Williamson Cadillac

Good service only when you escalate or give a bad review This dealership cares little about customer experience. Last time I went there I had an issue and gave them a low rating. I immediately got an email f This dealership cares little about customer experience. Last time I went there I had an issue and gave them a low rating. I immediately got an email from service rep arguing that I was wrong. Long story short. They made it up to me with complementary services. A couple of months go by and I go check the oil before a long trip. I look under the hood and see no oil cap in my engine. The sub par service techs at williamson's forgot to put it back in after they filled engine with oil. Luckily, I found the oil cap stuck around battery compartment. I drove 2500 miles with no oil cap. Valve cover was all dirty. Fast forward to this latest service and they again try to push unnecessary additives and services on my wife. They also told my wife they would contact her when car was ready She stayed at dealership since it was only an oil change. After nearly 4 hours, she asks the cashier why it was taking so long and cashier said it was ready a couple of hours ago. So no one called her and she wanted two hours. The only reason I go to this place is because it is very close. More

Service center I took my vehicle in for it’s scheduled maintenance, I was helped by Mike McKesson and even though I didn’t have an appointment I was promptly helped I took my vehicle in for it’s scheduled maintenance, I was helped by Mike McKesson and even though I didn’t have an appointment I was promptly helped and I was on my way in a short time. Mike also ordered some parts that needed to be fixed or repaired and advised me that I would be contacted in the near future for the service. I found Mike was extremely professional and courteous. More

Saturn repair My Saturn need it repair. My dynamic duo, service advisor John Varela And mechanic Erwin Benkert work together and explain what need it to done. My ca My Saturn need it repair. My dynamic duo, service advisor John Varela And mechanic Erwin Benkert work together and explain what need it to done. My car is now fixed. I am grateful for the service and teamwork. More

Fast and easy excellent service Mr. McKesson was good enough to take me through the process what I needed for my car he seem very experience made me feel relaxed The next time Mr. McKesson was good enough to take me through the process what I needed for my car he seem very experience made me feel relaxed The next time I bring the car in for service I will certainly ask for him Everything was done well with speed Thank you More

Excellent service Very smooth process of oil change. Speedy service took less than an hour. Pleasant, professional and friendly staff. Carmen was very efficient. Very Very smooth process of oil change. Speedy service took less than an hour. Pleasant, professional and friendly staff. Carmen was very efficient. Very happy with Williamson! More

Great service and price. Love my xt5 My papers were ready in an hour. Thank to the wonderful staff and Rene Roberts and Tony. Reme help with the on star process and price. Love my xt5 My papers were ready in an hour. Thank to the wonderful staff and Rene Roberts and Tony. Reme help with the on star process. More

Excellent service Celida was an absolute gem. She made our time in your dealership very enjoyable. I would have liked to have more choice of colors when we finally deci Celida was an absolute gem. She made our time in your dealership very enjoyable. I would have liked to have more choice of colors when we finally decided on our XT5, but nevertheless it was an overall good experience. More

Pleasant experience Omar, Caesar and Angel were great. We made the deal quickly and we were driving our new car home in less than one hour. Superb service and friendly pe Omar, Caesar and Angel were great. We made the deal quickly and we were driving our new car home in less than one hour. Superb service and friendly people. More

Professional and understanding of our needs Robert was very nice and professional. Showed us several cars and explained in detail the options available to fit our needs and usage. It was a pleas Robert was very nice and professional. Showed us several cars and explained in detail the options available to fit our needs and usage. It was a pleasure working with him. More