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Williamson Cadillac - Service Center

Miami, FL

4.7
2,704 Reviews

2,704 Reviews of Williamson Cadillac - Service Center

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February 06, 2020

Too long for a diagnostic! My car was there an entire Too long for a diagnostic! My car was there an entire week for me to turn down the 6,600 bill required to fix it! More

by PONCENKINYA
Recommend Dealer
Yes
Employees Worked With
Eddie DeArmas
Feb 06, 2020 -

Williamson Cadillac responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 06, 2020

very good experience It is always a pleasure to deal with John Varela, he is always ready to help. His knowledge and personality are an asset to Williamson Cadillac. An More

by elenaortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
Feb 06, 2020 -

Williamson Cadillac responded

Thank you for the feedback! We are happy to hear about your positive experience at Williamson Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 06, 2020

Skip did an excellent job as usual. I was happy to get the car back so quickly. Nice people to deal with. Thanks for the great service. More

by DONNASHENNESSY
Recommend Dealer
Yes
Employees Worked With
Bruno Zayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Williamson Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 06, 2020

Was pleasantly pleased with my first service at Williamson Cadillac. Despite service rep having two people booked for the same time the service was done in a timely manner and the waiting area was More

by DCOMPTON0
Recommend Dealer
Yes
Employees Worked With
Mike M
Feb 06, 2020 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 01, 2020

Great service. I called because my XT5 died on me and within an hour someone had the car up and running. The road side service rep checked tires and everything else. He was very professional and friendly More

by LJCERVANTES
Recommend Dealer
Yes
Employees Worked With
Manny Ortega
Feb 03, 2020 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 01, 2020

Great customer service in both sales and service department as well. Everyone is very helpful and honest . Been going there for years now and will continue. More

by FUDGEMASTER
Recommend Dealer
Yes
Employees Worked With
Alberto Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Haeffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie De Armas
Feb 03, 2020 -

Williamson Cadillac responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 01, 2020

Luis is hands down the best at what he does. He cares, he listens, he's smart. Alfonso was amazing too! Fast and Great staff! More

by D1ANA721
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Robleto
Feb 03, 2020 -

Williamson Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 01, 2020

I was in for regular service which should not have taken three hours. I feel that I was forgotten by the service representative who did not come back to update me on the service time . After waiting for thr More

by GINPAR
Recommend Dealer
No
Employees Worked With
Carmen Alicea
Mar 15, 2020 -

Williamson Cadillac responded

We are disappointed to hear your recent service visit was not up to our normal level of service Thank you for sharing your experience so we may improve in the future

February 01, 2020

Excellent service! I recommend this dealership to all my friends because they give the best service in the area .. Both service and sales are excellent. Everyone is More

by OLSENDORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Feb 03, 2020 -

Williamson Cadillac responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 31, 2020

Repair of the right rear seat A noise was coming from the right rear of the car. A service went out to drive the with me and heard the something that I heard. He said he was going More

by EDB713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McKesson
Jan 31, 2020 -

Williamson Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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