Willis Cadillac

Satisfied customer I am in the process of leasing my third vehicle from Willis. I have had complete satisfaction with the sales, service, and collision departments. I I am in the process of leasing my third vehicle from Willis. I have had complete satisfaction with the sales, service, and collision departments. I have had only one frustrating experience with the service department due to a miscommunication between technicians and the office, and I believe that was because of a personnel change. I would definitely recommend Willis to anyone. More

I was very happy with the service! Quentin Downing did a great job in getting my vehicle serviced. I was very happy with the entire process. I will bring all of my GM work to Willis. Quentin Downing did a great job in getting my vehicle serviced. I was very happy with the entire process. I will bring all of my GM work to Willis. More

Vehicle service Kurt was my Technian in the Cadillac service center. I went in for an oil change and also to have my car looked at for various issues . He addre Kurt was my Technian in the Cadillac service center. I went in for an oil change and also to have my car looked at for various issues . He addressed all of my concerns, provided a lot of information about the work needed, and kept me updated regularly. It was the best experience I have had when my car needed work. Willis has friendly, professional people. Even though my car is not "top of the line", I feel like I received "luxury" service. Thank you! More

Maintenance on Cadillac SRX My salesman is the best ever. Very friendly and takes care of his customers. I have referred several family and friends who have bought from Kerry. My salesman is the best ever. Very friendly and takes care of his customers. I have referred several family and friends who have bought from Kerry. The only downfall is the complimentary car wash/vacuum They wiped the inside of my car with some type of red cloth and it left a nasty mess all over a cream interior, dash and vents. More

Always a Great Experience From the experienced and knowledge sales professionals to the equally experienced and professional service staff every trip to this dealership is a pl From the experienced and knowledge sales professionals to the equally experienced and professional service staff every trip to this dealership is a pleasure. I get my questions answered and the service has always been excellent. They get it right first time every time. More

Detail Very good experience and a excellent loaner vehicle, service was done quickly and the quality was excellent. My experience with Willis has always been Very good experience and a excellent loaner vehicle, service was done quickly and the quality was excellent. My experience with Willis has always been top notch More

Outstanding Experience!!!! My sales representative, Jon Linares, was AMAZING!!!!!! I have never felt better about a vehicle purchase in my entire life. Everyone I met with was a My sales representative, Jon Linares, was AMAZING!!!!!! I have never felt better about a vehicle purchase in my entire life. Everyone I met with was awesome, but it was Jon who really bent over backwards to make my whole experience a great one. Thank you Willis!!!! More

bad at first but came through Here is a updated post. Once I got to speak to Kraig the sales manager it went a lot better. He was a very genuine guy that took a lot of time to help Here is a updated post. Once I got to speak to Kraig the sales manager it went a lot better. He was a very genuine guy that took a lot of time to help us. Good guy to talk to More

Bad experience Took in my car for service. They can pick you up and drop off your car which is nice. Personnel were courteous and friendly. However... Their servi Took in my car for service. They can pick you up and drop off your car which is nice. Personnel were courteous and friendly. However... Their service included a free multi-point inspection which revealed some problems. They wanted to change my brake pads, rotors, brake fluid, and shocks. Total bill over $3000. I declined, I took the car somewhere else, and the rotors were fine, the shocks did not need immediate replacement, and the rest was done for less than half of the price with parts of equal or better quality. At Willis I also got charged $89 for an unnecessary diagnostic for something that has a GM TSB on. If want a friendly, pampering luxury dealership by all means go to Willis. But if you value your wallet and don't like taken advantage of, look somewhere else. More

I would generally say that this place would not be a place that I would take my car for service again. Car drop off was nice place that I would take my car for service again. Car drop off was nice More