Williamson Buick GMC

Problems when Buying a Used 2018 Yukon Denali Update: The dealership reached out to us and made a decent attempt to rectify the situation. They are sending the set of carpet mats that were missin Update: The dealership reached out to us and made a decent attempt to rectify the situation. They are sending the set of carpet mats that were missing as well. Ultimately, we love the vehicle and it seems to be an oversight by a few individuals at the dealership. I am happy they at least reached out to try to make the situation right. My wife and I purchased a vehicle we saw online. The salesman was nice enough to send us photos and videos of everything we wanted to see from a 2018 Yukon Denali. The vehicle was listed with 8,587 miles at a competitive price so we bought the vehicle and had it shipped on an open air auto trailer. When we received the vehicle there were a number of minor issues but one major issue. The minor issues were that the carpets were missing and there were no paper plates on the vehicle. The MAJOR issue is that the vehicle mileage was at 9,279 miles! That is 692 miles more than stated on all pieces of paper work and documents to finalize the sale. The vehicle was listed on Monday and a deposit put on the vehicle by Wednesday, meaning in all practicality the dealership continued to drive the vehicle even after receiving our down payment (the vehicle was shipped Friday). It was never disclosed there were an additional 692 miles on the vehicle verbally or physically on any paperwork. Our final paperwork states the vehicle had 8,587 miles. We chose this vehicle because it had a little less mileage than others we looked at, and with a vehicle with low mileage such as this, 692 miles is a HUGE difference. My wife called Williamson GMC and when this issue was brought up, we were told that the vehicle being driven by the dealership should flatter us as their management team only drives the best of the used vehicles. They also stated that there was nothing they were going to do because according to the salesman, he "only made $300" on the sale. They also threatened that all they would do is ask for us to return the vehicle, which after spending $1,000 on shipping from Miami to South Texas is impractical. I find these statements as extremely unprofessional and a complete farce. We feel as if we were misled and lied to, our vehicle was driven after we put the down payment, we were never notified of the extra mileage, and we were cheated out of our money (vehicle + full warranties) and the dealership has no plans what so ever to make things right. For a vehicle that cost over $50,000 and a brand that is deemed "Luxury", this is completely and utterly unacceptable. I have bought numerous vehicles "sight unseen" and never had an issue such as this. More

Amazing!!! Great Service, very professional environment. I Always recommend Williamson Automotive Group to my family and friends. The service department always f Great Service, very professional environment. I Always recommend Williamson Automotive Group to my family and friends. The service department always fitting your needs and time frame and my salesperson Alberto Fernandez is always above and beyond my expectation with his customer service More

Charged $1,200 and NOT fixed It is unbelievable that no one checked to see if the work had been done correctly. I have left multiple messages and no returned call. Horrible servi It is unbelievable that no one checked to see if the work had been done correctly. I have left multiple messages and no returned call. Horrible service and shoddy work. More

FLG Dec 2019 Review Excellent service my service advisor Erik Fernandez is fantastic, he gets involve with me right away to resolve any issues I have, Williamson is the b Excellent service my service advisor Erik Fernandez is fantastic, he gets involve with me right away to resolve any issues I have, Williamson is the best dealer o have encountered ever! More

Good front desk service Edi at front desk was very kind and respectful, nothing to say about that. The bigger problem was the OVERPRICED DIAGNOSTIC. They tried to charge m Edi at front desk was very kind and respectful, nothing to say about that. The bigger problem was the OVERPRICED DIAGNOSTIC. They tried to charge me $2400 for a $800 repair. (Already arranged at the insurance repair shop with eom parts). And the oil change (first I did there and after tons of emails “bring your car for free oil change and rotation”) they charged me $50 at the end. Very disappointing More

A regular one At Williamson, all services provided are excellent. Staff is very professional, client oriented. For sure, I can always recommend this dealer to my f At Williamson, all services provided are excellent. Staff is very professional, client oriented. For sure, I can always recommend this dealer to my family and friends. More

Excellent, prompt service In and out in one day to resolve transmission problem. The warranty repair was quick and effective in my 2015 GMC Yukon with a transmission shudder. In and out in one day to resolve transmission problem. The warranty repair was quick and effective in my 2015 GMC Yukon with a transmission shudder. More

Great service Good service and good coffee and sandwiches Nice personnel specially Angel Gonzalez Who is very Friendly, explains everything very well and is ver Good service and good coffee and sandwiches Nice personnel specially Angel Gonzalez Who is very Friendly, explains everything very well and is very patient and respectful More

Service advisor overwhelmed- unavailable for questions- rude at times - had to return for follow up due to misdiagnosis - suggested that i “take my vehicle and go el overwhelmed- unavailable for questions- rude at times - had to return for follow up due to misdiagnosis - suggested that i “take my vehicle and go elsewhere” More

Drivers side tire sensor malfunction plus tire deflation . Alfonso was able to assist me with this problem on the drivers side & also help me determine which tire was not in the best shape . I don’t think tha Alfonso was able to assist me with this problem on the drivers side & also help me determine which tire was not in the best shape . I don’t think that I am speaking here just on my behalf but rather on behalf of most customers that know that if encounter with a problem in their vehicles the dealer will always do their best to solve the problem & since make ourself the customers happy . So thank you Alfonso for helping me last saturday . Good job my friend ! Happy Holidays . Fernando. Barros . More