Willis Cadillac

We informed Willis about a vibration and asked them to check alignment and balance. Instead, Willis performed routine maintenance, installed front brakes ($700), and returned the car to us reporting that check alignment and balance. Instead, Willis performed routine maintenance, installed front brakes ($700), and returned the car to us reporting that the vibration was gone. (Still vibrates.) Willis took the car in for a second time. This time, they adjusted alignment and balance as we had originally requested. Willis returned the car to us, once again reporting that the vibration was gone. (Still vibrates.) They took the car back for a third time, this time they find the vehicle needs two new tires (they just put four Goodyear Eagles on it two years/20,000 miles ago). Fine, tires replaced, vibration is finally gone... Over $1,200 in repairs later. Of course, we question whether all of these repairs were necessary. How do they keep finding things wrong with this vehicle after their service technician has checked all of the little green boxes on their "multi-point inspection?" I think their service department is doing the minimum amount of work - just going through the routine motions - and I don't believe them when they say they road tested the car after the initial repairs. The other issue we have is with their statement "We treat you like you're a guest in our home." Well, they don't. When we show up at Willis, we generally stand there alone for 10+ minutes before someone even greets us. I guess they're just really busy. We'll be happy when it is time to trade this vehicle so we can find another dealership to work with. Obviously, we're not happy with Willis. More

Everyone was extremely friendly and helpful. Kerry did not pressure and only seemed interested in just serving his customer. Exceptional customer service a great model for every business to follow. not pressure and only seemed interested in just serving his customer. Exceptional customer service a great model for every business to follow. More