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Williamson Cadillac - Service Center

Miami, FL

4.7
2,707 Reviews

2,707 Reviews of Williamson Cadillac - Service Center

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April 01, 2020

Williamson is an excellent dealership. I have had nothing but positive experiences from the time I purchased my vehicle until A recent service visit. Thanks so much. More

by DONJAYPA
Recommend Dealer
Yes
Employees Worked With
Service Department Alphonso Roberto.
Apr 10, 2020 -

Williamson Cadillac responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 01, 2020

Excellent Service. Very friendly advisor. It is a pleasure going to get the Maintenance done at your dealership. Thanks for your assistance and please do not change 😊 More

by imdiaz9163
Recommend Dealer
Yes
Employees Worked With
Eddie D - Service Dept.
Apr 10, 2020 -

Williamson Cadillac responded

We are truly grateful for this awesome review! We are thrilled that our service team was able to take care of you. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Jeff Rogers - jrogers@wagmiami.com

April 01, 2020

Excellent customer service, Carlos is the best! Knowing that my vehicle is not a Cadillac, always helpful with updates about my vehicle. Which by the way is a Chevy Spark! More

by Romededi
Recommend Dealer
Yes
Employees Worked With
Carlos service advisor.
Apr 10, 2020 -

Williamson Cadillac responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 31, 2020

Thank you for being available during these times, was able to take my car last Thursday. As always staff is great and service done properly. More

by NUNEZELLIE
Recommend Dealer
Yes
Employees Worked With
Carmen
Apr 10, 2020 -

Williamson Cadillac responded

Thank you for the feedback! We are happy to hear about your positive experience at Williamson Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 26, 2020

Brought car in to have a new tire placed on the vehicle. The tire change was done quickly but they didn't clean the vehicle or vaccum it out. More

by TOTALGREG
Recommend Dealer
Yes
Employees Worked With
Service personnel
Apr 17, 2020 -

Williamson Cadillac responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 23, 2020

Wonderful experience. Very thorough. Timely work. Grateful for their attention. Everything explained. No gimmicks. Attentive to my time and needs. Very polite. Location was very clean. More

by Javi
Recommend Dealer
Yes
Employees Worked With
My service advisor that day I cannot remember his name
Mar 23, 2020 -

Williamson Cadillac responded

Javi, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 23, 2020

Mickey was great but the service on my car was horrible. I advised of the lights that had turned on for my emergency break and transmission but the service department took over a week to even look at my ca More

by asprieto0
Recommend Dealer
No
Employees Worked With
Mickey
Mar 25, 2020 -

Williamson Cadillac responded

We are sorry to hear that on your recent visit to our dealership our level of service was not up to our normal level. Please let us know if you experience any further problems with your vehicle and we will be sure to expedite any repairs necessary

March 21, 2020

I always love the customer service ... shout out to Carmen the service rep! Good job keeping me informed ! Finding me a quote for tires and was able to take care of all that in an hour! More

by CHILIWILLYWOO
Recommend Dealer
Yes
Employees Worked With
Carmen
Apr 17, 2020 -

Williamson Cadillac responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 20, 2020

They did everything that need it to be done. Great service . They explained the process and what had to be fixed and the reason it had to be done. More

by V_CRUZ
Recommend Dealer
Yes
Employees Worked With
John varela
Mar 23, 2020 -

Williamson Cadillac responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 20, 2020

Is always a pleasure service my vehicle at Williamson Automotive Group. Their level of professionalism and all possible arrangements to make me feel so confortable don’t allow me to go anywhere else. I’m More

by BETICOF
Recommend Dealer
Yes
Employees Worked With
Alberto Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rolando Pardo
Mar 23, 2020 -

Williamson Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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