Willowbrook Ford

Recently purchased a new p/u truck from Willowbrook Ford. The process was easy and very smooth. The team of Andy Ricci and Matt T. were thorough, and professional. The process was easy and very smooth. The team of Andy Ricci and Matt T. were thorough, and professional. More

i would've given no stars but was not an option. i bought a used car and was not allowed to take it home because an indicator light was on. they kept the vehicle to fix the problem. we left very i bought a used car and was not allowed to take it home because an indicator light was on. they kept the vehicle to fix the problem. we left very early the next day, my son had report back to duty at his assigned military instillation so we did not have time to wait for FORD to open to fix the problem they said they did before selling me the car, the light stayed on the whole trip to arizona and is still on. FORD does not want to fix the problem. they also let me drive across country in severely overinflated tires with a dip stick indicating over filled engine oil. as compensation, FORD only wanted to reimburse me for the alignment they let me drive across country without. Do not buy a used vehicle from willowbrook ford. the general manager will lose it with you eventually and tell you, "that's it, take it or leave it, that's all i'm doing". after telling you how much more his football playing son means to him than his problematic daughter. if you are female, may i suggest chevy. More

I recently had an incredibly frustrating experience with Willowbrook Ford. As a previous customer, I expected a seamless process, but instead, I wasted two days with them. After all that time, they informed Willowbrook Ford. As a previous customer, I expected a seamless process, but instead, I wasted two days with them. After all that time, they informed me I couldn’t get a loan. Feeling disappointed, I decided to visit a Jeep dealership near my house, and to my surprise, I was able to get a new Jeep with no issues. It’s clear to me that Willowbrook Ford has a team of dishonest operators. I would not recommend this dealership to anyone. Save your time and go somewhere that values honesty and customer service. More

Had an entirely stress-free and no-bull experience at Willowbrook Ford. I corresponded online with Tracy about a used Cherokee I found online, but due to their location wasn't sure when I'd be able to v Willowbrook Ford. I corresponded online with Tracy about a used Cherokee I found online, but due to their location wasn't sure when I'd be able to visit. Once I had the opportunity, I informed my salesman Brian that my time was limited, and was hoping for a test drive and an estimate as to what my trade-in value and overall cost of the new vehicle would be. I stated the terms and amounts I was willing to accept, and unlike nearly every other dealership I've dealt with, they came back with an offer that fit my parameters. Once we shook on the deal, Matt (finance) got me through the paperwork quickly (while making sure I understood what I was signing). Altogether, it only took about 2-1/2 hours from the time I walked in the door for me to drive off in my new (to me) ride. All dealer sales experiences should be so smooth. More

This dealer get zero star. .... I brought mine 2019 Kia Optima June 2023 and had insurance till August 2023 got letter from state dmv say get insurance or license suspend foun .... I brought mine 2019 Kia Optima June 2023 and had insurance till August 2023 got letter from state dmv say get insurance or license suspend found out insurance dropped on me without knowledge. went through different Insurance dropped and now cannot accept new Policy even tho My car has push start. Insurance still won't accept. I asked willowbrook for the help to get proof that it the push start not key start paper work.... so I can turn to new policy insurance and they go off the point and change subject. I am deaf.... I am still car payment and I did reach my lender and they say go to dealership nobody care to help.... My car sitting in the garage without insurance willowbrook didn't care to help I been reaching manger left message call few time no answer back.. they keep selling those Kia which ever Insurance do not work with those cars. Horrible to commucation with,,, More

I’ve had a lot of bad experiences with their service department. Brought my f150 there once and said my wheel bearing was bad, paid for the 30k tune up because it included a full vehicle inspection and department. Brought my f150 there once and said my wheel bearing was bad, paid for the 30k tune up because it included a full vehicle inspection and specifically said check the wheel bearings. They said they’re all good, went out of town for the weekend, came back and the feeling was worse. Brought the truck back in, 3 days later, now they say oh ya both wheel bearings are shot and they’re covered by the warranty. So did you even do the inspection? Did you not want to do warranty work? What did I pay for if you didn’t look over the truck? Another example- oil change at 38k miles they said my brakes were all in the “yellow zone”, 45k miles “2 in the yellow 2 in the red”, 55k miles “all 4 in the green zone”, 65k “3 in the red, 1 metal on metal completely gone”. So my brakes went from normal wear overtime, to magically becoming brand new, then in 10k miles completely wore out? Sounds like you do a very detailed inspection. One time they took my truck through the car wash and broke my driver side mirror off, made me bring the truck back in a few days cuz they didn’t have a mirror in stock, over an hour wait to install it. The most recent time, got the “works” package, includes a tire rotation per the description. Tires were not rotated, they didn’t even air them up to the correct pressure. Paid for the trans flush, got the service report after and it says the trans fluids are in the “immediate action required” zone. It just seems like everything is done in such a careless manner there that you can’t trust them. How do I know they even do what they say they’re doing If they can’t do the most simple services consistently? Not to mention the fact that everything is over priced. I had a friend bring his truck there 2-3 times over 4-6 weeks complaining about the power steering, they said it’s fine all 3 times. Power steering completely went out 2 weeks later. Brought it back, they said they couldn’t figure it out. He had to tweet at ford and get a special dealer case code and bring it to them for them to take the time to fix it. It was done in 1 day. It’s sad, terrible for fords brand. More

Took our sportage in for an oil change and low tire. Was told it was a nail they plugged it 2 weeks later it's flat. Charged $30 for the plug. questioned them about the recall on the kia sportage was to Was told it was a nail they plugged it 2 weeks later it's flat. Charged $30 for the plug. questioned them about the recall on the kia sportage was told there wasnt any even tho we have the papers. Paid for rotation of tires. Took car to discount tire and found out they bent the stem and did not rotate the tires. More

bad business. please don't waste you or time going here. They do miscommitments. orders i placed didn't get placed due to poor management. please don't waste you or time going here. They do miscommitments. orders i placed didn't get placed due to poor management. More

Made an appointment with Willowbrook Ford for a recall. 24 mile round trip. The service guy asked me where my ride home was because it was going to take 2 days to replace a part they told me was in stock. 24 mile round trip. The service guy asked me where my ride home was because it was going to take 2 days to replace a part they told me was in stock. THE ABSOLUTE WORST CUSTOMER SERVICE EVER! Went to another Ford dealer. Fixed while I waited. Got a free car wash too! More

I took my car there one week for a oil leak had to pay a deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have deductible of 200.00. Two weeks later hadbto take it back what the oil change people said was a trans leak.WK said it was a oil leak. You should have saw that the 1st week u had it. So it cost me another 200.00. Then they didn't call to say it was ready they texted me and I'm the type that don't check me messages like that. So I ended up returning a rental and rerenting another one when my car was ready the day before the rental was do back. Money, money, money. Told me 1 price then picked it up it was more than what was quoted. More