Willowbrook Ford

great service appointment Always a good experience in the service department. Matt Hull is a great service writer. Always helpful and personable. Service is done quickly and al Always a good experience in the service department. Matt Hull is a great service writer. Always helpful and personable. Service is done quickly and always right the first time. More

Always a great experience with the service department. Especially with Ben and Jeff McGover who are my service advisor, and are always honest with me. Especially with Ben and Jeff McGover who are my service advisor, and are always honest with me. More

I have been concerned for many months about an engine noise on cold start that was getting gradually worse. I suspected a timing chain tensioner problem that should have been covered by the 10 year/100,0 noise on cold start that was getting gradually worse. I suspected a timing chain tensioner problem that should have been covered by the 10 year/100,000 mile warranty, but I was skeptical that the dealership/manufacturer would honor that warranty. I discussed the problem with the Willowbrook service manager, Ben Nisbet, and played a video recording to him of the startup noise. To my surprise and delight, he agreed that was probably the cause and accepted responsibility for the repair under warranty provided their analysis confirmed my suspicion. He and the service advisor, Luis, treated me respectfully and answered all of my questions. They did not ask me to provide evidence of periodic oil changes, proper maintenance, etc. Their only concern seemed to be my satisfaction. The vehicle was repaired with no dispute and at no cost to me. I am very pleased with their performance. The repair appears to have been effective, no oil leaks, noise absent. Thanks for your excellent service! More

Car Repair We had a car repair done. The service manager at night was Louis. He was the most helpful person I have dealt with in a long time. He explained every We had a car repair done. The service manager at night was Louis. He was the most helpful person I have dealt with in a long time. He explained everything us and was very accommodating to our needs. More

I have purchased three cars from Willow Brook Ford and I have purchased three cars from Willow Brook Ford and Kia. I have always been treated with respect and courtesy not only by the OWNER, GM,SALES STAF I have purchased three cars from Willow Brook Ford and Kia. I have always been treated with respect and courtesy not only by the OWNER, GM,SALES STAFF, SERVICE DEPARTMENT, BODY SHOP AND EVERYONE IN THE ENTIRE DEALERSHIP. ON A SCALE OF ONE TO TEN THEY WOULD BE AT LEAST A FIFTEEN!!! More

Oil change I like it because they can do a multi point inspection on my car and find out things before they become problems on the road and I have a brake down I like it because they can do a multi point inspection on my car and find out things before they become problems on the road and I have a brake down More

prompt courteous service Michelle was the first service person to open the hood of the car to show me the different parts. explained what they were going to do. Had the car Michelle was the first service person to open the hood of the car to show me the different parts. explained what they were going to do. Had the car ready in a reasonable timd More

Always receive fast , thorough, and complete satisfactory service. Service writers are always friendly and courteous and willing to listen to any concerns. Service technicians are thorough and always keep th service. Service writers are always friendly and courteous and willing to listen to any concerns. Service technicians are thorough and always keep the customer informed about things that are found while doing the repair. More

Service on F250 This dealer has been the only once accommodating to the issues on my F250 I just walk in tell them my issues and they handle it. My service adviser Mi This dealer has been the only once accommodating to the issues on my F250 I just walk in tell them my issues and they handle it. My service adviser Michelle is the best she always greets me as soon as I pull in. This is the only dealer I will take my truck to I am super happy with the service and mechanic team More

They did a great job servicing my car. My ford explorers drivers side rear housing needed replacement. They did that and other work that had ti be done. The car runs great! They always d My ford explorers drivers side rear housing needed replacement. They did that and other work that had ti be done. The car runs great! They always do a great job. More