Williams Honda

Awful customer service. I've worked in customer service Awful customer service. I've worked in customer service since I could remember so I'm very understanding and patient. I don't support "Karen" additu Awful customer service. I've worked in customer service since I could remember so I'm very understanding and patient. I don't support "Karen" additude nor will I behave as one. But I feel that our experience needs to be noted for anybody else's future reference. The first time I brought my vehicle in for a service, we just needed an oil change and for them to let us know how much it would be to fix one of the front lights- they gave us the oil change and fixed the front light without telling us the price so we were cornered into paying for both services. The man I spoke with was very pushy, would cut me off, and kept throwing quotes out at me that I told him I needed him to speak with my husband about over the phone- but he just kept going. I drove away and the light wasn't even fixed either even though we paid for the service (had to get to places with our children so didn't have time to run back in). My husband called the next day and spoke with them about the light and they agreed to fix it next time we came in, as far as I understood. So we rescheduled with them when we were due for an oil change again for just the oil change, and the light to be fixed (hopefully free of charge since we already paid for it to be "fixed"and the first time), & to discuss a few other lights that have come up on the dash board. I walked to check in, ended up with the same employee again unfortunately. I had tried to explain my concerns with last time and continued to get cut off mid sentence. He had claimed that fixing the light the first time around was apart of the original work order. I simply responded, "Okay that's fine, we just would appreciate a phone call before any services aside from an oil change are performed this time". I got cut off mid sentence twice before I could get that out. Then he moved onto the dash lights asking me which ones were on, I couldn't even get through my explanation of what was showing on the dash before he cut me off again to tell me it would be $140 for a diagnosis. By this time I was uncomfortable handing my car over to them. If they can't even actively listen and communicate then what's the point of handing my car over which transports our children everywhere? Just unfortunate. Definitely won't be going to them for any services or future purchases. More

Went in for car maintenance on Dec. 31 after making a appointment at 3pm the day before. Asked Josh if he could get me in early . He got me in at 1:30 and I was out by 3pm. GREAT SERVICE !! appointment at 3pm the day before. Asked Josh if he could get me in early . He got me in at 1:30 and I was out by 3pm. GREAT SERVICE !! More

If I could give zero stars, I would. When I first moved If I could give zero stars, I would. When I first moved to TC, I had a new Ford Ranger; it required a 500 mi. oil change. Not knowing TC yet, I sto If I could give zero stars, I would. When I first moved to TC, I had a new Ford Ranger; it required a 500 mi. oil change. Not knowing TC yet, I stopped in their oil change facility. They told me the differential oil also needed changing - after 500 miles! I wish I'd gotten that in writing. Years later, I test drove a CR-V there, and for grins, began talking nos. with the salesperson who, halfway into this, abruptly got up and left her office - no explanation. I'd heard of this trick. After a few minutes, I walked out of the office, looked down the hallway, and saw her in another office, drinking coffee and yacking with other staff. I walked out. I then did everything via email with a downstate dealer (after initially emailing several). We agreed to terms on costs and trade-in, I drove down, they accepted my requested trade-in value, we signed the papers, and I left for home with my new CR-V. No issues; just a straight-forward, pleasant experience. I've since had to return to Williams with a minor warrantee issue. It took a half hour+ of waiting for them just to decide whether to honor it. More

We were up in traverse city for our 1 st vacation since the pandemic and our pilot alternator went out. It was 5 min to close we called and spoke with josh mccoy the Honda service manager he explained that the pandemic and our pilot alternator went out. It was 5 min to close we called and spoke with josh mccoy the Honda service manager he explained that they are very busy the next day and but he would try and squeeze it in he even waited a half hour past closed for us to drop it off and make sure we had everything we needed out of it. The next day he and one of his repair people came to work early to check it out so the did not disrupt others who had a appointment. It was a alternator they got the part overnight and had us fixed in time for us t o be able to enjoy our vacation. Josh was very professional and prompt and we felt as if he really cared. More

Ordered a part for our Honda. We had researched it and questioned whether it was the right part. We had to keep calling them to see if the part was in they never called us. We went in and guess what it questioned whether it was the right part. We had to keep calling them to see if the part was in they never called us. We went in and guess what it was the wrong part!!! Then several calls from them wanting a 100% rating. Promised free car wash certificates that never came. Very unorganized! Do NOT recommend. More

