Willowbrook Ford

Willowbrook Ford was a nice dealership to do business with, originally I started out at Willowbrook Kia, as I was interested in a Sorrento hybrid, but it was just not the right vehicle for me. When Ford with, originally I started out at Willowbrook Kia, as I was interested in a Sorrento hybrid, but it was just not the right vehicle for me. When Ford announced the Maverick Hybrid, I built one online, entered my ZIP Code and Ford sent me to this dealership. I met with the salesman Steve Spencer, who I can say did an excellent job throughout the process, and placed my order on July 2, 2021. Nine months later, on April 7, I took delivery of my new vehicle. I wish Ford would have delivered the vehicle as promised 90 to 120 days after ordering, but as parts shortages and vehicle restraints developed, the vehicle was delayed over and over again. Throughout the process, my sales person Steve Spencer kept me informed with phone calls and emails. I also called plenty of times, with questions, and I got to know the ladies who answered the phone, and one in particular was Kristy Weber, who was always very polite courteous and helpful. On the day I took delivery, no one was in the business office, and I closed the deal with the sales manager, Tom Bovone, who was very helpful and delivered on everything he promised. He informed me of many different options and respected my decision on everything, I have to say he is a man of his word. The person who deserves the most credit, and probably the best salesman I have dealt with in many years, was Steve Spencer. He kept me informed throughout the entire process, when I called or emailed with a question he didn’t just respond with some answer off the cuff, he would research it and then get back to me in a timely manner with the correct answer. But possibly the best service came when it was time to deliver the vehicle. In recent years, it seems like the salesman doesn’t have any time to deliver the vehicle and explain the options, sometimes they just give you the keys and tell you to read the book, but not Steve, we went outside, thoroughly went over all the controls and he explained to me how all the features worked, A couple days later gave me a call, asked me if I had any questions and told me I can call him anytime, He’d be happy to help. Thanks everyone great job, I’m really enjoying my new Maverick!! More

I took my Ford into my regular mechanic for a check engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Ma engine light. He said it was the catalytic converter and that part is still under factory Ford warranty. I made an appointment at Willowbrook with Matt Hull. Also, I was getting a hum from the rear area and asked Matt to let me know what he thought. My mechanic said it was most likely a wheel bearing noise. They're mechanic Adam E. confirmed that is was a bad converter and they would order one under warranty and also that both rear wheel bearings were going bad and out of warranty. (Has only 51,000 miles) $1030. to repair... I figured they could just do it while the Escape was already there. Okayed repair and I asked him to ask Ford for some $$ help. They shouldn't have gone out this soon. I called my mechanic to tell him and he said "I'm being charged about 100% too much!! Motorcraft factory bearings are $137. each plus a couple hours of labor I was charged $500.) Check the rockauto website for parts price". This is a well established Ford Dealership and should treat their local clientele fairly Instead of gouging us. I know you pay a dealer a little more, but they don't need to RIP US OFF. More

Visited the dealership this morning to try and cancel our reservation for the new 150 lightning. Was told by the salesman and the sales manager they couldn’t help me. That I needed to go to Ford and start th reservation for the new 150 lightning. Was told by the salesman and the sales manager they couldn’t help me. That I needed to go to Ford and start the paperwork there and then Ford would contact the dealership and allow them to refund my money. All in all Willowbrook Ford was absolutely no help whatsoever. More

I contacted the dealership about a 2021 Kia Seltos. I live in Iowa City, and I wasn't going to be able to make it to the Chicago area for a test drive until a few days later. I basically offered to buy live in Iowa City, and I wasn't going to be able to make it to the Chicago area for a test drive until a few days later. I basically offered to buy the vehicle that night from afar, sight-unseen. The online sales rep with whom I'd been communicating just stopped responding to me. Completely baffling. Be aware they won't deliver a vehicle outside a 10-mile radius, and they don't appear to be interested in dealing with customers outside the area, even if you offer to buy it on the spot. More

Extremely unprofessional interactions with the online person. Tone and words were uncalled for and will not be doing any business with them now or ever person. Tone and words were uncalled for and will not be doing any business with them now or ever More

I had a Bronco ordered, and after committing to MSRP, they told me that they are adding $5K because there’s nothing I can do! They said I should be happy it’s not more $. Terrible business people. they told me that they are adding $5K because there’s nothing I can do! They said I should be happy it’s not more $. Terrible business people. More