Willowbrook Ford

Found a perfect car thanks to Andy Ricci & Willowbrook Ford After a stressful morning of finding out I unexpectedly needed a new car, Willowbrook Ford and specifically Andy Ricci came in to save the day. Andy After a stressful morning of finding out I unexpectedly needed a new car, Willowbrook Ford and specifically Andy Ricci came in to save the day. Andy was very helpful and listened to what I was looking for, and helped me find my perfect car. He was honest and upfront about the offer I could get, answered all of my questions (this is the very first brand new car I've ever purchased, so I had several), and put me at ease the whole time. He and staff stayed late that Saturday finishing up my purchase, and as I was leaving with my new, amazing Ford Escape, Andy walked me out and went over a few more things so I was able to get comfortable with my new car. Honestly, I really can't say enough good things about Andy, Tom, and the entire staff who I worked with at Willowbrook Ford. Thank you all so much! More

sleeze central My BF and I were looking to get an F-250 for my Indiana farm. I found a '16 F-250 Platinum while driving by one evening. After looking the vehicle up My BF and I were looking to get an F-250 for my Indiana farm. I found a '16 F-250 Platinum while driving by one evening. After looking the vehicle up on their website, I decided that it was within the perimeters of what I was looking for and the amount of money that I was looking to spend. We called ahead and spoke with Chuck so that they could "dig out" the vehicle from their over crammed lot. Once we arrived, the vehicle was pulled up and ready to go but we were told that we needed to stop by the fuel station to get some diesel so we could test drive the vehicle. Once we had some fuel in the tank, we went on a test drive. Once we returned from the test drive, I wanted to see an out the door price so that I knew how much my check was going to have to be made out for. I should note, upon my arrival to Willowbrook Ford, I mentioned that I would have to move some money and there was no way that I would be able to complete a purchase that day. Once at Chuck's desk, the sleeze began. Once he went up to his manager, we both (my boyfriend and I) got a bad feeling. Upon his return to his desk, we were told the price and the typical "we're losing money at this price" (I was in Ford Sales, I know the tricks) we asked for a little better discount but there wasn't anything more they could do, so I left it at I needed to think about it and see what I wanted to do. The pushy sales tactics began. "what can we do" etc. We were able to leave it at I needed to think about it. Upon returning home, we received a call from Chuck and he asked if there was anything more he could do we asked for a discount again and he said that there was no more for them to give. The next day, I decided to pull the Carfax and see if there were any anomalies that I should be concerned about since they didn't show me one at the dealership and I found that the odometer had been rolled back and majorly. We confronted the dealership about this and they said that it was the wrong carfax and they texted us a photo of the "correct" Carfax but it doesn't match anything that their website shows remotely. we expressed our distaste of this and continued to push us into purchasing their vehicle. we left it at we will not be purchasing their truck. Having worked for Ford, I know that they are not fond of such behavior. I will never return to Willowbrook Ford and hope that others heed my warning and don't enter this store. More

Our new 2017 Ford Edge My wife and I were looking to upgrade her vehicle. She has been very pleased with her Ford Edge as well as the service and the convenience of Willowbr My wife and I were looking to upgrade her vehicle. She has been very pleased with her Ford Edge as well as the service and the convenience of Willowbrook Ford. I had the opportunity to work with Michael Klen. He was very helpful in going thru all of the options for our new vehicle. My wife and I are very pleased with our purchase of a 2017 Ford Edge Titanium. MIchael Klen and Tom Bavone were great to work with. I would recommend Willowbrook Ford and Michael Klen to anyone looking to purchase a Ford Vehicle. More

needed a cargo van for work I didn't know much about the new line of vans that ford is now offering since the previous econoline vans of the 70's. Mike Klen held my hand through I didn't know much about the new line of vans that ford is now offering since the previous econoline vans of the 70's. Mike Klen held my hand through the whole process. we ended up getting a few options that I didn't know existed and ended up getting a very durable Transit 250 that had the bells and whistles that will make those long trips down south enjoyable. we got this whole process with all the specific options done in less than a week. thanks Mike! More

Thank you Michael Klen & Willowbrook Ford! I wanted a new F-150 for the winter and Michael Klen helped me decide on a XLT FX4. I was very specific about what I wanted and he went above and beyo I wanted a new F-150 for the winter and Michael Klen helped me decide on a XLT FX4. I was very specific about what I wanted and he went above and beyond to find my perfect new truck. He even it had it ready for me to pick up on my birthday! How cool is that. A big thanks to Michael Klen and all the guys and gals at Willowbrook Ford. I love my truck. -Joanna from Lisle, IL. More

Oil change led to new car. Waiting for2011 explorer oil change appointment. Looked at an explorer in show room that wife liked, and we're able to work a deal, the rest is histor Waiting for2011 explorer oil change appointment. Looked at an explorer in show room that wife liked, and we're able to work a deal, the rest is history! 2017 explorer platinum is assume!!! More

I bought my last F150 King Ranch from Willowbrook ...no more Love the truck. It's may last becuuse I'm 82 and the truck will out last me! I have been a customer of this delership since it's inception and have be Love the truck. It's may last becuuse I'm 82 and the truck will out last me! I have been a customer of this delership since it's inception and have been treated very well in every department. i was surprised however with my salesman, CHARLES ZABORAC, who eceeded my expectations for a salesmans demeanor and willingness to serve a customer. At age 82 I am a product of an era where the TV didn't even have a "clicker"....so I am not a trechie. The truck is a rolling computer and smarter than I am. Charles spent most of the day going over features and controls making us resonable good "truckers". I was frankly amazed at his willingness and patience in tutoring us. He deserves five stars and your business. Ask for Charles. And, THANKS CHARLES...you are greatly appreciated by us old farts!!! More

Great car, great service! Very pleased with my purchase and experience there. Andy was informative, friendly, and helpful. The buying process was quick and there was less sales Very pleased with my purchase and experience there. Andy was informative, friendly, and helpful. The buying process was quick and there was less salesman bs than other dealers. More

so happy with willowbrook ford just got home with our new 2017 ford escape and couldn't wait to let people know how happy we are. Carlo Buona helped us and explained everything, a just got home with our new 2017 ford escape and couldn't wait to let people know how happy we are. Carlo Buona helped us and explained everything, answered all my questions too. I hope willowbrook knows he's one great person... all the people we talked to were great...keep up the good work Willowbrook Ford.... More

Great Experience with Willowbrook Ford! It was a pleasure buying a new car here. Carlo and Brian were great to work with. I love the service dept from previous experience! It was a pleasure buying a new car here. Carlo and Brian were great to work with. I love the service dept from previous experience! More