Williamson Buick GMC

Sold New Cadillac CTS V with Hidden Damage and Repair. I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap and level of the hood to the front fenders and bumper, and on the hinge end under the windshield. A condition of my deposit and agreement to purchase the car was that they fix this alignment problem. I repeatedly asked if there had been any previous damage, and they denied it each time. Their body shop improved the level near the hinges under the windshield, and spread the error around the rest. Several there blamed the problem on the difficulty of Cadillac making the carbon fiber hoods uniform. I also noticed an irregularity under the left headlight lens on the bottom edge, which protruded a little more from the fender and was rougher than the right headlight lens. This may have been just after I purchased the car, but still on the dealer premises; it worried me but ultimately I thought maybe it was just a fit and finish issue. Not long after I purchased the car, I discovered that the right front passenger door needed about double the force to close as the other doors when all other windows and doors were closed, and the window frame where it is supposed to match the rear door went further in, that is, it wasn't level with the window frame of the rear door; it seemed like the top was hitting before the rest of the door when closing. I took it to another dealership for all my service as they were closer, and although they attempted to adjust the striker for the door, it didn't fix the problem. About 8 months months later, about 18 months after I bought the car, when I was having some other minor bodywork done, I again asked them to adjust the door, and check if they could adjust the the hood/fender/bumper alignment issues better, under warranty. That's when they informed me, and showed me, that the front bumper and both front fenders had been worked on, removed and put back, the bumper flange having a slit, or cut-out behind each of the two top attachment bolts in the front of the engine compartment, which is never there from the factory, and the bolts for the fenders were not centered in their spots on the flanges as they should be from the factory; therefore, they could not work on it under warranty (I had never had any front end damage since I brought the car). I had it inspected again somewhere else, without anything being taken apart, by someone recommended by an attorney specializing in such issues, and it was pointed out that the front bumper has been repainted, and the left headlight had issues, including not being positioned right, confirming my initial discovery, and I also saw more clearly a little chip under the edge at the top of the headlight lens, and the door still had issues with alignment. Since the time I got the car it has had random electrical issues, such as the lane departure warning and driver heated seats turning on by themselves, that where not resolved through normal system checks--I suspect that front end damage might have affected the wiring circuits. Although the mechanics of the car seem to work fine now after the transmission was re-calibrated during my first oil change, and a known issue with the transmission fluid was fixed, both once before that transmission fluid replacement, and once right after that, when I came to a stop in normal driving and then attempted to resume driving again, while still in drive, the transmission had disengaged as though it was in neutral. Turning the car off and leaving it for 15 minutes resolved the issue both times, but no one can explain what caused this dangerous situation. It only happened twice and not for about 8 month, but it is something to worry about, and because of the undisclosed damage, I do not have confidence in the car or feel that it was ever properly repaired, aesthetically or functionally, and as they didn't even admit the damage, I don't know what actually happened to the car except for the evidence of repair, and problems with it. Since they told me that they had the car since it was delivered from the factory (50 days prior), and records show it had 1 mile on it when they received it--when I purchased it it had 73 miles on it, including my test drive and a trip to and from their body shop--they must have known what happened to the car. I'm in the process of deciding how to remedy the situation. I recently talked to the same body shop manager, Arnie, I spoke to when I bought the car, and he denied any other repairs were made at their body shop, and when I said two other body inspections indicated that the front fenders and bumpers had been removed, the front bumper repainted, and put back, and not a good job at that, he became defensive and said to talk the salesman (who was Ron Peoples). Well, the Ron Peoples, and I believe, the sales manager, already denied there was any previous damage or repair of the car when I bought it. Update: Following the reply to this review posted by General Manager Jeff Rogers, I called him and discussed the issue. He said his records show there was no history of damage or repair to the vehicle while their dealership had it. Still, I was sold a vehicle that had been damaged and repaired. The car was delivered to them directly from the factory; if they didn't know about the repair, especially after the body shop worked on the car to address the issues I detected before I bought it, they should have known. The end result is I was sold a car that was not in new, or even like new, condition. It is true that all my service was done elsewhere because Williamson was a good distance further away, and I did not give them the opportunity to address the known issues after I bought the car, only before I brought it. I occasionally talked to their service department about other issues under warranty, and, at least over the phone, they were more responsive than the dealership I actually used for service, so that's a positive for them. But I am reviewing the new car sales department. I am removing the optional ratings unrelated to this issue directly. More

Superior Experience so far My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars a My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars at before. More

