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Willis Nissan

Des Moines, IA

4.7
152 Reviews

4770 Merle Hay Rd

Des Moines, IA

50322

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Showing 152 reviews

May 10, 2022

A wonderful dealership, assisted me through the whole process! My preferred place to know I'm getting everything I need. More

by Aebrent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi
May 11, 2022 -

Willis Nissan responded

We love to hear feedback like that! We are glad we could get you take care of and thank you for sharing your experience.

May 01, 2022

Kristi Grimes, was very thorough and did a wonderful job with all my payment concerns and financial situation. I am so glad that the industry is supporting more women because women could sell Honey out of a More

by ClaireW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Grimes
May 04, 2022 -

Willis Nissan responded

We are glad to hear that Kristi provided you excellent customer service. We are happy to have more women at our dealership as well! Thank you for sharing your experience.

April 29, 2022

Literally the BEST, most fun car-buying experience you will EVER have with Kristi as your salesperson. 10/10 will always recommend! More

by ashleyfishy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi
May 04, 2022 -

Willis Nissan responded

We love to hear that! Thank you for sharing your experience and recommendation.

April 18, 2022

Kristi Grimes is the friendliest salesperson I’ve ever met. Great experience visiting the pre owned department and excellent customer service! I will recommend my friends to work with Kristi any chance More

by Heni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Grimes
Apr 25, 2022 -

Willis Nissan responded

Kristi recently joined our team and we are so glad to hear she was able to provide you excellent customer service. Thank you for sharing your experience with us!

November 30, 2021

After purchasing our 2021 Murano, our fourth vehicle from Hummel’s, we find out it COASTS downhill in cruise control. No different than shifting into neutral. 60mph at top of the hill. 75 at the bottom. Tech More

by Denny
Recommend Dealer
No
Employees Worked With
Tech advisor
Dec 06, 2021 -

Willis Nissan responded

We're sorry to hear you didn't have a positive experience with your Murano. Please give us a call at (515) 253-0719 and ask for Denny to discuss further. You can also try reaching out to your salesperson or Nissan directly to further assist you.

September 29, 2021

Awesome Service at Hummels Nissan. Service Dept and Express Dept are top notch. They treat everybody like family here. Mark, Kevin and Perry Hummel are outstanding, Bought multiple cars and will conti More

by ErminBos06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny ,Cheryl ,John and Express service team
Oct 19, 2021 -

Willis Nissan responded

Thank you for your kind words and loyalty. We appreciate your repeated business.

September 29, 2021

Ermin has great customer service, and I would recommend him to anyone for service needs. More

by Muri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ermin Bosnic
Oct 19, 2021 -

Willis Nissan responded

Thank you for your review. We are glad to hear Ermin provided great customer service.

August 02, 2021

Hands down offended by how we were treated and what was overheard about other customers during their test drive. The salesman we worked with made a comment, "Money is clearly no object," and didn't ask if More

by Ben
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Stein, Chad
Aug 30, 2021 -

Willis Nissan responded

Ben, we're disappointed to hear about your negative experience at our dealership. Our Executive Manager Randy Kirchhoff has called and left you a message as he would like to discuss what happened with you in more detail. He is also working with Nissan to learn more about the offer they advertised and discuss with you why Hummel's would be different. Please call Randy back at your earliest convince at (515) 253-0719. Thank you.

July 05, 2021

I want to thank Zach (Sales) and Anthony (Finance) for their excellent customer service skills in getting me my 2018 Nissan Sentra SV on 7/2/2021! More

by HuskerBry5977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, Anthony
Aug 30, 2021 -

Willis Nissan responded

We are glad to hear you had a good experience with our dealership. Thanks so much for taking the time to write a review!

April 30, 2021

If you are looking for a vehicle GO SEE PAUL WADE. Honest, knowledgeable and FAIR beyond words. The deal was pleasant and fast. Thanks Paul for great service! More

by avlinden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Wade, Anthony Flynn
Jun 02, 2021 -

Willis Nissan responded

Thank you for your kind words! We're glad to hear Paul provided excellent service. Enjoy your new vehicle!

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