Honda civic in for factory recall on Dec 18. A/C inop and part was supposed to be replaced. They promised that car would be fixed 2-3 hrs after the part arrived. I live 2 hrs away. Long story short, factory part was supposed to be replaced. They promised that car would be fixed 2-3 hrs after the part arrived. I live 2 hrs away. Long story short, factory sent the wrong part which they failed to check before taking car apart. I drove to pick up car nearly 2 weeks later to find this out. Now we have car back with no fix and no car to drive for the 2 weeks we waited. They could have and should have handled this so much better. Still waiting for repair - all the headache for absolutely nothing. More

Just an awful customer service experience! 0 Stars! We recently had our Acura serviced and thought we had been overcharged based on quote (not estimate) received from the Service Manager. Sent an email t recently had our Acura serviced and thought we had been overcharged based on quote (not estimate) received from the Service Manager. Sent an email to the service manager the day after picking up the car querying the charge as well as a follow up email 10 days later and received no explanation. Contacted customer service by email to try and get a response referencing the invoice number and attaching two emails sent to the service manager and received an email promising to call. Didn't receive a call and sent a reminder a week later and still no call or any follow up to the query. It has now been 6 weeks and no one has contacted us with an answer to our question on billing. The problem is not the potential billing error, which surely has an explanation. But the lack of courtesy in even bothering to respond to the customer's concern. Probably the worst customer experience we have had and very unprofessional. We will no longer service our car at Williams Honda and when we replace our current Honda in a couple of years, will certainly buy it someplace else. More

Brought my car in for service on a busy day. Ryan seemed to be the only service advisor working at the time. Even with the service volume being crazy, Ryan was awesome. Great customer service experience and to be the only service advisor working at the time. Even with the service volume being crazy, Ryan was awesome. Great customer service experience and communication. Thanks Ryan and the service department! You all rock! More

Poor Customer Service Had a 3:30 appointment fir an oil change. I arrived at 3:15pm, waited outside the service bay because 4vehicles already inside. Eventually 3 of the 4 Had a 3:30 appointment fir an oil change. I arrived at 3:15pm, waited outside the service bay because 4vehicles already inside. Eventually 3 of the 4 cars were moved out and I continued to wait outside the bay. As Ryan was moving vehicles out of the bay two employees (male and female) were seen just sitting or walking around. The male left momentarily and when he returned to the bay I watched as he consumed two ice cream sandwiches and still no one waived me in or contacted me. With the virus situation I was unsure if they were going to come talk to me or waive me in. At 3:45pm after 30 minutes in line Ryan walked out and asked my name, I told him I had waited in line over 30 min and he said someone had called in sick and they were short a worker. When I asked if they could get my oil changed only with 1 hour Ryan said “maybe”. I left saying that I would reschedule. I live nearly 40 miles away, will get my oil changed elsewhere! Poor, poor customer service. Mike Larsen Kalkaska, MI More

A bsolutely atrocious customer service. Joshua McCoy was my service advisor. I got my car towed to Williams Honda after it overheated on vacation. Mr. McCoy said it was my radiator and they fixed it. I driv my service advisor. I got my car towed to Williams Honda after it overheated on vacation. Mr. McCoy said it was my radiator and they fixed it. I drive up from Ohio to retrieve my car and when I turn on my car the temperature gauge wouldn’t even light up. They take a look at it and Mr. McCoy tries to tell me a rodent ate some wires in between the time of them fixing it and me arriving. They start looking at it and say they need to fix the spark plugs and some rewiring. Three and a half hours go by they then tell me I have a cracked head gasket. How they didn’t notice it the first time? Beats me. Or it cracked under their supervision and are trying to cover it up. Either it was complete negligence on their end or malpractice occurred. Completely furious about this situation as I just drove 7 hours to get my car they don’t offer a lender or anything. The next morning I call the dealership to talk to the General Manager, George Chichester. After telling him about the situation he does not take any blame and says “...and if you think there was any sort of malpractice, or negligence we can go to small claims court.” What a terrible way to handle your business. I paid $740 to ship my car to a different dealership so this dealership wouldn’t get another penny. If 0 stars was an option that’s what they would receive. More