Williams Chevrolet

Have had nothing but good experiences with Williams Chevrolet. Been there for service on my old truck and completely trust them with my new truck. Chevrolet. Been there for service on my old truck and completely trust them with my new truck. More

Andy did a great job keeping me informed on the complicated diagnosis and repair of my vehicles Stabilitrak system. After the final part arrived and the latest software was installed, everything w complicated diagnosis and repair of my vehicles Stabilitrak system. After the final part arrived and the latest software was installed, everything worked perfectly. More

I guess everyone else had a great experience, according to these reviews. I must be the unlucky one, huh? I had a 9am appointment on Aug. 29, 2024 for an alternator/battery issue & alignment (which I did to these reviews. I must be the unlucky one, huh? I had a 9am appointment on Aug. 29, 2024 for an alternator/battery issue & alignment (which I did not ask to be checked). I was there in the waiting room for 5 HOURS (8:45am - 1:45pm) waiting at the dealership for my service to be finished. I was only contacted by a service rep after I contacted them by text. I heard nothing for 1 1/2 hours , and after texting them, they told me I needed an alternator replacement. I gave the ok to do the work. About 1/2 hour later (10:58am), I got a text that the car should be done “a little bit after lunch” and that I should take the shuttle for lunch. I walked to a fast food place, and upon returning to the dealership, I sat and waited for another 1 1/2 hours. At 1:07pm, I sent a text asking for an update on my vehicle. No communication on why it was taking so long (a “touch base” text would have been nice.) They said they would check on my car. A few minutes later, I was told they were “finishing up the paperwork.” No explanation as to what they found out when “checking on my car.” The time stamp on my paperwork printout after paying my bill was 13:38pm, nearly 5 hours after I arrived. I cannot believe this is a “normal” experience for a customer WAITING at the dealership, especially not receiving updates along the way, unless I initiated the request for an update. I feel I was simply forgotten among the vehicles in the busy service area. No apology, no explanation, no bearing of responsibility. Maybe because I am from out of town with a cottage up here in the Traverse area. I am not concerned about the repairs and costs, rather that the service was not a pleasant experience. Had I known, I could have had someone pick me up and go do errands, instead of sitting thinking they would be done soon. More

Great experience friendly sales staff. Quick turn around purchasing a new vehicle. Highly recommend this business Quick turn around purchasing a new vehicle. Highly recommend this business More

Andy did a great job keeping me informed. Maintenance items were completed well. The repair item (primary issue) is still waiting for parts and a return call. Maintenance items were completed well. The repair item (primary issue) is still waiting for parts and a return call. More

Very pleased that my recall appointment was booked quickly and took much less time than I thought. quickly and took much less time than I thought. More

My salesman John Moglia was very helpful showing me different cars and different options. Nice car selection. different cars and different options. Nice car selection. More

Great service Drew is very professional and knowledgeable. Makes great service his priority. He an asset to Williams knowledgeable. Makes great service his priority. He an asset to Williams More

An unplanned service need was the first interaction with Williams Chevrolet. Our 2018 Tahoe needed a front wheel bearing replaced. The service advisor Jen was great. Professional, friendly, and very custome Williams Chevrolet. Our 2018 Tahoe needed a front wheel bearing replaced. The service advisor Jen was great. Professional, friendly, and very customer focused. They were booked, but Jen worked with me to get a “stand-by” option and fit the work in quickly. That service experience was a major reason we bought our 2024 Chevy Silverado ZR2 from Williams. The sales team was great to work with. It was a Saturday when we bought the truck and we needed to travel downstate that day. Lee, Ed, and Phil were customer focused and worked quickly to get us thru the process as efficiently as possible to get on the road. They were professional, friendly and very knowledgeable. Also, I think we got a fair deal on our trade in. Overall a great experience and when the time comes to replace our Tahoe, Willams Chevrolet be our first dealership to contact More

Service department did a great job! Very quick and convenient service! Will be going back! Very quick and convenient service! Will be going back! More