Mantenimiento Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores s Recomiendo de verdad este dealer.siempre que he tenido que ir por diferentes motivos he resuelto ya sea a comprar o a mantenimiento.sus trabajadores son muy profesionales More

Service experience Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took Mario Rangel was my service advisor. He kept me regularly posted on the status of my car and made sure that what needed to get done was done. He took very good care of me and my car. Mario is awesome! More

Great expetience The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehic The sales consultant (Ms.Celida Naranjo) was very helpful and accommodating. She answered all my questions and was very knowledgeable with the vehicles. I will be recommending her and Williamson to other people. More

Plain and simple. Mr. Robert Garcia did an outstanding job. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. Got in, told Mr. Garcia what I wanted, he showed me the vehicle, and I bought it. As simple as 123. Time was not wasted. More

Bought a new car I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership I had a pleasant experience, salesperson got me a great deal. My dad is very happy for what I bought for him. Happy to had chosen that dealership More

Always a smooth process, Great selection. The team at Williamson has always been great to work with. I am on my sixth new car purchase with them. They have always been helpful, courteous and p The team at Williamson has always been great to work with. I am on my sixth new car purchase with them. They have always been helpful, courteous and professional. More

Deceptive and Unprofessional I am in the market for a luxury sedan and the CT6 made it onto my list. Car looks nice and not too flashy. Walked into the dealership Saturday afterno I am in the market for a luxury sedan and the CT6 made it onto my list. Car looks nice and not too flashy. Walked into the dealership Saturday afternoon. All of the staff was busy chatting with each other. I was the only customer in the showroom. After I looked at about 5 or 6 cars on my own, I was approached by a staff person with tattoos on her arm. I let her know I was interested in CT6 Platinum model. The lady (don't know her name) went to check the inventory on her computer. She let me know that they only had one in their inventory and that they had the vehicle in another lot, so the wait would be about 30-40 minutes. In fact, they did not have any CT6's in their showroom location, so it didn't matter what model one was interested in purchasing. She said we could wait or come back another day to look at one. Once she said that, I really started to question whether I was dealing with a legitimate salesperson or some random staff person (since all of their staff seemed to have taken a long weekend). Why would a salesperson ask a client to come back another day?? You want me to come back after I purchase my vehicle elsewhere, so I can tell you what a great deal I got with your competitor? Anyways, I said that I could go to the nearby mall and come back when they had the vehicle. I asked her about the 24 hour test drive program and she said "no way, we don't do that". Mind you, their website clearly advertises the program and lists them as a participating dealer. I also spoke to a salesperson over the phone one week prior to my visit. This person confirmed that they were participating in the program and asked me to "come on in". Back to the present, I let the lady know that I would be going to another dealership (Braman Cadillac) and I thanked her for her time. On my way out of the door, she asked if I wanted to speak to a manager. I said "yes" and a minute later Pete Betancourt , New Car Sales Manager, appeared. Pete went on to inform me that they do not participate in the 24 hour test program because it is "too much of a hassle". I thanked him and left. I left wondering how Williamson Cadillac could survive with such a terrible staff and customer service. It is obvious why the showroom was empty. There is no way these people are moving any substantial volume. Staff is unprofessional and they look like they should be selling Kia's instead of Cadillacs, no vehicles to show, no enthusiasm to close sale, and straight out lie to prospective customers. This dealership is hurting the image of Cadillac and I will be sure to report it to General Motors as well. I am probably the exact demographic that GM wishes they had, but Williamson is going to make sure that Cadillac never advances. Pete, I could have bought your entire showroom without batting an eye lash. This is the first review that I have ever bothered to write about anything online. Williamson is a pathetic excuse of a dealership and Everyone is strongly advised not to waste your time with them. Go to Braman Cadillac instead, much nicer people that are actually in the business of selling cars. More

First mistake, purchasing a vehicle at Williamson Cadillac First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service write First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service writer walked by me 4 times without acknowledging me standing there. Finally I asked if he was going to help me or not? Very bad attitude.(I didn't buy a Cadillac), maybe that was the problem? First warranty repair was a cable they claimed to have replaced. I decided to check before leaving, it was not replaced. I had repairs done at Williamson Collision, e-mailed, called many times to advisor and director for diagnosis and written estimate I paid for: ($101.65)...no response. Called Williamson GM (Roger) to finally get my estimate. The written estimate was $468.13 + $101.65=Total: $569.78 to replace a $28.80 part, :20 minutes labor. Replaced by another dealer...Obviously, I will never purchase another vehicle from Williamson Cadillac.. More