Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Willis Lexus
Des Moines, IA
11 Reviews
Filter Reviews by Keyword
By Type
Showing 11 reviews
November 07, 2023
first, they said that they want to sell the car locally, made me wait on the the line and made me feel that i was bothering them. then after a 10 minute hold, they said that car was sold without further d made me wait on the the line and made me feel that i was bothering them. then after a 10 minute hold, they said that car was sold without further details given. i was ready to buy... why bother advertising on a national site? More
by stefang
Employees Worked With
female sales person
June 30, 2023
Kristi was absolutely wonderful. We had a terrible experience at another dealer with a different vehicle the same day, and Kristi was a breath of fresh air. She asked about our exper We had a terrible experience at another dealer with a different vehicle the same day, and Kristi was a breath of fresh air. She asked about our experience, listened to our needs, and gave us an easy solution within our budget constraints. I’ve bought several cars over the years and never had such a wonderful experience. My family will definitely be visiting her with our future vehicle needs. More
by Cody
Employees Worked With
Kristi
March 06, 2023
Horrible! Used car sales manager I thinks he’s better than the customers. They also have a salesman named Steve that is a totally rude individual. I will NEVE Used car sales manager I thinks he’s better than the customers. They also have a salesman named Steve that is a totally rude individual. I will NEVER buy anything from them. More
by CarBuyer
Employees Worked With
Kerry
August 18, 2020
This review is not for the service department. Its for one person!! I would like to do a shout out to Brad Chiafos! He has gone above and beyond to make sure I am always satisfied with my service. He ev one person!! I would like to do a shout out to Brad Chiafos! He has gone above and beyond to make sure I am always satisfied with my service. He even wrote me a hand written note! Thanks for proving you care about every customer! More
by Nowhiskey
Employees Worked With
Brad Chiafos
February 28, 2020
I would like to say thank you to the Service Manager ...he went out of his way to correct a situation to make it right for me and my beautiful black ES350. What he did was above and beyond and was reso ...he went out of his way to correct a situation to make it right for me and my beautiful black ES350. What he did was above and beyond and was resolved literally the next day. Thank you again! More
by S. Pelley
Employees Worked With
Phillip Gronewold
May 29, 2019
Terribly disappointed! I broke down on the interstate less than one hour from Willis Lexus in an RX 350 that I bought new from them. I called to ask for a tow and a loaner. I broke down on the interstate less than one hour from Willis Lexus in an RX 350 that I bought new from them. I called to ask for a tow and a loaner. They offer no towing service and “unfortunately “ didn’t have a loaner. How can a dealer of their size not have a towing service or a loaner?! They offered no other viable solution. Extremely disappointed! More
by Smiley
Employees Worked With
Phone conversation.
November 20, 2017
Serive Dept is Horrible I had 4 of my lexus serviced here. Give the exact instrutions and not followed. Never complete all the work. Services adviser are train to just bri I had 4 of my lexus serviced here. Give the exact instrutions and not followed. Never complete all the work. Services adviser are train to just bring exra money for the dealer. Do go to this dealer for dservice unless you like given them money for nothing. More
by lexus no more
Employees Worked With
Brain
April 12, 2017
Great experiences After buying a car out of state and taking it to be serviced, Eric Johnson did a great job communicating and getting everything done in a timely fashi After buying a car out of state and taking it to be serviced, Eric Johnson did a great job communicating and getting everything done in a timely fashion. Phil Gronewold followed up with me after service to make sure everything was excellent! More
by Jaredmaxey
Employees Worked With
Eric Johnson, Phillip Gronewold
