Williamsburg Chrysler Dodge Jeep RAM

awsome experience I would recommend this dealer to anyone. I went to the dealership to do my monthly browse of cars that i would love to own because I was driving a car I would recommend this dealer to anyone. I went to the dealership to do my monthly browse of cars that i would love to own because I was driving a car that i didn't like at all. I went in to talk to Ramon and explained my situation and so he showed me what interesting to me and found me a brand new Chrysler 200 that i thought was out of my range. Ramon and management made it happen it was a cold snowy day but i felt like sunshine when they gave me my keys to my new car More

The initial visit with dealership was very pleasant for my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purcha my husband, we live in Richmond so part of the process was done over the phone. Once my husband bought the Jeep he was very pleased. Though we purchased a warranty to be sure, 8 days later we are unable to lift our back seat up because the seat belt is completely retracted and will ruin our seat if it pulled up, and with the "gold warranty" we purchased, I thought we would be covered! It covers non essential power seats, windows and locks, but not the lifesaving device that needs to hold my daughters car seat! I was referred to the sales manager who called me, and after voicing my frustration the best he could do was say, " it was sold as is." I would have been more than happy paying for the part, but am uncomfortable tinkering with what I do not know. Upon inspection of the vehicle compartments we found belongings from the previous owners, and when I questioned their "thorough inspection" of the car, he basically said I was assuming things. This apparently has been an ongoing issue with jeep, so I know it is not the dealers fault, but they should be a little more courteous to customers! More

I have a KIA recall notice Called Williasburg KIA talked I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right i I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right in. After a 30 minute drive arrived at 1:15 he didn't know who I was and after a long explanation he said oh yea that's right. During this conversation he seemed mentally (distant) busy worrying about a key he found laying on his desk and not the customer in front of him. As we were talking a lady appeared from the waiting room, (she didn't seem to be to happy waiting 1/2 hour for a tire pressure check). With the constant phone interruption, conversations back and forth with service employees. After being told to surrender my keys and it would be an hour wait, I could watch TV in the lounge, I thought that poor lady waited over 1/2 hr for a tire pressure check and her keys were still laying on his desk I chose to leave. It didn't take long to come to the conclusion; attention to detail is NOT the rule at Williamsburg KIA.. More

Purchased new Blend Door Actuator in '04 Grand Cherokee on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It worked 4 short time so took car back as blistesring heat continued with a/c on - they found nothing. When heat came on, had to pull off interstate/road and restart car to get a/c. Now the passenger side blows a/c when heat is turned on in winter. Terrible crunching sound comes from under passenger dash area and a/c light comes on by itself even though heat setting is on. Personally, I do not believe that a new blend actuator was placed in my car and that they tried to fix the old one. Their stock is computerized and I'm sure they searched before they gave me a loaner car, then suddenly they found one at their dealership the same day. I have stopped taking my vehicle to them because of this. I do not feel they tried to fix my problem to avoid the problem I'm still having. I can't have passengers in the vehicle 'cause they will freeze in the winter and burn up in spring/summer. I still need help fixing this problem before the drivers side has the same problem. More

I have been a Jeep owner since 1987 and have been satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and the satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and their Service Department is second to none. I consistently receive the best advice on what service programs I should receive and when the service is performed the results are always 5 star. I recently had a problem with my Uconnect system in my 2011 Grand Cherokee. After explaining the problem to Phil he researched the issue and had the service technician run a diagnosis of the system. Because of the complexity of the issue it took some time to resolve. However, when the service was completed the Uconnect system performed as new. The follow up continues, when I go in for service Phil and Doug ask how the system is performing. They always strive for customer satisfaction and in my opinion they achieve it. More

I have been servicing my vehicles with this Dealership for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out or arrange for alternate transportation if the job is going to be longer than expected. We will continue to buy and service our vehicles with them. Marty Leverett in the sales department has sold us our last 3 cars and is always a pleasure to deal with. More

I took my 2000 Dodge pick up in for service 3 weeks ago ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I took it back this morning because it was running rougher than before, had a strong fuel odor and I heard odd noises from my engine compartment. The diagnosis was "something might be wrong with my clutch" (estimate $900). I'm no mechanic but I have never had any clutch problems since owning this truck. I can't imagine a bad clutch causing a strong fuel odor or the noises I heard coming from the engine. Ultimately...I don't believe the problems were properly addressed from my initial visit. As for the cost...it all seems incredibly inflated especially since my problem was not addressed. More

I was going to a different dealership for State I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a y I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a year ago. I made an app. to go to Williamsburg Chrysler for a State Inspec., huge mistake and I advise not to go there unless you can leave your vehicle for the day. First off I dont blame any of the mechanics for the 3 hrs I was there; I blame the service rep. Jason was the Car Service rep that checked my car in for just a State Inspection. The mechanic actually found 2 things that were minor that need to be serviced with my mini van, but had nothing to do with passing the inspection. The mechanic told Jason to tell me my 13 yr old van was in excellent condition. I appreciate that. After Jason informed me of this, he said it will be just a minute to write up the new sticker. I said, ok should I just come with you? Jason says no, when I say a minute I mean 10 minutes. I sat there for 45 minutes before my nerves were about to explode. I had already been sitting there 2 hrs. Jason saw me coming because whatever room he popped out of, he was like lets see if he has pulled your car around. My mini van had been sitting out in that parking lot done for more than an hour. I saw a Customer Service reward behind where Jason was using the computer, I'd say the day he received that award was his ticket to completely not give a hoot anymore. Thank you to the mechanics. Service reps need to care, without customers, you would be out of work. One last thing, one of the older Service reps says to Jason as he's walking me to the cashier, It's about time you wrote up that inspection. To that guy, you arent any more professional, because you knew the time length and did nothing. More

Own a 2002 Kia Sedona. Had AC compressor replaced two times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This woul times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This would be the 3rd time and now dealership says other parts need to be replaced (funny..all parts that were broken were supposed to be replaced LAST time..7 months prior) and compressor needs to be replaced a third time. Have already paid out $2500 for this AC and now dealership wants another $1500? Obviously something wasn't repaired correctly the first 2 times but dealership will not admit a problem. Conveniently our compressors were just outside of 12,000 mile warranty when they broke too although AC was only used for 4 months during summer after it was fixed. No sympathy even though we have been long time customers. This dealership lost out on a sale from us as well as we are looking to purchase a new Sedona. What a shame places have to be like this. We will never take our car here again or buy a car from them and will make sure all of our friends in Williamsburg know about this incident with Williamsburg Kia so they can make informed decisions. More

Overall experience purchasing a new vehicle with Williamsburg Chrysler dealership in Williamsburg VA was a pleasant experience. The sales staff was patient and very helpful during the sales process Williamsburg Chrysler dealership in Williamsburg VA was a pleasant experience. The sales staff was patient and very helpful during the sales process. More