Williamson Buick GMC - Service Center

Buick Doctor I generally feel good when we take our Encore in for service/doctor. A simply oil change was needed this time. I parked the car and was instructed to I generally feel good when we take our Encore in for service/doctor. A simply oil change was needed this time. I parked the car and was instructed to go to customer service. I found that funny because I hadn’t seen a customer service sign or banner. I entered and quickly remembered that I truly dislike this part. The gentlemen (no women) behind the desks were all busy. There’s no direction or guidance (signage or arrow) as to where to go or who you can talk to. You simply wait to be acknowledged by the next available person. Last time I was skipped by someone who came in after me. 😞. Not this time though. Eventually I was greeted and received great service. I saw another women come in after me, who shared a similar look of confusion. This part could have been better. I don’t remember the lovely gentleman that helped me. More

Terrible experience Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't com Worst experience, they replaced the CUE and removed my navigation. The car had navigation now it's gone. The manager just said that the car didn't come with navigation even though it did and only offered to put the old CUE back. The sunroof was flush with the roof of the car when I dropped it off now the back is uneven and there's a small dent on the roof. They damaged the inside leather panel on the passenger side. It was next to impossible to get a call back or reply to my emails. They had my car for over a week. More

Check Engine Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may Took my vehicle in because a check engine light came on. The tech that assisted me was extremely professional and very nice. Explained how long it may take, called me to tell me what was wrong and called when the car was ready. Kept me informed step-by-step. More

Awesome service spot on customer experience Great and prompt customer service with great value and polite treatment. Could not ask for better or more dignified treatment by an automobile service Great and prompt customer service with great value and polite treatment. Could not ask for better or more dignified treatment by an automobile service center. It was more akin to the welcome experience at a nice busy hotel. Tremendous hospitality! More

Great Service Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent adv Great service from start to finish. Tony Martinez was always on top and keeping me informed about the repairs of my car. Very welcoming. Excellent advisor. More

Waited 2 hours for an oil change I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push I was one of several customers who were advised to purchase new tires. It sounded as if, during the last employee meeting everyone was advised to push tires. I am a woman who knows how to change oil, tires and simple car repairs. It’s a shame that I had to put my husband on the phone to agree that the tires have NO DRY ROT!! More

Great Service Everything was was top notch and like clockwork from start to finish while I waited for my car. I love the fact that the waiting area offers drinks/fi Everything was was top notch and like clockwork from start to finish while I waited for my car. I love the fact that the waiting area offers drinks/finger food/ tv/and space with comfortable seating. More

Williamson Cadillac Buick GMC Horrible Customer Service I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jef I highly recommend everyone to stay away from Williamson Automotive Cadillac Buick GMC located at 7815 SW 104th Street in Miami, Florida 33156. Jeff Rogers, General Manager; Juan Santos, Service Director; and Fede Trudhomme, Service Manager have integrity issues, are not honest, and DOES NOT CARE ABOUT THE CUSTOMERS. This dealership has the worst customer service I’ve ever seen and discriminates against females. Around Sep 2018, I purchased a brand new 2018 GMC Sierra Denali 4-wheel drive truck. I have been constantly having issues with the truck. The mechanics attempted to fix the issues and caused additional damages to the truck i.e.. truck hesitates to shift into high gears, several keys features on the truck are inoperable, and makes roaring/rattling noises. The mechanics performed work on the differential and the truck has not ran the same since work was done. The truck even slowed down on a busy Florida Turnpike which was a major safety concern. I could have been killed. I pulled the truck into the emergency lane because I almost got hit. The truck has been at the Williamson Automotive Cadillac Buick GMC Service Department for a total of 27 consecutive days. Juan Santos and Fede Trudhomme constantly lie about the issues with my truck. Mr. Trudhomme told me that he didn’t hear any noises and the vehicle was running smoothly. Then, I went on a test drive with Mr. Santos and he stated they he noticed the vehicle was not operating like it should and that he heard roaring noises. Once again, they told me contradicting information in regards to my truck. Mr. Santos told me that he would fix the issues with my truck; so I trusted him. On 24 January 2019, the representative from GMC Customer Assistance Center Care called and told me that Jeff Rogers, General Manager, denied my request for a replacement vehicle because he stated nothing was wrong with my vehicle. She also stated that Mr. Santos stated nothing was wrong with my vehicle and he was just sympathizing with me. I called Mr. Santo and told him to have my vehicle ready. When I picked up my vehicle, someone had annotated in the system that my truck needed repairs and made it appear as though I would not let the mechanics complete the repairs. While at the dealership, the General Manager was following me around like I was some type of criminal. This type of treatment is not fair and unprofessional. GMC stated that they support the troops. This dealership does not care about the troops nor customers. I would never purchase another GMC vehicle. This is a promise. YOU WILL NOT GET AWAY WITH THIS. WHY WOULD I PAY $70,000 FOR A TRUCK AND MAKE-UP FALSE ACCSUATIONS ABOUT THE TRUCK. MY TRUCK STILL HAS NOT BEEN FIXED. More

Great Service Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale t Service writers are very friendly and highly professional. I feel that I get superior service at Williamson. That is why I drive from Ft. Lauderdale to South Miami for service!! More

Mantenimiento Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores s Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores son muy profesionales More