Willowbrook Ford

Very good dealership I made an appointment and they took me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled me right away. Explained what the process was and said if there was anything else that needed attention they would call me. The process was scheduled for a few hours, about 2 hours later they called me and said the car was ready. Every time I take my car for service I receive outstanding service. Willowbrook Ford is the dealership for the western suburbs. More

Went to look at a used truck, it was not at all what was pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact pictured in the ad. When I informed the salesperson, I was told 'it was just a stock image and all dealers do that", um no. I told my initial contact I was interesting in financing because I was concerned the vehicle would have been too old, he could have told me that was the case and spared me the drive. I really dodged a bullet and have no plans to ever return. More

My appointment was for 11:00 AM. I waited for my vehicle. Comfortable waiting room. I believe I was in an out within the hour. vehicle. Comfortable waiting room. I believe I was in an out within the hour. More

Always on time! Friendly staff. Love the massage chair! I have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) have always had great service there. Highly recommended place to buy car (second Kia for me: Kia Forte, Kia Sportage) More

When my edge needs service taking it to Willowbrook ford everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and e everything always gets done on time and by great ford trained mechanics The service writers welcome is always a pleasure to listen to my needs and explain to me what would have to be done to solve any issues I have. More

The dealer did not contact me for my vehicle, I had to constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it wa constantly call them. In the end the had the wrong phone # which I had updated several times and my request was not processed properly. I hope it was taking care of this time. More

Very professional staff and quality work. You feel welcomed when you bring your vehicle in and they know your name. Work was done on time welcomed when you bring your vehicle in and they know your name. Work was done on time More

Service mgr Ben is terrific Windshield cracked on my brand new Telluride a month after I bought it. Kia Corp had sent a letter indicating that windshield cracks were happening a Windshield cracked on my brand new Telluride a month after I bought it. Kia Corp had sent a letter indicating that windshield cracks were happening and that although there isn't a recall, Kia will cover the cost of replacement if it happens. I contacted two Kia dealers near my home (Elmhurst and Naperville) and neither of their service dept. personnel had a clue what I was describing when I told them about the letter from Kia and the case number Kia had created with me. They both insisted that I had to drop off the car and leave it there until they got payment from Kia and only then would they replace the windshield. Thank goodness I next called Willowbrook Kia and Ben (service manager) took my call. He was aware of the windshield issue, immediately ordered my new windshield and called me when it came in a week later. The install was perfect and only took one day. All personnel were very pleasant and friendly and Ben personally made sure everything went smoothly. If we hadn't now moved out of state, I'd never go anywhere else but Willowbrook Kia. More

Had a recall on my Kiá Sorrento made appointment parts on hand was taken care of right away. Was in out fast and reliable service car clean great service on hand was taken care of right away. Was in out fast and reliable service car clean great service More

Excellent customer service I have my maintenance done on my Kia Optima at Willowbrook. This time Ben and Tim handled the call. The customer service was excellent as usual. I I have my maintenance done on my Kia Optima at Willowbrook. This time Ben and Tim handled the call. The customer service was excellent as usual. I plan to buy my next car here. More