Williamson Cadillac - Service Center

Horrible experience. They messed up the computer of the car and the lock of the driver seat when they did the first service in November. After a week of having the car back the radio is not working again. car and the lock of the driver seat when they did the first service in November. After a week of having the car back the radio is not working again. This should not happen in a brand new car! More

Alfonso, greatest service advisor ever.I was thinking of Alfonso, greatest service advisor ever. I was thinking of not going back and he changed my mind aft my last service visit. I felt comfortable for the Alfonso, greatest service advisor ever. I was thinking of not going back and he changed my mind aft my last service visit. I felt comfortable for the first time ever. More

My service experience with service advisor by Mike Mckenson was exceptional. Mike set the expectation from the beginning and the vehicle was ready as promised. Remarkable customer service Mckenson was exceptional. Mike set the expectation from the beginning and the vehicle was ready as promised. Remarkable customer service More

I like my advisor, John Varela. He’s knowledgeable and always happy to help. But lately I’ve noticed the dealer infrastructure does not support him. Service takes so much longer. Car is no longer cleaned. always happy to help. But lately I’ve noticed the dealer infrastructure does not support him. Service takes so much longer. Car is no longer cleaned. As if there were too much burden on less employees than are needed on the backend. More

We were very pleased with this service. We arrived at the dealership and only had to wait about five minutes to see a service advisor. He quickly gathered the information and offered us a rental car while th dealership and only had to wait about five minutes to see a service advisor. He quickly gathered the information and offered us a rental car while the vehicle was in service. The vehicle was actually returned early, the same day and as far as I can tell, everything has been done properly and the vehicle is running perfectly. More

Great experience Everyone at service center was polite and helpful,great experience. I always receive excellent customer service when I come in for any repairs and wil Everyone at service center was polite and helpful,great experience. I always receive excellent customer service when I come in for any repairs and will continue to go to this dealer. More

No Customer Service in Service Department Car returned to me was filthy on the inside. When I tried to walk around the outside I was asked to please hurry up and leave. If this wasn’t a servic Car returned to me was filthy on the inside. When I tried to walk around the outside I was asked to please hurry up and leave. If this wasn’t a service covered by warranty I would not bring my 2019 XT4 to this dealership. I will continue to buy my cars at Williamson but I will not bring them for service. More

Efficient and friendly process Alfonso was great to deal with during our last service visit. Was efficient in not only getting our car out as soon as possible, but also keeping us u Alfonso was great to deal with during our last service visit. Was efficient in not only getting our car out as soon as possible, but also keeping us up to date and getting back to us with additional information we had requested. More

Skip was wonderful to work with . He was friendly and efficient. I am happy I went to the dealership to have them check the car over. . He was friendly and efficient. I am happy I went to the dealership to have them check the car over. More

Tony Martinez: excellent adviser..! I’m definitely recommend Williamson Cadillac for service. Specially Tony Martinez he’s a excellent adviser and explains to me everything regarding my I’m definitely recommend Williamson Cadillac for service. Specially Tony Martinez he’s a excellent adviser and explains to me everything regarding my used CTS. More