop. 1,000 for a new PCM. Well fast forward to a few small problems we fixed and now we have a new problem that should have been 100% the dealerships problem to fix. Our fob works but the key to manually unlock the door is not cut for this vehicle. My truck has no battery and will not unlock with the fob. Jake made it clear that it was my responsibility to pay to get it cut because I drove off the lot. I highly recommend somewhere else with more generous people. I will be letting my friends and family know about my experience More
by Brandon carr
Employees Worked With
Jake
June 30, 2022
I just bought a brand new RAV 4 at Wills Toyota in Twin Falls today. The salesman who helped me was Miguel Lara. He was very knowledgeable about Toyota vehicles and was a great help to me. There were no qu Falls today. The salesman who helped me was Miguel Lara. He was very knowledgeable about Toyota vehicles and was a great help to me. There were no questions he could not answer. This young man is an excellent salesman. Thank you Miguel and thank you Wills Toyota. More
by bthed1956
Employees Worked With
Miguel, Scott.
June 21, 2022
It was great. Casey was great spent a lot of time with my daughter and I. Then I brought my husband back and he spent more time with us. Everyone there was great , Casey was great spent a lot of time with my daughter and I. Then I brought my husband back and he spent more time with us. Everyone there was great , we got to visit the whole dealer ship. Thank you. More
by Charlotte
Employees Worked With
Casey Hoobery
