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Williamson Cadillac - Service Center

Miami, FL

4.7
2,704 Reviews

2,704 Reviews of Williamson Cadillac - Service Center

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January 02, 2020

Awesome service I love coming here to do my service in my car because they are so honest and the prices are good plus the service I receive from my advisor is great More

by Jorge11838
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 03, 2020 -

Williamson Cadillac responded

Thank you for this outstanding feedback, Jorge! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 02, 2020

Found Oily Hand Prints on the Hood of Vehicle Although the service agent was very professional and the interior of service center was clean, the end product of a simple oil change left oily hand p More

by UNIVERSALATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddy de Armas was the only person I dealt with although I had to put Gairy Adam's in order for this review to go through...
Jan 03, 2020 -

Williamson Cadillac responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the oil change issue that occurred in our service department does not reflect our standards of customer service. If you would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 30, 2019

Not the best experience My appointment was 245pm and I left after 5pm. I had an oil change and tire rotation. Now I have to bring my car back because the alignment is off. More

by Pattyhugue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yusleidy Sanchez
Jan 03, 2020 -

Williamson Cadillac responded

Patty, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 27, 2019

Recall i had an appointment with the service department for 8am. The car was done by 9am. I have been bringing my GMC there since 2011. More

by KAYESTANTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip from service
Jan 09, 2020 -

Williamson Cadillac responded

We're delighted to read that everything went well for you! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 27, 2019

Great customer service Tony and JC really took the time to explain my options and worked with me on the best outcome for my situation. Very satisfied with the level of serv More

by ALEX_URQUIAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC, and Tony
Jan 09, 2020 -

Williamson Cadillac responded

Thanks, Alex! We hope to see you again soon! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 26, 2019

As always, excellent service at Williamson As always, I received excellent service at Williamson Cadillac. The service department went above and beyond to make my experience a pleasant one. A s More

by RONJJ121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny, Rolando and Mike M
Jan 09, 2020 -

Williamson Cadillac responded

Thank you so much, Ron! We look forward to the next time! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 24, 2019

Fast service and friendly staff I highly recommend Williamson Cadillac for your car service, they are professional and courteous. Plus the waiting area is comfortable with free cof More

by TERE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Zayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Williamson Cadillac responded

Thanks for the nice review! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 23, 2019

Thanks Thank you. Oil changed and new tires. They got me a rental car and took care of my car. Everything was done the same day. More

by Miamiesquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
Jan 09, 2020 -

Williamson Cadillac responded

You are so welcome! Please let us know if you need anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 23, 2019

excellent! Very well organized and good service. The place is clean and the food and coffee they put out for patrons waiting for their cars to be serviced are de More

by gomed31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen from service
Jan 09, 2020 -

Williamson Cadillac responded

We appreciate your feedback! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 20, 2019

12:00 appointment but the mechanic will be in at 1:00 From the beginning of my service I was told although my appointment is at 12 the mechanic need will be in at 1:00 and soon after my service will begin More

by morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Martinez was my service advisor
Jan 03, 2020 -

Williamson Cadillac responded

Morgan, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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