Williamson Buick GMC

Have always received wonderful service from Williamson Cadillac. The service department and sales staff work very hard to please it’s customers every step of the way. Cadillac. The service department and sales staff work very hard to please it’s customers every step of the way. More

Note: Please note that I only had access for one category to place the 5 star rating. I wanted to elaborate an additional note to my earlier review. I’d like to take a moment to specifically appl category to place the 5 star rating. I wanted to elaborate an additional note to my earlier review. I’d like to take a moment to specifically applaud the superior attitude of your Service Advisor  Mr. Alfonso Robleto  and the Williamson Cadillac Buick team in general.   I recently had my Buick serviced for a follow up  review of a problem that was diagnosed and treated.  Although I did not obtain the Buick thru this dealership,  due to logistics it was conveniently located for me to choose this location to service it. I went on a Saturday at the end of the afternoon after running errands with my kids to get the oil changed, thinking I would probably not have enough time to get it done.  Although I had experienced some lapse in acceleration while driving, it was not until after that moment that it was brought to my attention if I felt some glitching / jerking in the car at different acceleration times. He went on to research the warranty left on the vehicle and offered for me to come back  at a later day, whenever I was ready,  to have it serviced  under warranty, offering me also  a loaner to avoid going back and forth to work. I thanked him and thought that I would plan to do so at a later time because of my busy work schedule during the upcoming week. They were almost ready to close. He  asked me to wait a few minutes if I had the time and he came back stating that he could take care of me right away by providing me with the loaner immediately  so that I could leave the Buick and avoid reschedule at a later date. I was consistently informed of the diagnosis and  status of the service being performed and recommendations to do the brakes as well which were also performed.  When the Buick was ready I tested it and everything went well however a few days later I had to call him back because I noted a new and increased vibration at high speed while driving.  This time he offered to have my SUV picked up at my office leaving a loaner immediately.  Within 2 days they had checked everything and recommended a calibration.  As soon as it was performed and the SUV drive tested by Mr. Robleto, it was sent back to me directly to my office and the loaner picked up, all in a very short and efficient time. Mr. Robleto said not to worry about anything and indeed he meant it. He took care of everything and at no extra charge. In a city where great customer service is almost a privilege, Mr. Robleto not only went beyond what I had asked for or expected.  He exceeded my original impression of the dealership brand and surpassed it. It is in situations like this that go a long way towards retaining customer loyalty.  With the type of customer care  I have experienced at WCB I  have nothing more than solid and strong recommendations for him  to friends and employees to be made. Once again my appreciation to Service Advisor Mr. Robleto for an outstanding and unparalleled customer support. That's service that makes the difference! More

Luis was great on point found the car we wanted and got us in and out pretty quick could not ask for a better service us in and out pretty quick could not ask for a better service More

Service is great but every time I get the car back it’s Service is great but every time I get the car back it’s always dirty,Also every time I get a loaner it smells like someone has smoked in it Service is great but every time I get the car back it’s always dirty,Also every time I get a loaner it smells like someone has smoked in it More

The Williamson dealer has the best team of sales and service for their clients.is a real pleasure to visit always clean facility and friendly staff thanks service for their clients.is a real pleasure to visit always clean facility and friendly staff thanks More

Eric was precise and true to his word Excellent prompt service. Will recommend your dealer to my friends. Wilson Cadillac will be a front runner when considering a future car. service. Will recommend your dealer to my friends. Wilson Cadillac will be a front runner when considering a future car. More

We love Eddy. He is the best service advisor. Always helping his customers in a kind, friendly, and professional manner. Individuals like Eddy are to me treasured. helping his customers in a kind, friendly, and professional manner. Individuals like Eddy are to me treasured. More

Estoy complacido con el dealer y en especial con el agent Farinas.Creo que tienen un equipo profesional done la attention ha sido excelente y buena en los departamentos qur fui atendido Farinas.Creo que tienen un equipo profesional done la attention ha sido excelente y buena en los departamentos qur fui atendido More

I have now purchased my second truck from Williamson. I am very happy with the dealership. Luis Carbonell (sales) and Ricardo Robinson (finance) were great am very happy with the dealership. Luis Carbonell (sales) and Ricardo Robinson (finance) were great More

Always Very pleased at Williamson dealer....just went for auto maintenance yesterday ,it was excellent. Nice people, nice place and nice coffee... very well recommended !!!!! auto maintenance yesterday ,it was excellent. Nice people, nice place and nice coffee... very well recommended !!!!! More