Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Willis Cadillac
Des Moines, IA
32 Reviews
Filter Reviews by Keyword
By Type
Showing 32 reviews
April 19, 2024
First rate from start to finish. Drove 4 hours to deal with them over the local slime ball dealership. Was east from the first phone call till I drove away. Would definitely do bus Drove 4 hours to deal with them over the local slime ball dealership. Was east from the first phone call till I drove away. Would definitely do business with them again. More
by Jpathenry
Employees Worked With
Sterling Werner, Josh Dreyer
January 19, 2022
We purchased a new 2022 Cadillac XT-5 .Willis offered a We purchased a new 2022 Cadillac XT-5 . Willis offered a fair price with NO dealer surcharge. This says a lot for the Willis commitment to building c We purchased a new 2022 Cadillac XT-5 . Willis offered a fair price with NO dealer surcharge. This says a lot for the Willis commitment to building customer loyalty. Susie was our sales lady and was very efficient and prompt on responding. She even returned to the dealership on her time off to assist me. I felt very comfortable and she worked on my behalf. I recommend asking for her to assist you in your car purchase endeavor. More
by hdoyle
Employees Worked With
Susie Baldwin
July 10, 2021
We did a trade in with this dealership and we were very impressed. Their vehicle was very reasonably priced and they were fair about the value they gave our vehicle. They were polite, professional, and h impressed. Their vehicle was very reasonably priced and they were fair about the value they gave our vehicle. They were polite, professional, and honest about everything. We felt like they were there to help us instead of trying to make a bigger sale and take advantage of us. It is a family friendly dealership. We wanted to make sure the DVD player worked in the vehicle before we left and Dylan went and found a DVD for us to check. When they realized the back DVD didn't work correctly they set up an appointment to come get the vehicle and get it taken care of for us. Brad would have stayed with us all day making sure we knew how to do everything from opening doors to using the bluetooth, but we were meeting a couple for lunch. More
by johnson.kily
Employees Worked With
Dylan and Brad
May 19, 2019
Service as expected I was pleased with the service from pick up to return. Everyone was very polite and followed through. Quality customer service is not common anymore . I was pleased with the service from pick up to return. Everyone was very polite and followed through. Quality customer service is not common anymore . Thanks! More
by Dl
Employees Worked With
Adam Nelson
March 01, 2019
Cadillac Service Staff great, detail department not helpful Had an appointment with Cadillac service to go in for a minor detail repair and when I scheduled the appointment, advised them I would need shuttle se Had an appointment with Cadillac service to go in for a minor detail repair and when I scheduled the appointment, advised them I would need shuttle service to and from work. Drop off was courteous, I was informed it would be a 30 minute wait for courtesy shuttle to arrive, I had a meeting at my office so I called a family member to come pick me up and take me to work. At that time, I was informed that the detail department would call me when my vehicle was done and that I just needed to remind them I needed shuttle service. I never received a call from detail department with the status of my vehicle and it was approaching 4:00 so I called in to inquire. They stated vehicle was done and I could pick it up. I spoke with the detail manager, Travis, and told him I was at my office and needed the shuttle there. He then stated, "I don't think that is possible because we don't have shuttle running this late in the day." I told him I needed a ride because I was at my office, that was clear on my appointment, was even typed on the invoice of work. I mentioned that they were to call me when done and since they didn't I was checking status and to find out at 4:00 I can no longer get a shuttle was disappointing. Travis stated he would call their shuttle service provider and call me back. He called back about 15 minutes later, said, "I'm sorry we cannot provide a ride because our shuttle will not be back until approximately 5:30 and that is when we close." I stated I am a single mom and didn't have options to get there. He offered to have shuttle pick me up the following morning to bring me to the dealership to pick up my vehicle. I reminded him that I was at my office with no way home or to the dealership. Most of my co-workers had left for the day due to a forecasted snow storm coming that evening so could not find a ride from the office. Travis then said, "I suggest you hire an Uber here if you want to pick up your vehicle today." I called family members and was able to find a ride to get my vehicle just 10 minutes prior to closing. The actual repair work was done well, however, Travis, was very rude and not very sympathetic to the situation. Customer service was very poor in my opinion considering it was noted on the appointment from the beginning that I needed shuttle service and nobody even took 2 minutes to call me and notify when the vehicle was finished so a shuttle ride could be scheduled in a timely fashion. I was very surprised to find out that when detail and service department are open until 5:30 p.m., that 4:00 is "too late" to get a courtesy shuttle. Will not count on courtesy services in the future and will make note to call repeatedly throughout the day for status update since I could not rely on a call from them as promised. More
by TE
Employees Worked With
Travis - detail manager, the woman that helped in service was very friendly/courteous
February 21, 2019
Excellent Service Always excellent, prompt, and courteous service! Quick turn around time and good communication and updates when work being completed. Service area i Always excellent, prompt, and courteous service! Quick turn around time and good communication and updates when work being completed. Service area is always in very good condition. More
by SPS WDM IA
Employees Worked With
Quentin, Adam, and all the others at the service desk.
April 19, 2018
Great People and Service I've been coming to Willis for a number of years now. Have purchased a couple of cars from them and have always had them serviced there. Adam has be I've been coming to Willis for a number of years now. Have purchased a couple of cars from them and have always had them serviced there. Adam has been my service adviser for all this time and is really a great person to work with! The service work is always done correctly the first time and have never had to return to fix something that wasn't done right the first time. Highly recommend Willis for your service needs! More
by Jim
Employees Worked With
Adam Nelson
March 03, 2018
Second to None We've had 4-5 service-related appointments with the vehicle we purchased at Willis - - Quentin and his team have been stellar on every front! We've had 4-5 service-related appointments with the vehicle we purchased at Willis - - Quentin and his team have been stellar on every front! More
by GI
Employees Worked With
Quentin and Phil
