Williamson Buick GMC - Service Center

Great service took care of all of my vehicles needs. Will be returning! Friendly and attentive. The concierge service was also great couldn’t ask for more. be returning! Friendly and attentive. The concierge service was also great couldn’t ask for more. More

Excellent customer service. Carmen, aService technician, Excellent customer service. Carmen, a Service technician, was extremely helpful. She went out of her way to make me feel comfortable as I am disabled Excellent customer service. Carmen, a Service technician, was extremely helpful. She went out of her way to make me feel comfortable as I am disabled. Wonderful experience , More

Not very pleased-deceptive pricing. Was upsold a service, asked about pricing and was told “62” which turned out to be $620. Thank you Eddie! asked about pricing and was told “62” which turned out to be $620. Thank you Eddie! More

My car broke down unexpectedly I reached out to Luis and was able to get me an appointment the same day, when I arrived Richard was there to greet me. My car went into the shop immediately for diagnostics a was able to get me an appointment the same day, when I arrived Richard was there to greet me. My car went into the shop immediately for diagnostics and Richard was even able to get me a loaner car for the day, the repairs were expedited and I was back on the road the next day More

Very organized, smooth process to drop off my car and pick up a loaner. Pick up was also smooth and easy. Only thing I would’ve liked is a call to give me an idea when it would be done rather than just pick up a loaner. Pick up was also smooth and easy. Only thing I would’ve liked is a call to give me an idea when it would be done rather than just the day it was done. The car was there for 10 days. I live in the Keys and it would’ve been nice to have more notice rather than getting the call and having to drop everything and go that day to pick it up. More

The rep that came to service was friendly and fast service. I am very happy with the level of service. The sales rep Ralph Barraque referred me to roadside assistance which fixed a screw in my tire. service. I am very happy with the level of service. The sales rep Ralph Barraque referred me to roadside assistance which fixed a screw in my tire. More

Great experience with Erick. He was very helpful and has great customer service skills. On the other hand, the lady at the cash register should be a little bit friendly. She not only was on her phone, which great customer service skills. On the other hand, the lady at the cash register should be a little bit friendly. She not only was on her phone, which I do not mind but also did not even thanks after paying. I have been there a few times and I observe the same behavior. More

Wonderful. Alfonso robleto service advisor was great Been a customer for 10 yrs and have been very satisfied. The service has always been very timely and well done . Very competent and satisfactory Been a customer for 10 yrs and have been very satisfied. The service has always been very timely and well done . Very competent and satisfactory More

Beautiful dealership but customer service is poor When I brought my vehicle in I was handed a number and told to pull up. I exited my vehicle and stood around unsure of what to do as this was my first When I brought my vehicle in I was handed a number and told to pull up. I exited my vehicle and stood around unsure of what to do as this was my first time at this dealership. I asked an associate and was told ppl were called by numbers. After that It was a smooth transition to get service and I was given a loaner. I received a call that my vehicle was ready 2 days later. I was not given an explanation on what was the issue with my vehicle. I had to ask. Upon picking up my vehicle the cashier was very rude. Never greeted me or thanked me. When I asked where do I get my vehicle she vaguely pointed in a direction and said go out that door. After wandering around (and several employees walking by me did not offer help) I Found an employee at a podium and he took my paperwork and called for my car. My suggestion is employees should not assume someone has been to the dealership. They should explain the process. Also I feel that because I'm not Hispanic, nor do I speak Spanish I was not given the same treatment as others receive. More

Easy, Courteous, Professional, Friendly, Fast ... but Expensive. Difficult to understand codes on invoice. Now need to complete the 25 words minimum. Still need four more. ... but Expensive. Difficult to understand codes on invoice. Now need to complete the 25 words minimum. Still need four more. More