Williamson Buick GMC

Superb customer service provided During my visit my service advisor was very meticulate, courteous and detail when going over what will be done on my vehicle and my options. During my visit my service advisor was very meticulate, courteous and detail when going over what will be done on my vehicle and my options. More

Best dealer ever. Better than Land Rover. Felt like I was tested like family. No worries. Best price. No haggling. Soup to nuts service. Always available. Bruno is like my personal auto Felt like I was tested like family. No worries. Best price. No haggling. Soup to nuts service. Always available. Bruno is like my personal auto solution person. More

Great Bruno provided great service and dedication to finding us the right car to lease within our budget. Will highly recommend Bruno Zayas to friends and f Bruno provided great service and dedication to finding us the right car to lease within our budget. Will highly recommend Bruno Zayas to friends and family. More

My 2008 DTS CADILLAC Having a knowledgeable and personable service writer is of utmost importance to me. And, Mike McKesson IS just that Right One. I have Always maintain Having a knowledgeable and personable service writer is of utmost importance to me. And, Mike McKesson IS just that Right One. I have Always maintained my cars. And, have come to expect the Excellent service that I have Always received from Williamson Cadillac since 1968. Thank You! More

Didn't do all the work and never kept me informed. After multiple days of having my car I had to call myself and see if the car was ready. They never called me to inform me it was. When I called they After multiple days of having my car I had to call myself and see if the car was ready. They never called me to inform me it was. When I called they said it was done. I went to grab it and they gave me the car back with a key FOB that was completely ruined. It was not turned in that way. They replaced it. Then I realize they didn't turn the trunk back on, they didn't fix the back door from making the noise its making. But they surely took care of everything that cost me money!! Like the oil and tires. Almost $600 later and I get the car back half done with a screwed up FOB. It's disappointing because not I have to leave it AGAIN to finish what they didn't. Im not going back to Williamson. I would rather drive to midtown and visit Braman. More

Wrong advices on car, bad customer service, bad diagnostics. Took my car for a tire alignment since it was pulling alot, AC wasn't cooling, tire sensor replacement and Cadillac Cue fix. My advisor said I needed Took my car for a tire alignment since it was pulling alot, AC wasn't cooling, tire sensor replacement and Cadillac Cue fix. My advisor said I needed to leave the car on the dealer and they will provide a person to take me home since I didn't have a loaner, It took a full week and a few days for them to check everything, got a call back saying my cue needed to be replaced completely and the cost was $1400, the tire sensor was $200 and they said the AC was leaking that the fix was $1200. Got a call for pickup went to pick up the car got charged $300+ dollars for tire alignment, diagnostic and the ride back home also was charged which my advisor told me it was a service from Cadillac. As soon as I left the dealer felt the car exactly the same, pulling just like it was before, called back and my advisor wasn't near to pick up the phone, left a voicemail but still never returned the call, felt like he was avoiding my calls very poor communication. Got transferred to other advisor and took the car back, the guy was really helpful it took like 2 hours for them to fix the alignment and the car changed completely. After all that trouble I fixed everything for $300+ and the car had a check engine light which they never talked or showed on the diagnostic, checked myself with a family member and it was a bad sensor. The car is running perfectly without the high prices cadillac wanted me to pay. The AC problem was too much freon on the car. More

Unhappy I got a new Escalade ESV Platinum 2019 3 weeks ago , I'm still waiting for a lock Jack services. I paid for it but I'm try to get informacion and noth I got a new Escalade ESV Platinum 2019 3 weeks ago , I'm still waiting for a lock Jack services. I paid for it but I'm try to get informacion and nothing. Bad services. They promise a $500 back to me because the new Escalade came with some electrical problems causing the car staying for a few days at the dealer. My question is this is the appropriate way to treat a customer? They lied to me. More

Service is amazing I hit a pothole. Popped the tire and bent the rim. Roadside service came right away. Repaired rim and tire fast. I am very happy. I hit a pothole. Popped the tire and bent the rim. Roadside service came right away. Repaired rim and tire fast. I am very happy. More

Good fast service Went in for an oil change it took about 40 minutes. Everyone was courteous and deficient. They had a special on the synthetic oil. 6 quarts with tax w Went in for an oil change it took about 40 minutes. Everyone was courteous and deficient. They had a special on the synthetic oil. 6 quarts with tax was $54. Very happy with the experience More

Urgent need for tire assessment Kevin did an amazing job. I was on a tight schedule with gas lines all around the gas stations. He got me out in less than an hour so I could stay i Kevin did an amazing job. I was on a tight schedule with gas lines all around the gas stations. He got me out in less than an hour so I could stay in time for my husband’s birthday dinner with friends. Thanks Kevin. More